~6m
Questions answered
over 12 months
~90
Organizations
These insights represent ~6m questions answered from ~90 organizations, collected over the 12 month period to 30 June 2022.
The data meet our criteria as being robust and reliable; unlikely to substantially change over time; and representative of the wider industry. Read more about the methodology.
Data provided by Culture Amp
Information Technology & Services
14%
Financial Services
10%
Computer Software
8%
Retail
7%
Internet
6%
Broadcast Media
2%
Entertainment
2%
Food & Beverages
2%
Hospital & Health Care
2%
Information Services
2%
Engaged people are emotionally committed to their organization. These people stay at their organizations longer and are more productive and effective. Successful organizations have more engaged employees.
This is in the bottom 44% compared with other regions.
The average eNPS score for organizations in this benchmark is 16 and is in the bottom 10% compared with the overall average.
Engagement is defined through these five industry-standard questions from Culture Amp’s engagement survey template.
I would recommend [Company] as a great place to work | 78% 6% below global average |
[Company] motivates me to go beyond what I would in a similar role elsewhere | 66% 5% below global average |
I am proud to work for [Company] | 83% 4% below global average |
I rarely think about looking for a job at another company | 56% 2% below global average |
I see myself still working at [Company] in two years' time | 68% 1% above global average |
People working in North America > 5000 are more engaged than Finland and Sweden. People working in North America > 5000 are less engaged than Canada, Eastern Europe, Israel, and Middle East & Africa.
The highest scoring question for North America > 5000 had 88% of people agreeing that they know how their work contributes to the goals of [Company] (-3% compared to overall) while they were generally most positive about Inclusion.
People in North America > 5000 were generally least favourable about Action, and were most negative towards 'I have seen positive changes taking place based on recent employee survey results' with 18% of people disagreeing (+6% above average).
Different things are important to different cultures. If you want to make more of your people engaged then you need to know what is important your people. These questions are most important to keeping people engaged in North America > 5000 organizations.
[Company] is a great company for me to make a contribution to my development
The factor this relates most closely to is Learning & Development
Different things are important to different cultures. If you want to make more of your people engaged then you need to know what is important your people. These questions are most important to keeping people engaged in North America > 5000 organizations.
1 [Company] is a great company for me to make a contribution to my development | 69% favorable Learning & Development |
2 Day-to-day decisions here demonstrate that quality and improvement are top priorities | 66% favorable Service & Quality Focus |
3 [Company]'s commitment to social responsibility (e.g. community support, sustainability, etc.) is genuine | 70% favorable Social Connection |
4 [Company] really allows us to make a positive difference | 66% favorable Social Connection |
5 Workloads are divided fairly among people where I work | 60% favorable Teamwork & Ownership |
In the short term, 21% of people in this benchmark are thinking of or actually seeking jobs elsewhere (+3% compared to overall) while on a longer time frame, 10% of people see themselves leaving within two years (+0% compared to overall).
The following questions had the biggest impact on whether individuals felt that they were planning to stay at their organization and not actively looking for alternative jobs.
1 Day-to-day decisions here demonstrate that quality and improvement are top priorities | 66% favorable Service & Quality Focus |
2 We have enough autonomy to perform our jobs effectively | 77% favorable Enablement |
3 [Company] is a great company for me to make a contribution to my development | 69% favorable Learning & Development |
We’ve connected the employee feedback data for each company included in the benchmark with ratings from Glassdoor.com, which is one of the world’s largest job and recruiting sites combined with a growing database of company reviews, CEO approval ratings and more.
Overall Rating | 3.7 stars (-0.3) |
Senior Leadership | 3.2 stars (-0.3) |
Diversity and Inclusion | 3.8 stars (-0.3) |
Culture and Values | 3.7 stars (-0.2) |
Work Life Balance | 3.7 stars (-0.1) |
Compensation and Benefits | 3.5 stars (-0.1) |
Carrer Opportunities | 3.3 stars (-0.3) |
Recommend to Friend | 70.0% (-7.0) |
CEO Approval | 79.0% (-9.0) |
Tenure describes how long an employee has worked for their company: we know through our research that newly hired employees tend to be more positive than their tenured counterparts. Positivity declines sharply before bottoming out between two to six years, then rises slightly for those that remain.
The tenure composition of a benchmark can influence overall scores.
Less than 6 months
13%
6 months to less than 1 year
12%
1 to less than 2 years
17%
2 to less than 4 years
20%
4 to less than 6 years
11%
6 to 10 years
11%
Greater than 10 years
17%
Most of Engagement questions, some of Inclusion Survey 2 questions
I have been provided an opportunity to see and discuss recent employee survey results
[Company] motivates me to go beyond what I would in a similar role elsewhere
I have seen positive changes taking place based on recent employee survey results
I know how my work contributes to the goals of [Company]
When I share my opinion, it is valued
Workloads are divided fairly among people where I work
At [Company] there is open and honest two-way communication
I am appropriately involved in decisions that affect my work
We have enough autonomy to perform our jobs effectively
I feel respected at [Company]
I believe my total compensation (base salary+any bonuses+benefits+equity) is fair, relative to similar roles at other companies
I feel I am part of a team
We hold ourselves and our team members accountable for results
The leaders at [Company] demonstrate that people are important to the company's success
My manager is a great role model for employees
I am able to arrange time out from work when I need to
Generally, the right people are rewarded and recognized at [Company]
I believe there are good career opportunities for me at [Company]
The products and services [Company] provides are as good as, or better than, our main competitors
[Company] really allows us to make a positive difference
Most people here make a good effort to consult other staff where appropriate
I am happy with my current role relative to what was described to me
Generally, I believe my workload is reasonable for my role
Other departments at [Company] collaborate well with us to get the job done
[Company]'s commitment to social responsibility (e.g. community support, sustainability, etc.) is genuine
I can be my authentic self at work
I see myself still working at [Company] in two years' time
My job performance is evaluated fairly
Day-to-day decisions here demonstrate that quality and improvement are top priorities
My manager genuinely cares about my wellbeing
We are genuinely supported if we choose to make use of flexible working arrangements
We acknowledge people who deliver outstanding service here
I would recommend [Company] as a great place to work
I have access to the things I need to do my job well
I have access to the learning and development I need to do my job well
[Company] effectively directs resources (funding, people and effort) towards company goals
My manager gives me useful feedback on how well I am performing
My manager, or someone else, has communicated some clear actions based on recent employee survey results
People from all backgrounds have equal opportunities to succeed at [Company]
When it is clear that someone is not delivering in their role we do something about it
I can voice a contrary opinion without fear of negative consequences
The information I need to do my job effectively is readily available
I feel like I belong at [Company]
The leaders at [Company] keep people informed about what is happening
My manager keeps me informed about what is happening at [Company]
At [Company] we act on promising new or innovative ideas
My manager (or someone in management) has shown a genuine interest in my career aspirations
I rarely think about looking for a job at another company
I know what I need to do to be successful in my role
The leaders at [Company] have communicated a vision that motivates me
I am proud to work for [Company]
I am given opportunities to develop skills relevant to my interests
We are encouraged to be innovative even though some of our initiatives may not succeed
[Company] is a great company for me to make a contribution to my development
Most of the systems and processes here support us getting our work done effectively
I receive appropriate recognition for good work at [Company]
[Company] is in a position to really succeed over the next three years
I believe action will take place as a result of this survey
I have confidence in the leaders at [Company]
People in North America > 5000 were much more positive than average regarding Growth.
On the lower side, people in North America > 5000 had much lower favorable scores than average in Social Connection, Learning & Development, and Innovation.
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