The People & Culture Platform | Culture Amp

Nonprofit (North America) 2020

The non-profit benchmark is representative of the not for profit sector. These organizations tend to be highly mission driven and often in service of disadvantaged groups and indivudals. Employees in this sector tend to work in nonprofit management, public policy, civic service and philanthropy.

  • ~645k

    Questions answered
    in last 12 months

  • /
  • ~55

    Organizations

These insights represent ~645k questions answered from ~55 organizations, ranging in size from 10 to 4,700 people, in the last 12 months.

The data meet our criteria as being robust and reliable; unlikely to substantially change over time; and representative of the wider industry. Read more about the methodology.

Data provided by Culture Amp

Industry breakdown

  • Non-Profit Organization Management

    71%

  • Nonprofit Organization Management

    17%

  • Public Policy

    6%

Are employees committed to their organizations?

Engaged people are emotionally committed to their organization. These people stay at their organizations longer and are more productive and effective. Successful organizations have more engaged employees.

70% of Nonprofit (North America) employees are engaged

This is in the bottom 30% compared with the overall average.


The average eNPS score for organizations in this benchmark is 19 and is in the top 36% compared with the overall average.

Understanding the engagement questions

Engagement is defined through these five industry-standard questions from Culture Amp’s engagement survey template.

I am proud to work for [Company]

90%

4% above global average

[Company] motivates me to go beyond what I would in a similar role elsewhere

71%

2% above global average

I would recommend [Company] as a great place to work

82%

Same as global average

I see myself still working at [Company] in two years' time

59%

4% below global average

I rarely think about looking for a job at another company

48%

7% below global average

The highest scoring question for Non Profits North America had 94% of People agreeing that they understand how their work contributes to [company]'s mission (+2% compared to overall) while they were generally most positive about Social Connection.


People in Non Profits North America were generally least favourable about Action, and were most negative towards 'When it is clear that someone is not delivering in their role we do something about it' with 27% of people disagreeing (+7% above average).

Which questions matter the most?

Different things are important to different cultures. If you want to make more of your people engaged then you need to know what is important your people. These questions are most important to keeping people engaged in Nonprofit (North America) organizations.

1

I have confidence in the leaders at [Company]

74% favorable


The factor this relates most closely to is Leadership

Which questions matter the most?

Different things are important to different cultures. If you want to make more of your people engaged then you need to know what is important your people. These questions are most important to keeping people engaged in Nonprofit (North America) organizations.

1

I have confidence in the leaders at [Company]

74% favorable

Leadership
2

I believe action will take place as a result of this survey

51% favorable

Action
3

I have access to the learning and development I need to do my job well

76% favorable

Learning & Development
4

Generally, the right people are rewarded and recognized at [Company]

55% favorable

Feedback & Recognition
5

I feel like I belong at [Company]

78% favorable

Belonging

How long do people stay?

In the short term, 28% of people in this benchmark are thinking of or actually seeking jobs elsewhere (+8% compared to overall) while on a longer time frame, 16% of people see themselves leaving within two years (+4% compared to overall).

The following questions had the biggest impact on whether individuals felt that they were planning to stay at their organization and not actively looking for alternative jobs.

1

I have confidence in the leaders at [Company]

74% favorable

Leadership
2

I believe there are good career opportunities for me at [Company]

56% favorable

Learning & Development
3

[Company]'s commitment to social responsibility (e.g. community support, sustainability, etc.) is genuine

76% favorable

Social Connection
Average Glassdoor ratings

We’ve connected the employee feedback data for each company included in the benchmark with ratings from Glassdoor.com, which is one of the world’s largest job and recruiting sites combined with a growing database of company reviews, CEO approval ratings and more.

Overall Rating

3.6 stars (-0.2)

Culture and Values

3.8 stars (-0.1)

Work Life Balance

3.65 stars (-0.1)

Compensation and Benefits

3.45 stars (-0.1)

Career Opportunities

3.15 stars (-0.4)

Recommend to Friend

68.0% (-3)

CEO Approval

78.0% (-6)

Are staff empowered with results?

Organizations in the Nonprofit (North America) benchmark on average gave 10% of employees access to reports with their survey results. This is below the overall average of 10% and demonstrates that organizations in this benchmark are more likely to share via offline and traditional formats.

An interesting reference point is that the average proportion of managers in organizations is 12-15%, with some industries higher than others (New Tech was closer to 20%).



  • Global average


    10%

  • Nonprofit (North America)


    10%



  • How does Nonprofit (North America) compare?

    People in Non Profits North America were much more positive than average regarding Decision Making, Social Connection, and Contribution To Broader Purpose.


    On the lower side, People in Non Profits North America had much lower favorable scores than average in Action, Voice, and Collaboration & Communication.

    Insights data provided by Culture Amp. For a complete overview of 2021 Insights (Culture Amp Platform benchmarks) visit the Culture Amp Support Guide.

    What makes Insights special? Gain a deeper understanding of how they work.

    Learn more about Insights with Culture Amp’s benchmarks

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