Call Centre United States July 2026
~295k
Questions answered
over 12 months- /
~150
Organizations
These insights represent ~295k questions answered from ~150 organizations, collected between July 2025 and June 2026.
To ensure accuracy and stability of Emerging benchmarks we may use statistical sampling methods. Read more about the methodology.
Data provided by Culture Amp
Most represented industries in this benchmark
Computer Software, Financial Services, Hospital & Health Care, Banking, Insurance, Information Technology & Services, Internet, Telecommunications, Apparel & Fashion, E-Learning
Reported gender breakdown
Female
68%
Male
31%
Non-Binary
0.25%
Are employees committed to their organizations?
Engaged people are emotionally committed to their organization. These people stay at their organizations longer and are more productive and effective. Successful organizations have more engaged employees.
71% of Call Centre United States employees are engaged
This is in the top 47% compared with the overall average.
The median eNPS score for organizations in this benchmark is 18 and is in the top 41% compared with the overall average.
How does Call Centre United States compare?
People in Call Centre United States were much more positive than average regarding Growth, Ownership, and Management.
On the lower side, people in Call Centre United States had much lower favorable scores than average in Equity, Innovation, and Enablement.
People working in Call Centre United States are more engaged than Management Consulting United Kingdom, Management Consulting Europe, Information Technology & Services Germany, and Consulting & Staffing United Kingdom. People working in Call Centre United States are less engaged than North America (100-200), Electrical/Electronic Manufacturing United States, Latin America (500-1000), and Indonesia 1000+.
The highest scoring question for Call Centre United States had 90% of people agreeing that their manager genuinely cares about their wellbeing (+3% compared to overall) while they were generally most positive about Contribution to Broader Purpose.
People in Call Centre United States were generally least favourable about Equity, and were most negative towards 'I believe that my total compensation is fair, relative to similar roles at %[Company]%' with 29% of people disagreeing (+11% above average).
How long do people stay?
In the short term, 18% of people in this benchmark are thinking of or actually seeking jobs elsewhere (-1% compared to overall) while on a longer time frame, 7% of people see themselves leaving within two years (-3% compared to overall).
Understanding Tenure distributions
Tenure describes how long an employee has worked for their company: we know through our research that newly hired employees tend to be more positive than their tenured counterparts. Positivity declines sharply before bottoming out between two to six years, then rises slightly for those that remain.
The tenure composition of a benchmark can influence overall scores.
Tenure distributions
Less than 3 months
4%
3 months to 6 months
7%
6 months to less than 1 year
10%
1 to less than 2 years
13%
2 to less than 4 years
24%
4 to less than 6 years
15%
6 to less than 10 years
13%
Greater than 10 years
14%