The People & Culture Platform | Culture Amp

Finance (United States) 2020

The finance benchmark represents a broad range of finance and investment focused companies. They range from more traditional finance companies (often those focused on modernizing) as well as more disruptive finance companies that might be described as 'FinTech'.

  • ~3m

    Questions answered
    in last 12 months

  • /
  • ~150

    Organizations

These insights represent ~3m questions answered from ~150 organizations, ranging in size from 10 to 15,800 people, in the last 12 months.

The data meet our criteria as being robust and reliable; unlikely to substantially change over time; and representative of the wider industry. Read more about the methodology.

Data provided by Culture Amp

Industry breakdown

  • Financial Services

    25%

  • Investment Banking

    21%

  • Insurance

    21%

  • Investment Management

    18%

  • Commercial Real Estate

    12%

Are employees committed to their organizations?

Engaged people are emotionally committed to their organization. These people stay at their organizations longer and are more productive and effective. Successful organizations have more engaged employees.

74% of Finance (United States) employees are engaged

This is in the top 17% compared with the overall average.


The average eNPS score for organizations in this benchmark is 21 and is in the top 29% compared with the overall average.

Understanding the engagement questions

Engagement is defined through these five industry-standard questions from Culture Amp’s engagement survey template.

[Company] motivates me to go beyond what I would in a similar role elsewhere

74%

5% above global average

I rarely think about looking for a job at another company

60%

5% above global average

I see myself still working at [Company] in two years' time

68%

5% above global average

I would recommend [Company] as a great place to work

84%

2% above global average

I am proud to work for [Company]

86%

Same as global average

The highest scoring question for Finance United States had 90% of People agreeing that they know how their work contributes to the goals of [company] (+1% compared to overall) while they were generally most positive about Management.


People in Finance United States were generally least favourable about Action, and were most negative towards 'When it is clear that someone is not delivering in their role we do something about it' with 19% of people disagreeing (-1% below average).

Which questions matter the most?

Different things are important to different cultures. If you want to make more of your people engaged then you need to know what is important your people. These questions are most important to keeping people engaged in Finance (United States) organizations.

1

The leaders at [Company] demonstrate that people are important to the company's success

76% favorable


The factor this relates most closely to is Leadership

Which questions matter the most?

Different things are important to different cultures. If you want to make more of your people engaged then you need to know what is important your people. These questions are most important to keeping people engaged in Finance (United States) organizations.

1

The leaders at [Company] demonstrate that people are important to the company's success

76% favorable

Leadership
2

I have confidence in the leaders at [Company]

79% favorable

Leadership
3

I believe there are good career opportunities for me at [Company]

67% favorable

Learning & Development
4

[Company] is a great company for me to make a contribution to my development

79% favorable

Learning & Development
5

I feel like I belong at [Company]

79% favorable

Belonging

How long do people stay?

In the short term, 18% of people in this benchmark are thinking of or actually seeking jobs elsewhere (-2% compared to overall) while on a longer time frame, 10% of people see themselves leaving within two years (-2% compared to overall).

The following questions had the biggest impact on whether individuals felt that they were planning to stay at their organization and not actively looking for alternative jobs.

1

I feel like I belong at [Company]

79% favorable

Belonging
2

I believe there are good career opportunities for me at [Company]

67% favorable

Learning & Development
3

The leaders at [Company] demonstrate that people are important to the company's success

76% favorable

Leadership
Average Glassdoor ratings

We’ve connected the employee feedback data for each company included in the benchmark with ratings from Glassdoor.com, which is one of the world’s largest job and recruiting sites combined with a growing database of company reviews, CEO approval ratings and more.

Overall Rating

4.0 stars (+0.2)

Culture and Values

3.85 stars (+0)

Work Life Balance

3.85 stars (+0.1)

Compensation and Benefits

3.7 stars (+0.1)

Career Opportunities

3.6 stars (+0.1)

Recommend to Friend

73.5% (+2.5)

CEO Approval

85.0% (+1)

Are staff empowered with results?

Organizations in the Finance (United States) benchmark on average gave 11% of employees access to reports with their survey results. This is higher than average and demonstrates that organizations in this benchmark tend to be more transparent with their survey results to leaders and managers.

An interesting reference point is that the average proportion of managers in organizations is 12-15%, with some industries higher than others (New Tech was closer to 20%).



  • Finance (United States)


    11%

  • Global average


    10%



  • How does Finance (United States) compare?

    People in Finance United States were much more positive than average regarding Feedback & Recognition, Fairness, and Collaboration & Communication.


    Insights data provided by Culture Amp. For a complete overview of 2021 Insights (Culture Amp Platform benchmarks) visit the Culture Amp Support Guide.

    What makes Insights special? Gain a deeper understanding of how they work.

    Learn more about Insights with Culture Amp’s benchmarks

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