The Employee Experience Platform | Culture Amp

Japan 2020

The Japan benchmark represents people who work in Japan. It covers all industries and functions. The benchmark includes people who work in Japan but their organizations have headquarters in other countries.

  • Emerging

    Benchmark status

We consider this an emerging benchmark: it has enough data available for us to use bootstrapping to create a representative sample. As the sample grows in size, some scores may slightly change. Our research has shown that our bootstrapped scores are consistent with our standard benchmarks. Read more about the methodology.

Data provided by Culture Amp

Industry breakdown

  • Computer Software


  • Internet


  • Information Technology and Services


  • Retail


  • Investment Management


  • Public Relations and Communications


  • Management Consulting


  • Staffing and Recruiting


Are employees committed to their organizations?

Engaged people are emotionally committed to their organization. These people stay at their organizations longer and are more productive and effective. Successful organizations have more engaged employees.

71% of Japan employees are engaged

This is in the top 50% compared with other countries.

The average eNPS score for organizations in this benchmark is 7 and is in the bottom 24% compared with other countries.

Understanding the engagement questions

Engagement is defined through these five industry-standard questions from Culture Amp’s engagement survey template.

[Company] motivates me to go beyond what I would in a similar role elsewhere


7% above global average

I see myself still working at [Company] in two years' time


2% above global average

I am proud to work for [Company]


1% below global average

I would recommend [Company] as a great place to work


4% below global average

I rarely think about looking for a job at another company


6% below global average

The highest scoring question for Japan had 88% of People agreeing that they know how their work contributes to the goals of [company] (-1% compared to overall) while they were generally most positive about Management.

People in Japan were generally least favourable about Social Connection, and were most negative towards 'Workloads are divided fairly among people where I work' with 23% of people disagreeing (+6% above average).

How long do people stay?

In the short term, 23% of people in this benchmark are thinking of or actually seeking jobs elsewhere (+3% compared to overall) while on a longer time frame, 10% of people see themselves leaving within two years (-2% compared to overall).

The following questions had the biggest impact on whether individuals felt that they were planning to stay at their organization and not actively looking for alternative jobs.


I have confidence in the leaders at [Company]

70% favorable


I have access to the things I need to do my job well

77% favorable


The leaders at [Company] have communicated a vision that motivates me

57% favorable

Average Glassdoor ratings

We’ve connected the employee feedback data for each company included in the benchmark with ratings from, which is one of the world’s largest job and recruiting sites combined with a growing database of company reviews, CEO approval ratings and more.

Overall Rating

3.8 stars (+0)

Culture and Values

3.8 stars (-0.1)

Work Life Balance

3.7 stars (-0.1)

Compensation and Benefits

3.7 stars (+0.1)

Career Opportunities

3.5 stars (+0)

Recommend to Friend

71.0% (+0)

CEO Approval

88.0% (+4)

Are staff empowered with results?

Organizations in the Japan benchmark on average gave 7% of employees access to reports with their survey results. This is below the overall average of 10% and demonstrates that organizations in this benchmark are more likely to share via offline and traditional formats.

An interesting reference point is that the average proportion of managers in organizations is 12-15%, with some industries higher than others (New Tech was closer to 20%).

  • Global average


  • Japan


  • How does Japan compare?

    People in Japan were much more positive than average regarding Action, Decision Making, and Belonging.

    On the lower side, People in Japan had much lower favorable scores than average in Social Connection, Fairness, and Company Performance.

    What are organizations focussing on?

    Below are the most common areas that organizations in Japan choose to take action on using the Culture Amp platform. Actions varied from changing or iterating on an All Hands meeting, introducing new skip level 1:1s, to introducing an organizational transparency report.


    [Company] really allows us to make a positive difference

    61% favorable

    Social Connection

    The leaders at [Company] have communicated a vision that motivates me

    57% favorable


    Workloads are divided fairly among people where I work

    47% favorable

    Teamwork & Ownership

    Insights data provided by Culture Amp.

    What makes Insights special? Gain a deeper understanding of how they work.

    Learn more about Insights with Culture Amp’s benchmarks

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