What’s new from Culture Amp: AI-powered coaching and next-generation insights

At Culture Amp, our mission is to create a better world of work by empowering organizations to drive sustainable high performance. Every feature we build is designed to help HR leaders gain critical insights, make data-driven decisions, and realize their people's full potential.

Each quarter, we host a product updates webinar to share our most recent innovations. If you missed the latest one, you can watch it online here – or read this post for an overview.

Here's a look at the exciting new capabilities and enhancements rolling out across the Culture Amp platform:

Engage: Next-generation insights and participation

For HR professionals, understanding the pulse of your organization is paramount. These Engage updates provide the clarity and efficiency you need to drive meaningful change.

• Heatmap Explorer: Dive deeper into your engagement and experience data directly from heatmaps. This eliminates tedious manual analysis, allowing HR to instantly unlock trends, demographic spreads, and comment analysis without switching tabs, moving you from raw data to actionable decisions faster than ever.
• SMS Survey Communications: Easily reach your entire workforce, including deskless employees, with convenient SMS invites. This feature directly boosts participation rates, ensuring your engagement data is comprehensive and truly representative.
• 11-Point eNPS Scale: Now available for early access, this new scale offers greater flexibility, enabling HR to conduct like-for-like comparisons with your customer NPS, providing a holistic view of sentiment.
• Multi-Account Reporting: For global enterprises and complex organizations, this feature is a game-changer, because it simplifies complex reporting for strategic oversight. HR can now run unified Engage surveys and aggregate reports across all participating entities, gaining a complete, global view while empowering each region to maintain data autonomy.

Perform: Streamlined reviews and AI-powered feedback

HR's role in driving performance is critical, and these Perform updates support you in building a culture of continuous growth, fairness, and impact.

• Multilingual Performance Review Cycles: Simplify global performance management for HR by selecting from over 130 supported languages within one unified workflow. This eliminates the need for separate units, ensuring a truly inclusive and efficient review process for your diverse workforce.
• Historical Performance Data Upload: We’ve streamlined implementation for customers who are new to Culture Amp. HR teams can now upload past performance data, ensuring continuity and faster time-to-value as they transition to our platform.
• Ratings Preview: This feature transforms calibration sessions. HR facilitators gain the critical information and preparation needed to host more effective, data-driven, and ultimately fairer calibration sessions by allowing teams to review ratings, add questions, and gather supporting information before the session.
• AI-Powered Suggest Improvements: This new AI feature is a powerful tool for HR to scale manager capability. It guides managers in crafting actionable, specific, and balanced feedback, ensuring consistent, high-quality performance reviews across the organization. This reduces HR's burden for 1-on-1 coaching and ensures feedback best practices are consistently applied.
• AI Highlights & Opportunities (Coming Soon): Coming to employee profiles, this AI feature summarizes extensive feedback to identify common themes. This helps HR and managers minimize bias and provide balanced, objective insights, leading to more equitable performance discussions.
• Question Branching (Coming Soon): Empower HR to create dynamic, personalized question sets that change in real-time based on the employee’s team or role. This ensures reviews are relevant and efficient, reducing survey fatigue and increasing data quality.

Develop: Empowering growth and career navigation

HR is the architect of career growth. Our newest Develop features provide the tools to foster continuous learning and transparent career pathways.

• AI-Powered Role Comparison: This new AI-powered summary section simplifies career navigation for both employees and HR. It makes it easier to understand similarities and differences between job roles, distilling significant points and highlighting transferable skills for truly informed career development decisions and internal mobility strategies.
• Updated Goal Commenting: Consistent with the Goals module, this allows for richer collaboration, progress capture, and meaningful development conversations. HR can ensure development plans are living documents, fostering continuous growth.
• Development Cycles for HR Admins: Drive consistent, measurable employee growth across your organization. HR can easily select cohorts, schedule cycles, track progress with analytics, and send automated reminders, ensuring development initiatives are impactful and scalable.

Platform-wide enhancements and AI-powered coaching

These fundamental platform enhancements support HR's operational efficiency and strategic oversight, all underpinned by our commitment to responsible AI.

AI-Powered Coaching: Our brand new AI Coach is a powerful conversational interface designed to elevate leadership performance. It combines people science with AI to provide personalized, contextual, and science-backed coaching.

• Enhanced 1-on-1s:
  • Assigned Topics: Align conversations with organizational priorities, reducing manager burden and ensuring 1-on-1s are strategically focused.
  • Action Items: Centralize task management and improve follow-through by adding action items directly to 1-on-1s, boosting accountability and reducing reliance on external tools.
  • Enhanced Reporting: Equip HR admins to identify adoption gaps, re-engage dormant users, and promote consistent use, ensuring your 1-on-1 program delivers maximum value.

At Culture Amp, we build every update, feature, and release with our customers in mind. Our integrated people performance platform is powered by over a billion data points and cutting-edge people science. As it continues to grow and evolve, we look forward to bringing you more new ways to reduce HR admin time and achieve tangible organizational improvement.

Make data-informed people decisions that drive performance at scale

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