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Food & Beverage (North America) 2020

The food and beverage benchmark is primarily representative of food, beverage and alcohol production and distribution firms. The employees include a mix of front-office professionals, production and distribution.

  • Emerging

    Benchmark status

We consider this an emerging benchmark: it has enough data available for us to use bootstrapping to create a representative sample. As the sample grows in size, some scores may slightly change. Our research has shown that our bootstrapped scores are consistent with our standard benchmarks. Read more about the methodology.

Data provided by Culture Amp

Industry breakdown

  • Food & Beverages

    79%

  • Restaurants

    12%

  • Wine and Spirits

    6%

  • Food Production

    3%

Are employees committed to their organizations?

Engaged people are emotionally committed to their organization. These people stay at their organizations longer and are more productive and effective. Successful organizations have more engaged employees.

69% of Food and Beverage (North America) employees are engaged

This is in the bottom 16% compared with the overall average.


The average eNPS score for organizations in this benchmark is 23 and is in the top 21% compared with the overall average.

Understanding the engagement questions

Engagement is defined through these five industry-standard questions from Culture Amp’s engagement survey template.

I would recommend [Company] as a great place to work

81%

1% below global average

I am proud to work for [Company]

84%

2% below global average

[Company] motivates me to go beyond what I would in a similar role elsewhere

67%

2% below global average

I rarely think about looking for a job at another company

52%

3% below global average

I see myself still working at [Company] in two years' time

59%

4% below global average

The highest scoring question for Food & Beverage North America had 88% of People agreeing that they know how their work contributes to the goals of [company] (-1% compared to overall) while they were generally most positive about Work & Life Blend.


People in Food & Beverage North America were generally least favourable about Leadership, and were most negative towards 'When it is clear that someone is not delivering in their role we do something about it' with 23% of people disagreeing (+3% above average).

How long do people stay?

In the short term, 23% of people in this benchmark are thinking of or actually seeking jobs elsewhere (+3% compared to overall) while on a longer time frame, 12% of people see themselves leaving within two years (+0% compared to overall).

The following questions had the biggest impact on whether individuals felt that they were planning to stay at their organization and not actively looking for alternative jobs.

1

Workloads are divided fairly among people where I work

58% favorable

Teamwork & Ownership
2

[Company]'s commitment to social responsibility (e.g. community support, sustainability, etc.) is genuine

76% favorable

Social Connection
3

[Company] effectively directs resources (funding, people and effort) towards company goals

59% favorable

Company Performance
Average Glassdoor ratings

We’ve connected the employee feedback data for each company included in the benchmark with ratings from Glassdoor.com, which is one of the world’s largest job and recruiting sites combined with a growing database of company reviews, CEO approval ratings and more.

Overall Rating

3.6 stars (-0.2)

Culture and Values

3.6 stars (-0.3)

Work Life Balance

3.6 stars (-0.2)

Compensation and Benefits

3.5 stars (-0.1)

Career Opportunities

3.3 stars (-0.2)

Recommend to Friend

66.0% (-5)

CEO Approval

83.0% (-1)

Are staff empowered with results?

Organizations in the Food and Beverage (North America) benchmark on average gave 5% of employees access to reports with their survey results. This is below the overall average of 10% and demonstrates that organizations in this benchmark are more likely to share via offline and traditional formats.

An interesting reference point is that the average proportion of managers in organizations is 12-15%, with some industries higher than others (New Tech was closer to 20%).



  • Global average


    10%

  • Food and Beverage (North America)


    5%



  • How does Food and Beverage (North America) compare?

    People in Food & Beverage North America were much more positive than average regarding Decision Making, Service & Quality Focus, and Social Connection.


    On the lower side, People in Food & Beverage North America had much lower favorable scores than average in Action and Voice.

    Insights data provided by Culture Amp. For a complete overview of 2021 Insights (Culture Amp Platform benchmarks) visit the Culture Amp Support Guide.

    What makes Insights special? Gain a deeper understanding of how they work.

    Learn more about Insights with Culture Amp’s benchmarks

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