The people and experience benchmark includes responses from only people who work within this specific function group. These people had role titles such as Talent, Recruitment, Training and People Operations.
~650k
Questions answered
in last 12 months
~700
Organizations
These insights represent ~650k questions answered from ~700 organizations, ranging in size from 0 to 900 people, in the last 12 months.
The data meet our criteria as being robust and reliable; unlikely to substantially change over time; and representative of the wider industry. Read more about the methodology.
Data provided by Culture Amp
Computer Software
22%
Information Technology and Services
8%
Internet
7%
Insurance
3%
Financial Services
3%
Investment Banking
3%
Food & Beverages
3%
Retail
2%
Hospital & Health Care
2%
Marketing and Advertising
2%
Non-Profit Organization Management
2%
North America
50%
Europe
23%
Oceania
17%
Asia
7%
MEA
2%
South America
1%
Engaged people are emotionally committed to their organization. These people stay at their organizations longer and are more productive and effective. Successful organizations have more engaged employees.
This is in the top 17% compared with other job functions.
The average eNPS score for people in this group is 24 and is in the top 15% compared with the overall average.
Engagement is defined through these five industry-standard questions from Culture Amp’s engagement survey template.
[Company] motivates me to go beyond what I would in a similar role elsewhere | 76% 7% above global average |
I would recommend [Company] as a great place to work | 88% 6% above global average |
I am proud to work for [Company] | 91% 5% above global average |
I rarely think about looking for a job at another company | 57% 2% above global average |
I see myself still working at [Company] in two years' time | 60% 3% below global average |
People within Function People & Experience are more engaged than Function Design & Creative, Function Research & Analytics, and Function Registered Nurse.
The highest scoring question for Function People & Experience had 100% of People agreeing that they understand how their work contributes to [company]'s mission (+9% compared to overall) while they were generally most positive about Management.
People in Function People & Experience were generally least favourable about Decision Making, and were most negative towards 'When it is clear that someone is not delivering in their role we do something about it' with 18% of people disagreeing (-2% below average).
Different things are important to different cultures. If you want to make more of your people engaged then you need to know what is important your people. These questions are most important to keeping people engaged in Function: People and Experience organizations.
The leaders at [Company] demonstrate that people are important to the company's success
The factor this relates most closely to is Leadership
Different things are important to different cultures. If you want to make more of your people engaged then you need to know what is important your people. These questions are most important to keeping people engaged in Function: People and Experience organizations.
1 The leaders at [Company] demonstrate that people are important to the company's success | 71% favorable Leadership |
2 I have confidence in the leaders at [Company] | 71% favorable Leadership |
3 When I share my opinion, it is valued | 79% favorable Voice |
4 I am satisfied with how decisions are made at [Company] | 50% favorable Decision Making |
5 The leaders at [Company] have communicated a vision that motivates me | 70% favorable Leadership |
In the short term, 20% of people in this benchmark are thinking of or actually seeking jobs elsewhere (+0% compared to overall) while on a longer time frame, 14% of people see themselves leaving within two years (+2% compared to overall).
The following questions had the biggest impact on whether individuals felt that they were planning to stay at their organization and not actively looking for alternative jobs.
1 I am satisfied with how decisions are made at [Company] | 50% favorable Decision Making |
2 The leaders at [Company] demonstrate that people are important to the company's success | 71% favorable Leadership |
3 I am happy with my current role relative to what was described to me | 80% favorable Alignment & Involvement |
We’ve connected the employee feedback data for each company included in the benchmark with ratings from Glassdoor.com, which is one of the world’s largest job and recruiting sites combined with a growing database of company reviews, CEO approval ratings and more.
Overall Rating | 3.8 stars (+0) |
Culture and Values | 3.8 stars (-0.1) |
Work Life Balance | 3.8 stars (+0) |
Compensation and Benefits | 3.7 stars (+0.1) |
Career Opportunities | 3.5 stars (+0) |
Recommend to Friend | 71.0% (+0) |
CEO Approval | 85.0% (+1) |
Organizations in the Function: People and Experience benchmark on average gave 9% of employees access to reports with their survey results. This is below the overall average of 10% and demonstrates that organizations in this benchmark are more likely to share via offline and traditional formats.
An interesting reference point is that the average proportion of managers in organizations is 12-15%, with some industries higher than others (New Tech was closer to 20%).
Global average
10%
Function: People and Experience
9%
People in Function People & Experience were much more positive than average regarding Feedback & Recognition, Fairness, and Service & Quality Focus.
Insights data provided by Culture Amp.
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