The hospitality benchmark is made up of companies with large numbers of frontline, hourly service role employees. The benchmark consists of global and nationally based companies.
We consider this an emerging benchmark: it has enough data available for us to use bootstrapping to create a representative sample. As the sample grows in size, some scores may slightly change. Our research has shown that our bootstrapped scores are consistent with our standard benchmarks. Read more about the methodology.
Data provided by Culture Amp
Leisure, Travel & Tourism
Engaged people are emotionally committed to their organization. These people stay at their organizations longer and are more productive and effective. Successful organizations have more engaged employees.
This is in the top 6% compared with the overall average.
The average eNPS score for organizations in this benchmark is 35 and is in the top 4% compared with the overall average.
Engagement is defined through these five industry-standard questions from Culture Amp’s engagement survey template.
[Company] motivates me to go beyond what I would in a similar role elsewhere
8% above global average
I see myself still working at [Company] in two years' time
7% above global average
I would recommend [Company] as a great place to work
6% above global average
I rarely think about looking for a job at another company
4% above global average
I am proud to work for [Company]
4% above global average
The highest scoring question for Hospitality North America had 93% of People agreeing that they know what they need to do to be successful in their role (+8% compared to overall) while they were generally most positive about Work & Life Blend.
People in Hospitality North America were generally least favourable about Action, and were most negative towards 'I believe my total compensation (base salary+any bonuses+benefits+equity) is fair, relative to similar roles at other companies' with 24% of people disagreeing (+1% above average).
In the short term, 17% of people in this benchmark are thinking of or actually seeking jobs elsewhere (-3% compared to overall) while on a longer time frame, 12% of people see themselves leaving within two years (+0% compared to overall).
The following questions had the biggest impact on whether individuals felt that they were planning to stay at their organization and not actively looking for alternative jobs.
I have confidence in the leaders at [Company]
I believe action will take place as a result of this survey
I believe there are good career opportunities for me at [Company]
73% favorableLearning & Development
We’ve connected the employee feedback data for each company included in the benchmark with ratings from Glassdoor.com, which is one of the world’s largest job and recruiting sites combined with a growing database of company reviews, CEO approval ratings and more.
3.65 stars (-0.1)
Culture and Values
3.6 stars (-0.3)
Work Life Balance
3.35 stars (-0.4)
Compensation and Benefits
3.5 stars (-0.1)
3.45 stars (-0.1)
Recommend to Friend
Organizations in the Hospitality (North America) benchmark on average gave 6% of employees access to reports with their survey results. This is below the overall average of 10% and demonstrates that organizations in this benchmark are more likely to share via offline and traditional formats.
An interesting reference point is that the average proportion of managers in organizations is 12-15%, with some industries higher than others (New Tech was closer to 20%).
Hospitality (North America)
People in Hospitality North America were much more positive than average regarding Action, Feedback & Recognition, and Fairness.