The People & Culture Platform | Culture Amp

Hospitality (Male) 2020

The hospitality benchmark is made up of companies with large numbers of frontline, hourly service role employees. The benchmark consists of global and nationally based companies. This benchmark only includes Men employees. We use woman and man because most of our customers are using binary options.

  • Emerging

    Benchmark status

We consider this an emerging benchmark: it has enough data available for us to use bootstrapping to create a representative sample. As the sample grows in size, some scores may slightly change. Our research has shown that our bootstrapped scores are consistent with our standard benchmarks. Read more about the methodology.

Data provided by Culture Amp

Industry breakdown

  • Hospitality

    53%

  • Leisure, Travel & Tourism

    36%

  • Events Services

    6%

  • Airlines/Aviation

    6%

Region breakdown

  • North America

    60%

  • Europe

    28%

  • Oceania

    8%

  • Asia

    2%

  • South America

    1%

  • MEA

    1%

Are employees committed to their organizations?

Engaged people are emotionally committed to their organization. These people stay at their organizations longer and are more productive and effective. Successful organizations have more engaged employees.

75% of Hospitality (Male) employees are engaged

This is in the top 12% compared with the overall average.


The average eNPS score for organizations in this benchmark is 30 and is in the top 8% compared with the overall average.

Understanding the engagement questions

Engagement is defined through these five industry-standard questions from Culture Amp’s engagement survey template.

I see myself still working at [Company] in two years' time

71%

8% above global average

I would recommend [Company] as a great place to work

88%

6% above global average

[Company] motivates me to go beyond what I would in a similar role elsewhere

73%

4% above global average

I am proud to work for [Company]

87%

1% above global average

I rarely think about looking for a job at another company

55%

Same as global average

The highest scoring question for Hospitality had 92% of Men agreeing that they know what they need to do to be successful in their role (+7% compared to overall) while they were generally most positive about Management.


Men in Hospitality were generally least favourable about Action, and were most negative towards 'I believe my total compensation (base salary+any bonuses+benefits+equity) is fair, relative to similar roles at other companies' with 23% of people disagreeing (+0% above average).

How long do people stay?

In the short term, 18% of people in this benchmark are thinking of or actually seeking jobs elsewhere (-2% compared to overall) while on a longer time frame, 10% of people see themselves leaving within two years (-2% compared to overall).

The following questions had the biggest impact on whether individuals felt that they were planning to stay at their organization and not actively looking for alternative jobs.

1

The leaders at [Company] have communicated a vision that motivates me

69% favorable

Leadership
2

I have confidence in the leaders at [Company]

79% favorable

Leadership
3

I have seen positive changes taking place based on recent employee survey results

60% favorable

Action
Average Glassdoor ratings

We’ve connected the employee feedback data for each company included in the benchmark with ratings from Glassdoor.com, which is one of the world’s largest job and recruiting sites combined with a growing database of company reviews, CEO approval ratings and more.

Overall Rating

3.65 stars (-0.1)

Culture and Values

3.75 stars (-0.1)

Work Life Balance

3.45 stars (-0.3)

Compensation and Benefits

3.5 stars (-0.1)

Career Opportunities

3.45 stars (-0.1)

Recommend to Friend

72.0% (+1)

CEO Approval

83.0% (-1)

Are staff empowered with results?

Organizations in the Hospitality (Male) benchmark on average gave 8% of employees access to reports with their survey results. This is below the overall average of 10% and demonstrates that organizations in this benchmark are more likely to share via offline and traditional formats.

An interesting reference point is that the average proportion of managers in organizations is 12-15%, with some industries higher than others (New Tech was closer to 20%).



  • Global average


    10%

  • Hospitality (Male)


    8%



  • How does Hospitality (Male) compare?

    Men in Hospitality were much more positive than average regarding Action, Feedback & Recognition, and Service & Quality Focus.


    Insights data provided by Culture Amp. For a complete overview of 2021 Insights (Culture Amp Platform benchmarks) visit the Culture Amp Support Guide.

    What makes Insights special? Gain a deeper understanding of how they work.

    Learn more about Insights with Culture Amp’s benchmarks

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