The retail benchmark represents a balance of newer and more traditional retail companies focused on a range of different retail products. Retail companies are often characterized by significant numbers of casual or part-time people and widely dispersed teams, stores and headquarters in many cases. This benchmark only includes Women employees. We use woman and man because most of our customers are using binary options.
~5.5m
Questions answered
in last 12 months
~80
Organizations
These insights represent ~5.5m questions answered from ~80 organizations, ranging in size from 10 to 52,200 people, in the last 12 months.
The data meet our criteria as being robust and reliable; unlikely to substantially change over time; and representative of the wider industry. Read more about the methodology.
Data provided by Culture Amp
Apparel & Fashion
30%
Retail
29%
Consumer Goods
11%
Consumer Services
9%
Consumer Electronics
8%
Furniture
6%
Sporting Goods
3%
Oceania
64%
North America
30%
Europe
4%
Asia
1%
Engaged people are emotionally committed to their organization. These people stay at their organizations longer and are more productive and effective. Successful organizations have more engaged employees.
This is in the bottom 6% compared with the overall average.
The average eNPS score for organizations in this benchmark is 8 and is in the bottom 8% compared with the overall average.
Engagement is defined through these five industry-standard questions from Culture Amp’s engagement survey template.
I am proud to work for [Company] | 86% Same as global average |
[Company] motivates me to go beyond what I would in a similar role elsewhere | 65% 4% below global average |
I would recommend [Company] as a great place to work | 78% 4% below global average |
I rarely think about looking for a job at another company | 50% 5% below global average |
I see myself still working at [Company] in two years' time | 56% 7% below global average |
Women working in Retail are less engaged than Commercial Real Estate Female, Financial Services Female, Investment Banking Female, and Pharmaceuticals Female.
The highest scoring question for Retail had 86% of Women agreeing that they are proud to work for [company] (+0% compared to overall) while they were generally most positive about Management.
Women in Retail were generally least favourable about Action, and were most negative towards 'When it is clear that someone is not delivering in their role we do something about it' with 24% of people disagreeing (+4% above average).
Different things are important to different cultures. If you want to make more of your people engaged then you need to know what is important your people. These questions are most important to keeping people engaged in Retail (Female) organizations.
I feel respected at [Company]
The factor this relates most closely to is Belonging
Different things are important to different cultures. If you want to make more of your people engaged then you need to know what is important your people. These questions are most important to keeping people engaged in Retail (Female) organizations.
1 I feel respected at [Company] | 82% favorable Belonging |
2 At [Company] there is open and honest two-way communication | 56% favorable Collaboration & Communication |
3 My manager, or someone else, has communicated some clear actions based on recent employee survey results | 45% favorable Action |
4 We acknowledge people who deliver outstanding service here | 66% favorable Service & Quality Focus |
5 We have enough autonomy to perform our jobs effectively | 77% favorable Enablement |
In the short term, 25% of people in this benchmark are thinking of or actually seeking jobs elsewhere (+5% compared to overall) while on a longer time frame, 17% of people see themselves leaving within two years (+5% compared to overall).
The following questions had the biggest impact on whether individuals felt that they were planning to stay at their organization and not actively looking for alternative jobs.
1 I am appropriately involved in decisions that affect my work | 62% favorable Alignment & Involvement |
2 I am included in decisions that affect my work | 62% favorable Decision Making |
3 At [Company] there is open and honest two-way communication | 56% favorable Collaboration & Communication |
We’ve connected the employee feedback data for each company included in the benchmark with ratings from Glassdoor.com, which is one of the world’s largest job and recruiting sites combined with a growing database of company reviews, CEO approval ratings and more.
Overall Rating | 3.5 stars (-0.3) |
Culture and Values | 3.75 stars (-0.1) |
Work Life Balance | 3.6 stars (-0.2) |
Compensation and Benefits | 3.2 stars (-0.4) |
Career Opportunities | 3.0 stars (-0.5) |
Recommend to Friend | 65.0% (-6) |
CEO Approval | 75.0% (-9) |
Organizations in the Retail (Female) benchmark on average gave 9% of employees access to reports with their survey results. This is below the overall average of 10% and demonstrates that organizations in this benchmark are more likely to share via offline and traditional formats.
An interesting reference point is that the average proportion of managers in organizations is 12-15%, with some industries higher than others (New Tech was closer to 20%).
Global average
10%
Retail (Female)
9%
On the lower side, Women in Retail had much lower favorable scores than average in Action, Feedback & Recognition, and Voice.
Insights data provided by Culture Amp.
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