Who is responsible for owning 1-on-1 meetings? Some people argue that the manager should lead the charge since they’re technically “the boss.” Others claim the direct report should be responsible because these meetings are primarily for their benefit. At Culture Amp, instead of one or the other we advocate for shared ownership of 1-on-1 conversations.
Why we advocate for shared ownership of 1-on-1s
It’s critical for 1-on-1s to be co-created by both managers and their direct reports. There are a few reasons why:
1-on-1s are beneficial for both the manager and the direct report. While many people assume that 1-on-1s are only for the direct report’s benefit, this couldn’t be further from the truth! Managers can find a lot of value in 1-on-1 meetings – from improving their skills as a leader to deepening their relationship with employees. This means that both sides have a responsibility to make the most of their time together.
1-on-1s are meant to be a two-way dialogue. Similarly, 1-on-1 conversations are only productive if they’re an open, two-way dialogue. This helps avoid the pitfall of just having a transactional update. That’s why the active participation and contributions of both manager and direct report are required.
1-on-1s require time and attention. It takes more time and effort to develop an agenda beyond just a check-in. While it requires more attention to create meaningful conversations, it’s well worth the effort. However, you don’t want to place all those responsibilities on one person, which is why it’s so important to encourage shared ownership.
What shared ownership of 1-on-1s looks like
If your managers haven’t historically taken the shared ownership approach with their 1-on-1s, it may be challenging to know where to start. To help, we explain what the division of responsibilities could look like between the manager and direct report, and where they might overlap.
The responsibility of managers
The primary responsibility of managers when it comes to 1-on-1s is to provide structure for the meetings. This gives direct reports a starting point to work from and allows them to focus on driving the content of the conversations.
Managers are also responsible for coaching employees toward their goals since they have access to resources and experiences that their direct reports may not. Our 1-on-1 conversations tool actually guides managers to coach their direct reports throughout the meeting. Specifically, check-in questions focused on wellbeing and whole employee experience allow managers to create a wider conversation before focusing in on achievements or obstacles.
The responsibility of direct reports
The primary responsibility of direct reports, on the other hand, is to set and drive the 1-on-1 meeting agenda. This means identifying what their personal and professional goals are, communicating those goals with their manager (especially as they change or evolve), and ultimately taking their growth into their own hands.
A key component of this responsibility is self-reflection. That’s why we built-in opportunities for employees to pause and reflect during the preparation step of our 1-on-1 conversation tool. This ensures that the most pressing items are presented for discussion and helps identify if there’s a lack of alignment.
While both the manager and direct report should take ownership for certain responsibilities, there are many tasks that can be shared by both sides. This includes:
Preparing for each meeting. Both managers and direct reports have a responsibility to show up prepared for every meeting to ensure everyone gets the most out of the time together. This means continuing to create a shared agenda, coming prepared with questions, and reviewing any notes from previous meetings to make sure everyone has the most up-to-date information.
Sharing feedback. Both managers and direct reports also need to be willing to share and accept both positive and constructive feedback. As we mentioned before, 1-on-1s are a critical time for both sides to work on their personal and professional development – receiving and reflecting on feedback from others is an important step in this process.
Building the relationship. Finally, it’s beneficial to both managers and direct reports to invest in building the relationship – by asking thoughtful questions and being transparent with one another. Not only is this vital to having a healthy and productive working partnership, but it can also increase feelings of trust and camaraderie – which can, in turn, lead to better conversations.
While there is some division of responsibilities when it comes to 1-on-1s, it should really be a shared experience between the manager and direct report. By making 1-on-1s a collaborative effort rather than an individual responsibility, both sides are sure to gain more value from these meetings.
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