The People & Culture Platform | Culture Amp

Consulting & Staffing 2020

The consulting and staffing benchmark includes organizations that provide advisory and implementation services across a wide range of industries. These organizations tend to have the same leadership and employment structure - though they tend to range from professional engineering consulting, leadership and strategy consulting as well as talent search and recruitment.

  • ~4.5m

    Questions answered
    in last 12 months

  • /
  • ~80

    Organizations

These insights represent ~4.5m questions answered from ~80 organizations, ranging in size from 30 to 22,800 people, in the last 12 months.

The data meet our criteria as being robust and reliable; unlikely to substantially change over time; and representative of the wider industry. Read more about the methodology.

Data provided by Culture Amp

Industry breakdown

  • Management Consulting

    38%

  • Architecture & Planning

    20%

  • Accounting

    18%

  • Staffing and Recruiting

    12%

  • Information Services

    4%

  • Human Resources

    4%

  • Professional Training & Coaching

    2%

  • Market Research

    2%

Region breakdown

  • Europe

    30%

  • Oceania

    27%

  • North America

    25%

  • Asia

    16%

  • South America

    2%

Are employees committed to their organizations?

Engaged people are emotionally committed to their organization. These people stay at their organizations longer and are more productive and effective. Successful organizations have more engaged employees.

69% of Consulting and Staffing employees are engaged

This is in the bottom 30% compared with other industries.


The average eNPS score for organizations in this benchmark is 16 and is in the bottom 44% compared with other industries.

Understanding the engagement questions

Engagement is defined through these five industry-standard questions from Culture Amp’s engagement survey template.

I see myself still working at [Company] in two years' time

64%

1% above global average

I would recommend [Company] as a great place to work

81%

1% below global average

I am proud to work for [Company]

84%

2% below global average

I rarely think about looking for a job at another company

52%

3% below global average

[Company] motivates me to go beyond what I would in a similar role elsewhere

66%

3% below global average

The highest scoring question for Consulting & Staffing had 87% of People agreeing that they know how their work contributes to the goals of [company] (-2% compared to overall) while they were generally most positive about Work & Life Blend.


People in Consulting & Staffing were generally least favourable about Action, and were most negative towards 'When it is clear that someone is not delivering in their role we do something about it' with 20% of people disagreeing (+0% above average).

Which questions matter the most?

Different things are important to different cultures. If you want to make more of your people engaged then you need to know what is important your people. These questions are most important to keeping people engaged in Consulting and Staffing organizations.

1

The products and services [Company] provides are as good as, or better than, our main competitors

72% favorable


The factor this relates most closely to is Company Performance

Which questions matter the most?

Different things are important to different cultures. If you want to make more of your people engaged then you need to know what is important your people. These questions are most important to keeping people engaged in Consulting and Staffing organizations.

1

The products and services [Company] provides are as good as, or better than, our main competitors

72% favorable

Company Performance
2

The leaders at [Company] demonstrate that people are important to the company's success

70% favorable

Leadership
3

I have confidence in the leaders at [Company]

74% favorable

Leadership
4

[Company] is a great company for me to make a contribution to my development

74% favorable

Learning & Development
5

People from all backgrounds have equal opportunities to succeed at [Company]

79% favorable

Fairness

How long do people stay?

In the short term, 22% of people in this benchmark are thinking of or actually seeking jobs elsewhere (+2% compared to overall) while on a longer time frame, 11% of people see themselves leaving within two years (-1% compared to overall).

The following questions had the biggest impact on whether individuals felt that they were planning to stay at their organization and not actively looking for alternative jobs.

1

People from all backgrounds have equal opportunities to succeed at [Company]

79% favorable

Fairness
2

The products and services [Company] provides are as good as, or better than, our main competitors

72% favorable

Company Performance
3

Most of the systems and processes here support us getting our work done effectively

59% favorable

Enablement
Average Glassdoor ratings

We’ve connected the employee feedback data for each company included in the benchmark with ratings from Glassdoor.com, which is one of the world’s largest job and recruiting sites combined with a growing database of company reviews, CEO approval ratings and more.

Overall Rating

3.8 stars (+0)

Culture and Values

3.7 stars (-0.2)

Work Life Balance

3.7 stars (-0.1)

Compensation and Benefits

3.5 stars (-0.1)

Career Opportunities

3.6 stars (+0.1)

Recommend to Friend

71.0% (+0)

CEO Approval

85.5% (+1.5)

Are staff empowered with results?

Organizations in the Consulting and Staffing benchmark on average gave 8% of employees access to reports with their survey results. This is below the overall average of 10% and demonstrates that organizations in this benchmark are more likely to share via offline and traditional formats.

An interesting reference point is that the average proportion of managers in organizations is 12-15%, with some industries higher than others (New Tech was closer to 20%).



  • Global average


    10%

  • Consulting and Staffing


    8%



  • How does Consulting and Staffing compare?

    People in Consulting & Staffing were much more positive than average regarding Decision Making.


    On the lower side, People in Consulting & Staffing had much lower favorable scores than average in Voice.

    What are organizations focussing on?

    Below are the most common areas that organizations in Consulting and Staffing choose to take action on using the Culture Amp platform. Actions varied from changing or iterating on an All Hands meeting, introducing new skip level 1:1s, to introducing an organizational transparency report.

    1

    I receive appropriate recognition for good work at [Company]

    63% favorable

    Feedback & Recognition
    2

    The leaders at [Company] have communicated a vision that motivates me

    64% favorable

    Leadership
    3

    I believe there are good career opportunities for me at [Company]

    64% favorable

    Learning & Development

    Insights data provided by Culture Amp. For a complete overview of 2021 Insights (Culture Amp Platform benchmarks) visit the Culture Amp Support Guide.

    What makes Insights special? Gain a deeper understanding of how they work.

    Learn more about Insights with Culture Amp’s benchmarks

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