The Employee Experience Platform | Culture Amp

Legal 2020

The legal and business services benchmark is primarily representative of legal and accounting firms and smaller, boutique business services firms. The people tend to be predominantly business professionals and lawyers.

  • Emerging

    Benchmark status

We consider this an emerging benchmark: it has enough data available for us to use bootstrapping to create a representative sample. As the sample grows in size, some scores may slightly change. Our research has shown that our bootstrapped scores are consistent with our standard benchmarks. Read more about the methodology.

Data provided by Culture Amp

Industry breakdown

  • Legal Services


Region breakdown

  • Oceania


  • Europe


  • North America


  • Asia


  • MEA


Are employees committed to their organizations?

Engaged people are emotionally committed to their organization. These people stay at their organizations longer and are more productive and effective. Successful organizations have more engaged employees.

74% of Legal employees are engaged

This is in the top 8% compared with other industries.

The average eNPS score for organizations in this benchmark is 21 and is in the top 26% compared with other industries.

Understanding the engagement questions

Engagement is defined through these five industry-standard questions from Culture Amp’s engagement survey template.

I am proud to work for [Company]


5% above global average

I would recommend [Company] as a great place to work


4% above global average

I rarely think about looking for a job at another company


3% above global average

I see myself still working at [Company] in two years' time


2% above global average

[Company] motivates me to go beyond what I would in a similar role elsewhere


2% above global average

The highest scoring question for Legal had 91% of People agreeing that they are proud to work for [company] (+5% compared to overall) while they were generally most positive about Social Connection.

People in Legal were generally least favourable about Innovation, and were most negative towards 'When it is clear that someone is not delivering in their role we do something about it' with 17% of people disagreeing (-3% below average).

How long do people stay?

In the short term, 20% of people in this benchmark are thinking of or actually seeking jobs elsewhere (+0% compared to overall) while on a longer time frame, 12% of people see themselves leaving within two years (+0% compared to overall).

The following questions had the biggest impact on whether individuals felt that they were planning to stay at their organization and not actively looking for alternative jobs.


The information I need to do my job effectively is readily available

77% favorable


Other departments at [Company] collaborate well with us to get the job done

72% favorable

Collaboration & Communication

I have access to the things I need to do my job well

84% favorable

Average Glassdoor ratings

We’ve connected the employee feedback data for each company included in the benchmark with ratings from, which is one of the world’s largest job and recruiting sites combined with a growing database of company reviews, CEO approval ratings and more.

Overall Rating

3.8 stars (+0)

Culture and Values

3.6 stars (-0.3)

Work Life Balance

3.6 stars (-0.2)

Compensation and Benefits

3.7 stars (+0.1)

Career Opportunities

3.5 stars (+0)

Recommend to Friend

74.0% (+3)

CEO Approval

87.0% (+3)

Are staff empowered with results?

Organizations in the Legal benchmark on average gave 13% of employees access to reports with their survey results. This is higher than average and demonstrates that organizations in this benchmark tend to be more transparent with their survey results to leaders and managers.

An interesting reference point is that the average proportion of managers in organizations is 12-15%, with some industries higher than others (New Tech was closer to 20%).

  • Legal


  • Global average


  • How does Legal compare?

    People in Legal were much more positive than average regarding Decision Making, Collaboration & Communication, and Leadership.

    What are organizations focussing on?

    Below are the most common areas that organizations in Legal choose to take action on using the Culture Amp platform. Actions varied from changing or iterating on an All Hands meeting, introducing new skip level 1:1s, to introducing an organizational transparency report.


    I believe there are good career opportunities for me at [Company]

    66% favorable

    Learning & Development

    I receive appropriate recognition for good work at [Company]

    69% favorable

    Feedback & Recognition

    Generally, the right people are rewarded and recognized at [Company]

    58% favorable

    Feedback & Recognition

    Insights data provided by Culture Amp.

    What makes Insights special? Gain a deeper understanding of how they work.

    Learn more about Insights with Culture Amp’s benchmarks

    Build a world-class employee experience today

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