Hotels January 2026
~3m
Questions answered
over 12 months- /
~35
Organizations
These insights represent ~3m questions answered from ~35 organizations, collected between January 2025 and December 2025.
The data meet our criteria as being robust and reliable; unlikely to substantially change over time; and representative of the wider industry. Read more about the methodology.
Data provided by Culture Amp
Most represented industries in this benchmark
Hospitality, Leisure, Travel & Tourism, Banking, Civil Engineering, Computer Software, Education Management, Gambling & Casinos, Management Consulting, Marketing & Advertising, Nonprofit Organization Management
Most represented regions in this benchmark
Northern America
71%
MEA
10%
Europe
9%
APAC
4%
Oceania
3%
Reported gender breakdown
Male
62%
Female
38%
Non-Binary
0.08%
Are employees committed to their organizations?
Engaged people are emotionally committed to their organization. These people stay at their organizations longer and are more productive and effective. Successful organizations have more engaged employees.
72% of Hotels employees are engaged
This is in the top 40% compared with other industries.
The median eNPS score for organizations in this benchmark is 31 and is in the top 2% compared with other industries.
How does Hotels compare?
On the lower side, people in Hotels had much lower favorable scores than average in Innovation.
People working in Hotels are as engaged as other industries.
The highest scoring question for Hotels had 90% of people agreeing that they know what they need to do to be successful in their role (+3% compared to overall) while they were generally most positive about Management.
People in Hotels were generally least favourable about Action, and were most negative towards 'I believe my total compensation (base salary+any bonuses+benefits+equity) is fair, relative to similar roles at other companies' with 19% of people disagreeing (-4% below average).
How long do people stay?
In the short term, 20% of people in this benchmark are thinking of or actually seeking jobs elsewhere (+0% compared to overall) while on a longer time frame, 9% of people see themselves leaving within two years (-1% compared to overall).
Understanding Tenure distributions
Tenure describes how long an employee has worked for their company: we know through our research that newly hired employees tend to be more positive than their tenured counterparts. Positivity declines sharply before bottoming out between two to six years, then rises slightly for those that remain.
The tenure composition of a benchmark can influence overall scores.
Tenure distributions
Less than 3 months
6%
3 months to 6 months
10%
6 months to less than 1 year
14%
1 to less than 2 years
21%
2 to less than 4 years
24%
4 to less than 6 years
7%
6 to less than 10 years
8%
Greater than 10 years
10%