The People & Culture Platform | Culture Amp

Function: Domain Expertise 2020

The domain expertise benchmark includes responses from only people who work within this specific function group. These people had roles that were very specific to the industry and domain they worked in. These people had job titles such as QA Engineer, Surgical Technologist and Field Technician.

  • ~5m

    Questions answered
    in last 12 months

  • /
  • ~1k

    Organizations

These insights represent ~5m questions answered from ~1k organizations, ranging in size from 0 to 3,800 people, in the last 12 months.

The data meet our criteria as being robust and reliable; unlikely to substantially change over time; and representative of the wider industry. Read more about the methodology.

Data provided by Culture Amp

Industry breakdown

  • Computer Software

    25%

  • Information Technology and Services

    11%

  • Internet

    6%

  • Insurance

    3%

  • Investment Banking

    3%

  • Financial Services

    3%

  • Non-Profit Organization Management

    2%

  • Food & Beverages

    2%

Region breakdown

  • North America

    54%

  • Europe

    17%

  • Oceania

    13%

  • Asia

    12%

  • MEA

    3%

  • South America

    1%

Are employees committed to their organizations?

Engaged people are emotionally committed to their organization. These people stay at their organizations longer and are more productive and effective. Successful organizations have more engaged employees.

71% of Function: Domain Expertise employees are engaged

This is in the bottom 42% compared with other job functions.


The average eNPS score for people in this group is 18 and is in the top 42% compared with the overall average.

Understanding the engagement questions

Engagement is defined through these five industry-standard questions from Culture Amp’s engagement survey template.

I would recommend [Company] as a great place to work

84%

2% above global average

I rarely think about looking for a job at another company

56%

1% above global average

I see myself still working at [Company] in two years' time

64%

1% above global average

[Company] motivates me to go beyond what I would in a similar role elsewhere

68%

1% below global average

I am proud to work for [Company]

85%

1% below global average

The highest scoring question for Function Domain Expertise had 91% of People agreeing that they are able to arrange time out from work when they need to (+4% compared to overall) while they were generally most positive about Work & Life Blend.


People in Function Domain Expertise were generally least favourable about Action, and were most negative towards 'When it is clear that someone is not delivering in their role we do something about it' with 17% of people disagreeing (-3% below average).

Which questions matter the most?

Different things are important to different cultures. If you want to make more of your people engaged then you need to know what is important your people. These questions are most important to keeping people engaged in Function: Domain Expertise organizations.

1

The leaders at [Company] demonstrate that people are important to the company's success

72% favorable


The factor this relates most closely to is Leadership

Which questions matter the most?

Different things are important to different cultures. If you want to make more of your people engaged then you need to know what is important your people. These questions are most important to keeping people engaged in Function: Domain Expertise organizations.

1

The leaders at [Company] demonstrate that people are important to the company's success

72% favorable

Leadership
2

I am satisfied with how decisions are made at [Company]

55% favorable

Decision Making
3

[Company] is a great company for me to make a contribution to my development

77% favorable

Learning & Development
4

I have confidence in the leaders at [Company]

75% favorable

Leadership
5

I feel like I belong at [Company]

77% favorable

Belonging

How long do people stay?

In the short term, 20% of people in this benchmark are thinking of or actually seeking jobs elsewhere (+0% compared to overall) while on a longer time frame, 11% of people see themselves leaving within two years (-1% compared to overall).

The following questions had the biggest impact on whether individuals felt that they were planning to stay at their organization and not actively looking for alternative jobs.

1

I am satisfied with how decisions are made at [Company]

55% favorable

Decision Making
2

When I share my opinion, it is valued

77% favorable

Voice
3

The leaders at [Company] demonstrate that people are important to the company's success

72% favorable

Leadership
Average Glassdoor ratings

We’ve connected the employee feedback data for each company included in the benchmark with ratings from Glassdoor.com, which is one of the world’s largest job and recruiting sites combined with a growing database of company reviews, CEO approval ratings and more.

Overall Rating

3.8 stars (+0)

Culture and Values

3.9 stars (+0)

Work Life Balance

3.9 stars (+0.1)

Compensation and Benefits

3.7 stars (+0.1)

Career Opportunities

3.6 stars (+0.1)

Recommend to Friend

72.0% (+1)

CEO Approval

85.0% (+1)

Are staff empowered with results?

Organizations in the Function: Domain Expertise benchmark on average gave 10% of employees access to reports with their survey results. This is below the overall average of 10% and demonstrates that organizations in this benchmark are more likely to share via offline and traditional formats.

An interesting reference point is that the average proportion of managers in organizations is 12-15%, with some industries higher than others (New Tech was closer to 20%).



  • Global average


    10%

  • Function: Domain Expertise


    10%



  • How does Function: Domain Expertise compare?

    People in Function Domain Expertise were much more positive than average regarding Decision Making, Collaboration & Communication, and Learning & Development.


    Insights data provided by Culture Amp. For a complete overview of 2021 Insights (Culture Amp Platform benchmarks) visit the Culture Amp Support Guide.

    What makes Insights special? Gain a deeper understanding of how they work.

    Learn more about Insights with Culture Amp’s benchmarks

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