The professional services benchmark is made up of companies that provide vital services in our modern economies. The work is increasingly a combination of experience and even technology - relying often on specialist industry knowledge and expertise. This benchmark only includes organizations of size 100–200 employees.
Emerging
Benchmark status
We consider this an emerging benchmark: it has enough data available for us to use bootstrapping to create a representative sample. As the sample grows in size, some scores may slightly change. Our research has shown that our bootstrapped scores are consistent with our standard benchmarks. Read more about the methodology.
Data provided by Culture Amp
Investment Banking
23%
Commercial Real Estate
15%
Management Consulting
12%
Financial Services
11%
Insurance
9%
Investment Management
9%
Legal Services
5%
Architecture & Planning
5%
Accounting
5%
Staffing and Recruiting
3%
North America
59%
Oceania
24%
Europe
15%
MEA
1%
Asia
1%
Engaged people are emotionally committed to their organization. These people stay at their organizations longer and are more productive and effective. Successful organizations have more engaged employees.
This is in the top 12% compared with the overall average.
The average eNPS score for organizations in this benchmark is 25 and is in the top 15% compared with the overall average.
Engagement is defined through these five industry-standard questions from Culture Amp’s engagement survey template.
[Company] motivates me to go beyond what I would in a similar role elsewhere | 74% 5% above global average |
I rarely think about looking for a job at another company | 59% 4% above global average |
I see myself still working at [Company] in two years' time | 67% 4% above global average |
I would recommend [Company] as a great place to work | 86% 4% above global average |
I am proud to work for [Company] | 88% 2% above global average |
People working in Professional Services 100–200) are more engaged than Professional Services DACH, Marketing & Advertising Female, Professional Services Western Europe, and Retail United Kingdom. People working in Professional Services 100–200) are less engaged than Investment Management United States, New Tech Eastern Europe, and China 1000+).
The highest scoring question for Professional Services 100–200) had 90% of People agreeing that they know how their work contributes to the goals of [company] (+1% compared to overall) while they were generally most positive about Work & Life Blend.
People in Professional Services 100–200) were generally least favourable about Action, and were most negative towards 'When it is clear that someone is not delivering in their role we do something about it' with 18% of people disagreeing (-2% below average).
In the short term, 18% of people in this benchmark are thinking of or actually seeking jobs elsewhere (-2% compared to overall) while on a longer time frame, 11% of people see themselves leaving within two years (-1% compared to overall).
The following questions had the biggest impact on whether individuals felt that they were planning to stay at their organization and not actively looking for alternative jobs.
1 I am included in decisions that affect my work | 72% favorable Decision Making |
2 I am appropriately involved in decisions that affect my work | 72% favorable Alignment & Involvement |
3 I believe my total compensation (base salary+any bonuses+benefits+equity) is fair, relative to similar roles at other companies | 53% favorable Alignment & Involvement |
We’ve connected the employee feedback data for each company included in the benchmark with ratings from Glassdoor.com, which is one of the world’s largest job and recruiting sites combined with a growing database of company reviews, CEO approval ratings and more.
Overall Rating | 4.1 stars (+0.3) |
Culture and Values | 4.1 stars (+0.2) |
Work Life Balance | 4.0 stars (+0.2) |
Compensation and Benefits | 3.8 stars (+0.2) |
Career Opportunities | 3.8 stars (+0.2) |
Recommend to Friend | 79.0% (+8) |
CEO Approval | 89.0% (+5) |
Organizations in the Professional Services (100–200) benchmark on average gave 10% of employees access to reports with their survey results. This is below the overall average of 10% and demonstrates that organizations in this benchmark are more likely to share via offline and traditional formats.
An interesting reference point is that the average proportion of managers in organizations is 12-15%, with some industries higher than others (New Tech was closer to 20%).
Global average
10%
Professional Services (100–200)
10%
People in Professional Services 100–200) were much more positive than average regarding Action, Feedback & Recognition, and Service & Quality Focus.
Insights data provided by Culture Amp.
What makes Insights special? Gain a deeper understanding of how they work.
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