The People & Culture Platform | Culture Amp

Health & Wellness 2020

The health and wellness benchmark is representative of fitness centers, nutrition product retailers, allied health organizations and wholistic health platforms.

  • Emerging

    Benchmark status

We consider this an emerging benchmark: it has enough data available for us to use bootstrapping to create a representative sample. As the sample grows in size, some scores may slightly change. Our research has shown that our bootstrapped scores are consistent with our standard benchmarks. Read more about the methodology.

Data provided by Culture Amp

Industry breakdown

  • Health, Wellness and Fitness

    100%

Region breakdown

  • North America

    62%

  • Asia

    19%

  • Oceania

    11%

  • Europe

    8%

Are employees committed to their organizations?

Engaged people are emotionally committed to their organization. These people stay at their organizations longer and are more productive and effective. Successful organizations have more engaged employees.

73% of Health and Wellness employees are engaged

This is in the top 26% compared with other industries.


The average eNPS score for organizations in this benchmark is 9 and is in the bottom 11% compared with other industries.

Understanding the engagement questions

Engagement is defined through these five industry-standard questions from Culture Amp’s engagement survey template.

I rarely think about looking for a job at another company

59%

4% above global average

I am proud to work for [Company]

88%

2% above global average

I see myself still working at [Company] in two years' time

64%

1% above global average

I would recommend [Company] as a great place to work

83%

1% above global average

[Company] motivates me to go beyond what I would in a similar role elsewhere

70%

1% above global average

The highest scoring question for Health & Wellness had 92% of People agreeing that they know how their work contributes to the goals of [company] (+3% compared to overall) while they were generally most positive about Work & Life Blend.


People in Health & Wellness were generally least favourable about Feedback & Recognition, and were most negative towards 'When it is clear that someone is not delivering in their role we do something about it' with 15% of people disagreeing (-5% below average).

How long do people stay?

In the short term, 19% of people in this benchmark are thinking of or actually seeking jobs elsewhere (-1% compared to overall) while on a longer time frame, 13% of people see themselves leaving within two years (+1% compared to overall).

The following questions had the biggest impact on whether individuals felt that they were planning to stay at their organization and not actively looking for alternative jobs.

1

I am happy with my current role relative to what was described to me

79% favorable

Alignment & Involvement
2

[Company]'s commitment to social responsibility (e.g. community support, sustainability, etc.) is genuine

73% favorable

Social Connection
3

At [Company] we act on promising new or innovative ideas

66% favorable

Innovation
Average Glassdoor ratings

We’ve connected the employee feedback data for each company included in the benchmark with ratings from Glassdoor.com, which is one of the world’s largest job and recruiting sites combined with a growing database of company reviews, CEO approval ratings and more.

Overall Rating

3.2 stars (-0.6)

Culture and Values

3.5 stars (-0.4)

Work Life Balance

3.1 stars (-0.7)

Compensation and Benefits

3.3 stars (-0.3)

Career Opportunities

3.0 stars (-0.5)

Recommend to Friend

55.0% (-16)

CEO Approval

54.0% (-30)

Are staff empowered with results?

Organizations in the Health and Wellness benchmark on average gave 8% of employees access to reports with their survey results. This is below the overall average of 10% and demonstrates that organizations in this benchmark are more likely to share via offline and traditional formats.

An interesting reference point is that the average proportion of managers in organizations is 12-15%, with some industries higher than others (New Tech was closer to 20%).



  • Global average


    10%

  • Health and Wellness


    8%



  • How does Health and Wellness compare?

    People in Health & Wellness were much more positive than average regarding Feedback & Recognition, Collaboration & Communication, and Decision Making.


    On the lower side, People in Health & Wellness had much lower favorable scores than average in Innovation.

    What are organizations focussing on?

    Below are the most common areas that organizations in Health and Wellness choose to take action on using the Culture Amp platform. Actions varied from changing or iterating on an All Hands meeting, introducing new skip level 1:1s, to introducing an organizational transparency report.

    1

    I receive appropriate recognition for good work at [Company]

    69% favorable

    Feedback & Recognition
    2

    At [Company] there is open and honest two-way communication

    72% favorable

    Collaboration & Communication

    Insights data provided by Culture Amp. For a complete overview of 2021 Insights (Culture Amp Platform benchmarks) visit the Culture Amp Support Guide.

    What makes Insights special? Gain a deeper understanding of how they work.

    Learn more about Insights with Culture Amp’s benchmarks

    Build a world-class employee experience today

    Your browser is out of date. Our website is built to provide a faster, more engaging experience. Your browser may not support all of our features. Please update to the latest version of Microsoft Edge or contact your network administrator.

    Close browser update banner