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Resources & Utilities 2020

The resources and utilities benchmark covers organizations that generate, distribute and sell energy and gas products and solutions, including renewable energy. Typical employee roles include both technicians and engineers in the field or on the road as well as those providing support from an office.

  • ~1.4m

    Questions answered
    in last 12 months

  • /
  • ~40

    Organizations

These insights represent ~1.4m questions answered from ~40 organizations, ranging in size from 40 to 5,100 people, in the last 12 months.

The data meet our criteria as being robust and reliable; unlikely to substantially change over time; and representative of the wider industry. Read more about the methodology.

Data provided by Culture Amp

Industry breakdown

  • Utilities

    42%

  • Oil & Energy

    22%

  • Renewables & Environment

    20%

  • Mining & Metals

    15%

Region breakdown

  • Oceania

    70%

  • North America

    26%

  • Europe

    2%

  • South America

    1%

  • Asia

    1%

Are employees committed to their organizations?

Engaged people are emotionally committed to their organization. These people stay at their organizations longer and are more productive and effective. Successful organizations have more engaged employees.

68% of Resources and Utilities employees are engaged

This is in the bottom 17% compared with other industries.


The average eNPS score for organizations in this benchmark is 11 and is in the bottom 16% compared with other industries.

Understanding the engagement questions

Engagement is defined through these five industry-standard questions from Culture Amp’s engagement survey template.

I see myself still working at [Company] in two years' time

64%

1% above global average

I rarely think about looking for a job at another company

53%

2% below global average

I would recommend [Company] as a great place to work

78%

4% below global average

I am proud to work for [Company]

82%

4% below global average

[Company] motivates me to go beyond what I would in a similar role elsewhere

64%

5% below global average

The highest scoring question for Resources & Utilities had 88% of People agreeing that they know how their work contributes to the goals of [company] (-1% compared to overall) while they were generally most positive about Management.


People in Resources & Utilities were generally least favourable about Action, and were most negative towards 'When it is clear that someone is not delivering in their role we do something about it' with 25% of people disagreeing (+5% above average).

Which questions matter the most?

Different things are important to different cultures. If you want to make more of your people engaged then you need to know what is important your people. These questions are most important to keeping people engaged in Resources and Utilities organizations.

1

Day-to-day decisions here demonstrate that quality and improvement are top priorities

58% favorable


The factor this relates most closely to is Service & Quality Focus

Which questions matter the most?

Different things are important to different cultures. If you want to make more of your people engaged then you need to know what is important your people. These questions are most important to keeping people engaged in Resources and Utilities organizations.

1

Day-to-day decisions here demonstrate that quality and improvement are top priorities

58% favorable

Service & Quality Focus
2

[Company]'s commitment to social responsibility (e.g. community support, sustainability, etc.) is genuine

72% favorable

Social Connection
3

[Company] effectively directs resources (funding, people and effort) towards company goals

54% favorable

Company Performance
4

I have confidence in the leaders at [Company]

66% favorable

Leadership
5

[Company] is a great company for me to make a contribution to my development

67% favorable

Learning & Development

How long do people stay?

In the short term, 23% of people in this benchmark are thinking of or actually seeking jobs elsewhere (+3% compared to overall) while on a longer time frame, 12% of people see themselves leaving within two years (+0% compared to overall).

The following questions had the biggest impact on whether individuals felt that they were planning to stay at their organization and not actively looking for alternative jobs.

1

[Company]'s commitment to social responsibility (e.g. community support, sustainability, etc.) is genuine

72% favorable

Social Connection
2

Day-to-day decisions here demonstrate that quality and improvement are top priorities

58% favorable

Service & Quality Focus
3

[Company] effectively directs resources (funding, people and effort) towards company goals

54% favorable

Company Performance
Average Glassdoor ratings

We’ve connected the employee feedback data for each company included in the benchmark with ratings from Glassdoor.com, which is one of the world’s largest job and recruiting sites combined with a growing database of company reviews, CEO approval ratings and more.

Overall Rating

3.5 stars (-0.3)

Culture and Values

3.3 stars (-0.6)

Work Life Balance

3.5 stars (-0.3)

Compensation and Benefits

3.5 stars (-0.1)

Career Opportunities

3.2 stars (-0.3)

Recommend to Friend

69.0% (-2)

CEO Approval

78.5% (-5.5)

Are staff empowered with results?

Organizations in the Resources and Utilities benchmark on average gave 11% of employees access to reports with their survey results. This is higher than average and demonstrates that organizations in this benchmark tend to be more transparent with their survey results to leaders and managers.

An interesting reference point is that the average proportion of managers in organizations is 12-15%, with some industries higher than others (New Tech was closer to 20%).



  • Resources and Utilities


    11%

  • Global average


    10%



  • How does Resources and Utilities compare?

    People in Resources & Utilities were much more positive than average regarding Decision Making.


    On the lower side, People in Resources & Utilities had much lower favorable scores than average in Feedback & Recognition, Service & Quality Focus, and Voice.

    What are organizations focussing on?

    Below are the most common areas that organizations in Resources and Utilities choose to take action on using the Culture Amp platform. Actions varied from changing or iterating on an All Hands meeting, introducing new skip level 1:1s, to introducing an organizational transparency report.

    1

    The leaders at [Company] have communicated a vision that motivates me

    60% favorable

    Leadership
    2

    At [Company] there is open and honest two-way communication

    61% favorable

    Collaboration & Communication
    3

    Most of the systems and processes here support us getting our work done effectively

    50% favorable

    Enablement

    Insights data provided by Culture Amp. For a complete overview of 2021 Insights (Culture Amp Platform benchmarks) visit the Culture Amp Support Guide.

    What makes Insights special? Gain a deeper understanding of how they work.

    Learn more about Insights with Culture Amp’s benchmarks

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