The Employee Experience Platform | Culture Amp

Pharmaceuticals 2020

The pharmaceuticals benchmark covers organizations that are involved in the development, production and marketing of pharmaceutical drugs and medicines. They employ cohorts of highly educated, expert technical staff who are engaged in lab research, who are backed by office-based business employees, such as sales, marketing and administration.

  • Emerging

    Benchmark status

We consider this an emerging benchmark: it has enough data available for us to use bootstrapping to create a representative sample. As the sample grows in size, some scores may slightly change. Our research has shown that our bootstrapped scores are consistent with our standard benchmarks. Read more about the methodology.

Data provided by Culture Amp

Industry breakdown

  • Pharmaceuticals


Region breakdown

  • North America


  • Europe


  • Oceania


  • Asia


  • MEA


Are employees committed to their organizations?

Engaged people are emotionally committed to their organization. These people stay at their organizations longer and are more productive and effective. Successful organizations have more engaged employees.

74% of Pharmaceuticals employees are engaged

This is in the top 13% compared with other industries.

The average eNPS score for organizations in this benchmark is 22 and is in the top 20% compared with other industries.

Understanding the engagement questions

Engagement is defined through these five industry-standard questions from Culture Amp’s engagement survey template.

I see myself still working at [Company] in two years' time


4% above global average

[Company] motivates me to go beyond what I would in a similar role elsewhere


3% above global average

I am proud to work for [Company]


3% above global average

I rarely think about looking for a job at another company


2% above global average

I would recommend [Company] as a great place to work


2% above global average

The highest scoring question for Pharmaceuticals had 90% of People agreeing that they know how their work contributes to the goals of [company] (+1% compared to overall) while they were generally most positive about Management.

People in Pharmaceuticals were generally least favourable about Service & Quality Focus, and were most negative towards 'When it is clear that someone is not delivering in their role we do something about it' with 25% of people disagreeing (+5% above average).

How long do people stay?

In the short term, 19% of people in this benchmark are thinking of or actually seeking jobs elsewhere (-1% compared to overall) while on a longer time frame, 11% of people see themselves leaving within two years (-1% compared to overall).

The following questions had the biggest impact on whether individuals felt that they were planning to stay at their organization and not actively looking for alternative jobs.


My job performance is evaluated fairly

71% favorable

Feedback & Recognition

My job performance is evaluated fairly

71% favorable

Feedback & Recognition

The information I need to do my job effectively is readily available

73% favorable

Average Glassdoor ratings

We’ve connected the employee feedback data for each company included in the benchmark with ratings from, which is one of the world’s largest job and recruiting sites combined with a growing database of company reviews, CEO approval ratings and more.

Overall Rating

3.7 stars (-0.1)

Culture and Values

3.7 stars (-0.2)

Work Life Balance

3.7 stars (-0.1)

Compensation and Benefits

3.8 stars (+0.2)

Career Opportunities

3.6 stars (+0.1)

Recommend to Friend

73.0% (+2)

CEO Approval

94.5% (+10.5)

Are staff empowered with results?

Organizations in the Pharmaceuticals benchmark on average gave 4% of employees access to reports with their survey results. This is below the overall average of 10% and demonstrates that organizations in this benchmark are more likely to share via offline and traditional formats.

An interesting reference point is that the average proportion of managers in organizations is 12-15%, with some industries higher than others (New Tech was closer to 20%).

  • Global average


  • Pharmaceuticals


  • How does Pharmaceuticals compare?

    People in Pharmaceuticals were much more positive than average regarding Action, Decision Making, and Collaboration & Communication.

    On the lower side, People in Pharmaceuticals had much lower favorable scores than average in Voice.

    What are organizations focussing on?

    Below are the most common areas that organizations in Pharmaceuticals choose to take action on using the Culture Amp platform. Actions varied from changing or iterating on an All Hands meeting, introducing new skip level 1:1s, to introducing an organizational transparency report.


    At [Company] there is open and honest two-way communication

    66% favorable

    Collaboration & Communication

    Most of the systems and processes here support us getting our work done effectively

    61% favorable


    We acknowledge people who deliver outstanding service here

    67% favorable

    Service & Quality Focus

    Insights data provided by Culture Amp.

    What makes Insights special? Gain a deeper understanding of how they work.

    Learn more about Insights with Culture Amp’s benchmarks

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