The People & Culture Platform | Culture Amp

North America (0 - 100) 2021

The North America benchmark represents people who work in North America, including if their organizations have headquarters located in other locations. It covers all industries and functions. This benchmark only includes organizations of size - 100 employees.

  • ~3.5m

    Questions answered
    in last 12 months

  • /
  • ~500

    Organizations

These insights represent ~3.5m questions answered from ~500 organizations, ranging in size from 10 to 2,900 people, in the last 12 months.

The data meet our criteria as being robust and reliable; unlikely to substantially change over time; and representative of the wider industry. Read more about the methodology.

Data provided by Culture Amp

Industry breakdown

  • Computer Software

    16%

  • Internet

    9%

  • Information Technology and Services

    9%

  • Financial Services

    6%

  • Nonprofit Organization Management

    3%

  • Biotechnology

    3%

  • Hospital & Health Care

    3%

  • Real Estate

    3%

  • Marketing and Advertising

    2%

Are employees committed to their organizations?

Engaged people are emotionally committed to their organization. These people stay at their organizations longer and are more productive and effective. Successful organizations have more engaged employees.

76% of North America (0 - 100) employees are engaged

This is in the top 26% compared with the overall average.


The average eNPS score for organizations in this benchmark is 32 and is in the top 23% compared with the overall average.

Understanding the engagement questions

Engagement is defined through these five industry-standard questions from Culture Amp’s engagement survey template.

[Company] motivates me to go beyond what I would in a similar role elsewhere

76%

5% above global average

I am proud to work for [Company]

91%

4% above global average

I would recommend [Company] as a great place to work

86%

2% above global average

I rarely think about looking for a job at another company

61%

2% above global average

I see myself still working at [Company] in two years' time

67%

Same as global average

The highest scoring question for North America (0-100) had 93% of people agreeing that they understand how their work contributes to [company]'s mission (+0% compared to overall) while they were generally most positive about Contribution to Broader Purpose.


People in North America (0-100) were generally least favourable about Action, and were most negative towards 'When it is clear that someone is not delivering in their role we do something about it' with 16% of people disagreeing (-1% below average).

Which questions matter the most?

Different things are important to different cultures. If you want to make more of your people engaged then you need to know what is important your people. These questions are most important to keeping people engaged in North America (0 - 100) organizations.

1

I have confidence in the leaders at [Company]

81% favorable


The factor this relates most closely to is Leadership

Which questions matter the most?

Different things are important to different cultures. If you want to make more of your people engaged then you need to know what is important your people. These questions are most important to keeping people engaged in North America (0 - 100) organizations.

1

I have confidence in the leaders at [Company]

81% favorable

Leadership
2

[Company] is in a position to really succeed over the next three years

79% favorable

Company Performance
3

I am satisfied with how decisions are made at [Company]

56% favorable

Decision Making
4

The leaders at [Company] demonstrate that people are important to the company's success

81% favorable

Leadership
5

[Company] is a great company for me to make a contribution to my development

80% favorable

Learning & Development

How long do people stay?

In the short term, 16% of people in this benchmark are thinking of or actually seeking jobs elsewhere (-2% compared to overall) while on a longer time frame, 9% of people see themselves leaving within two years (-1% compared to overall).

The following questions had the biggest impact on whether individuals felt that they were planning to stay at their organization and not actively looking for alternative jobs.

1

[Company] is in a position to really succeed over the next three years

79% favorable

Company Performance
2

I have confidence in the leaders at [Company]

81% favorable

Leadership
3

I believe there are good career opportunities for me at [Company]

67% favorable

Learning & Development
Average Glassdoor ratings

We’ve connected the employee feedback data for each company included in the benchmark with ratings from Glassdoor.com, which is one of the world’s largest job and recruiting sites combined with a growing database of company reviews, CEO approval ratings and more.

Overall Rating

4.0 stars (+0.2)

Culture and Values

4.0 stars (+0.1)

Work Life Balance

4.0 stars (+0.2)

Compensation and Benefits

3.8 stars (+0.2)

Career Opportunities

3.7 stars (+0.2)

Recommend to Friend

74.0% (+3)

CEO Approval

81.0% (-3)

How does North America (0 - 100) compare?

Organizations in North America (0-100) tend to be very similar to the global all industries insights, with no significant departures from the average.

Insights data provided by Culture Amp. For a complete overview of 2021 Insights (Culture Amp Platform benchmarks) visit the Culture Amp Support Guide.

What makes Insights special? Gain a deeper understanding of how they work.

Learn more about Insights with Culture Amp’s benchmarks

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