The professional services benchmark is made up of companies that provide vital services in our modern economies. The work is increasingly a combination of experience and even technology - relying often on specialist industry knowledge and expertise.
~6m
Questions answered
in last 12 months
~450
Organizations
These insights represent ~6m questions answered from ~450 organizations, ranging in size from 10 to 6,800 people, in the last 12 months.
The data meet our criteria as being robust and reliable; unlikely to substantially change over time; and representative of the wider industry. Read more about the methodology.
Data provided by ] Culture Amp
Financial Services
36%
Real Estate
11%
Insurance
7%
Management Consulting
6%
Investment Management
6%
Banking
4%
Accounting
4%
Staffing and Recruiting
4%
Investment Banking
3%
Law Practice
3%
Architecture & Planning
3%
Venture Capital & Private Equity
3%
Legal Services
2%
North America
53%
Oceania
21%
Europe
15%
Asia
8%
MEA
2%
South America
1%
Engaged people are emotionally committed to their organization. These people stay at their organizations longer and are more productive and effective. Successful organizations have more engaged employees.
This is in the top 43% compared with the overall average.
The average eNPS score for organizations in this benchmark is 25 and is in the bottom 50% compared with the overall average.
Engagement is defined through these five industry-standard questions from Culture Amp’s engagement survey template.
I see myself still working at [Company] in two years' time | 68% 1% above global average |
I would recommend [Company] as a great place to work | 84% Same as global average |
I rarely think about looking for a job at another company | 59% Same as global average |
I am proud to work for [Company] | 87% Same as global average |
[Company] motivates me to go beyond what I would in a similar role elsewhere | 70% 1% below global average |
People working in Professional Services Female are similarly engaged as the overall average.
The highest scoring question for Professional Services Female had 94% of people agreeing that they understand how their work contributes to [company]'s mission (+1% compared to overall) while they were generally most positive about Contribution to Broader Purpose.
People in Professional Services Female were generally least favourable about Action, and were most negative towards 'When it is clear that someone is not delivering in their role we do something about it' with 18% of people disagreeing (+1% above average).
Different things are important to different cultures. If you want to make more of your people engaged then you need to know what is important your people. These questions are most important to keeping people engaged in Professional Services (Female) organizations.
[Company] is a great company for me to make a contribution to my development
The factor this relates most closely to is Learning & Development
Different things are important to different cultures. If you want to make more of your people engaged then you need to know what is important your people. These questions are most important to keeping people engaged in Professional Services (Female) organizations.
1 [Company] is a great company for me to make a contribution to my development | 74% favorable Learning & Development |
2 I generally feel positive towards work at [Company] | 85% favorable Overall Wellbeing |
3 The leaders at [Company] demonstrate that people are important to the company's success | 75% favorable Leadership |
4 [Company] effectively directs resources (funding, people and effort) towards company goals | 65% favorable Company Performance |
5 I believe there are good career opportunities for me at [Company] | 62% favorable Learning & Development |
In the short term, 17% of people in this benchmark are thinking of or actually seeking jobs elsewhere (-1% compared to overall) while on a longer time frame, 9% of people see themselves leaving within two years (-1% compared to overall).
The following questions had the biggest impact on whether individuals felt that they were planning to stay at their organization and not actively looking for alternative jobs.
1 Our culture promotes a healthy blend between work and personal life | 67% favorable Supportive Culture |
2 I generally feel positive towards work at [Company] | 85% favorable Overall Wellbeing |
3 I usually feel very positive towards work at [Company] | 85% favorable Overall Wellbeing |
We’ve connected the employee feedback data for each company included in the benchmark with ratings from Glassdoor.com, which is one of the world’s largest job and recruiting sites combined with a growing database of company reviews, CEO approval ratings and more.
Overall Rating | 3.8 stars (+0) |
Culture and Values | 3.8 stars (-0.1) |
Work Life Balance | 3.8 stars (+0) |
Compensation and Benefits | 3.6 stars (+0) |
Career Opportunities | 3.6 stars (+0.1) |
Recommend to Friend | 73.0% (+2) |
CEO Approval | 90.0% (+6) |
Organizations in Professional Services Female tend to be very similar to the global all industries insights, with no significant departures from the average.
Insights data provided by Culture Amp.
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