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Nonprofit 2020

The non-profit benchmark is representative of the not for profit sector. These organizations tend to be highly mission driven and often in service of disadvantaged groups and indivudals. Employees in this sector tend to work in nonprofit management, public policy, civic service and philanthropy.

  • ~2m

    Questions answered
    in last 12 months

  • /
  • ~90

    Organizations

These insights represent ~2m questions answered from ~90 organizations, ranging in size from 30 to 11,700 people, in the last 12 months.

The data meet our criteria as being robust and reliable; unlikely to substantially change over time; and representative of the wider industry. Read more about the methodology.

Data provided by Culture Amp

Industry breakdown

  • Non-Profit Organization Management

    71%

  • Nonprofit Organization Management

    19%

  • Civic & Social Organization

    3%

  • Public Policy

    3%

Region breakdown

  • North America

    44%

  • Oceania

    23%

  • Europe

    18%

  • Asia

    13%

  • MEA

    2%

Are employees committed to their organizations?

Engaged people are emotionally committed to their organization. These people stay at their organizations longer and are more productive and effective. Successful organizations have more engaged employees.

70% of Nonprofit employees are engaged

This is in the bottom 36% compared with other industries.


The average eNPS score for organizations in this benchmark is 17 and is in the top 44% compared with other industries.

Understanding the engagement questions

Engagement is defined through these five industry-standard questions from Culture Amp’s engagement survey template.

I am proud to work for [Company]

90%

4% above global average

I would recommend [Company] as a great place to work

82%

Same as global average

[Company] motivates me to go beyond what I would in a similar role elsewhere

69%

Same as global average

I rarely think about looking for a job at another company

52%

3% below global average

I see myself still working at [Company] in two years' time

59%

4% below global average

The highest scoring question for Non Profits had 92% of People agreeing that they know how their work contributes to the goals of [company] (+3% compared to overall) while they were generally most positive about Social Connection.


People in Non Profits were generally least favourable about Action, and were most negative towards 'When it is clear that someone is not delivering in their role we do something about it' with 22% of people disagreeing (+2% above average).

Which questions matter the most?

Different things are important to different cultures. If you want to make more of your people engaged then you need to know what is important your people. These questions are most important to keeping people engaged in Nonprofit organizations.

1

I feel like I belong at [Company]

77% favorable


The factor this relates most closely to is Belonging

Which questions matter the most?

Different things are important to different cultures. If you want to make more of your people engaged then you need to know what is important your people. These questions are most important to keeping people engaged in Nonprofit organizations.

1

I feel like I belong at [Company]

77% favorable

Belonging
2

The leaders at [Company] demonstrate that people are important to the company's success

70% favorable

Leadership
3

Day-to-day decisions here demonstrate that quality and improvement are top priorities

65% favorable

Service & Quality Focus
4

I have access to the learning and development I need to do my job well

76% favorable

Learning & Development
5

The leaders at [Company] have communicated a vision that motivates me

70% favorable

Leadership

How long do people stay?

In the short term, 24% of people in this benchmark are thinking of or actually seeking jobs elsewhere (+4% compared to overall) while on a longer time frame, 15% of people see themselves leaving within two years (+3% compared to overall).

The following questions had the biggest impact on whether individuals felt that they were planning to stay at their organization and not actively looking for alternative jobs.

1

I have access to the learning and development I need to do my job well

76% favorable

Learning & Development
2

I have access to the things I need to do my job well

77% favorable

Enablement
3

I am happy with my current role relative to what was described to me

76% favorable

Alignment & Involvement
Average Glassdoor ratings

We’ve connected the employee feedback data for each company included in the benchmark with ratings from Glassdoor.com, which is one of the world’s largest job and recruiting sites combined with a growing database of company reviews, CEO approval ratings and more.

Overall Rating

3.5 stars (-0.3)

Culture and Values

3.7 stars (-0.2)

Work Life Balance

3.6 stars (-0.2)

Compensation and Benefits

3.3 stars (-0.3)

Career Opportunities

3.0 stars (-0.5)

Recommend to Friend

67.0% (-4)

CEO Approval

77.0% (-7)

Are staff empowered with results?

Organizations in the Nonprofit benchmark on average gave 9% of employees access to reports with their survey results. This is below the overall average of 10% and demonstrates that organizations in this benchmark are more likely to share via offline and traditional formats.

An interesting reference point is that the average proportion of managers in organizations is 12-15%, with some industries higher than others (New Tech was closer to 20%).



  • Global average


    10%

  • Nonprofit


    9%



  • How does Nonprofit compare?

    People in Non Profits were much more positive than average regarding Decision Making and Social Connection.


    On the lower side, People in Non Profits had much lower favorable scores than average in Action and Voice.

    What are organizations focussing on?

    Below are the most common areas that organizations in Nonprofit choose to take action on using the Culture Amp platform. Actions varied from changing or iterating on an All Hands meeting, introducing new skip level 1:1s, to introducing an organizational transparency report.

    1

    I believe there are good career opportunities for me at [Company]

    54% favorable

    Learning & Development
    2

    At [Company] there is open and honest two-way communication

    58% favorable

    Collaboration & Communication
    3

    I receive appropriate recognition for good work at [Company]

    67% favorable

    Feedback & Recognition

    Insights data provided by Culture Amp. For a complete overview of 2021 Insights (Culture Amp Platform benchmarks) visit the Culture Amp Support Guide.

    What makes Insights special? Gain a deeper understanding of how they work.

    Learn more about Insights with Culture Amp’s benchmarks

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