Hotels July 2026
~1.7m
Questions answered
over 12 months- /
~25
Organizations
These insights represent ~1.7m questions answered from ~25 organizations, collected between July 2025 and June 2026.
The data meet our criteria as being robust and reliable; unlikely to substantially change over time; and representative of the wider industry.
Data provided by Culture Amp
Most represented industries in this benchmark
Hospitality, Gambling & Casinos, Leisure, Travel & Tourism, Real Estate
Most represented regions in this benchmark
Northern America
75%
MEA
10%
Europe
7%
APAC
4%
Asia
2%
Reported gender breakdown
Male
63%
Female
37%
Non-Binary
0.03%
Are employees committed to their organizations?
Engaged people are emotionally committed to their organization. These people stay at their organizations longer and are more productive and effective. Successful organizations have more engaged employees.
73% of Hotels employees are engaged
This is in the top 40% compared with other industries.
The median eNPS score for organizations in this benchmark is 36 and is the highest scoring group compared with other industries.
How does Hotels compare?
People in Hotels were much more positive than average regarding Feedback & Recognition, Collaboration & Communication, and Service & Quality Focus.
People working in Hotels are as engaged as other industries.
The highest scoring question for Hotels had 90% of people agreeing that they know what they need to do to be successful in their role (+4% compared to overall) while they were generally most positive about Alignment & Involvement.
People in Hotels were generally least favourable about Action, and were most negative towards 'I have seen positive changes taking place based on recent employee survey results' with 11% of people disagreeing (-2% below average).
How long do people stay?
In the short term, 20% of people in this benchmark are thinking of or actually seeking jobs elsewhere (+1% compared to overall) while on a longer time frame, 9% of people see themselves leaving within two years (-1% compared to overall).
Understanding Tenure distributions
Tenure describes how long an employee has worked for their company: we know through our research that newly hired employees tend to be more positive than their tenured counterparts. Positivity declines sharply before bottoming out between two to six years, then rises slightly for those that remain.
The tenure composition of a benchmark can influence overall scores.
Tenure distributions
Less than 3 months
5%
3 months to 6 months
12%
6 months to less than 1 year
14%
1 to less than 2 years
22%
2 to less than 4 years
22%
4 to less than 6 years
8%
6 to less than 10 years
7%
Greater than 10 years
10%