The Employee Experience Platform | Culture Amp

Healthcare Europe 2022, June Update

  • Emerging

    Benchmark status

We consider this an emerging benchmark: it has enough data available for us to use bootstrapping to create a representative sample. As the sample grows in size, some scores may slightly change. Our research has shown that our bootstrapped scores are consistent with our standard benchmarks. Read more about the methodology.

Data provided by Culture Amp

Most represented industries in this benchmark

  • Hospital & Health Care

    67%

  • Medical Practice

    20%

  • Veterinary

    13%

Are employees committed to their organizations?

Engaged people are emotionally committed to their organization. These people stay at their organizations longer and are more productive and effective. Successful organizations have more engaged employees.

67% of Healthcare Europe employees are engaged

This is in the bottom 45% compared with the overall average.


The average eNPS score for organizations in this benchmark is 9 and is in the bottom 7% compared with the overall average.

Understanding the engagement questions

Engagement is defined through these five industry-standard questions from Culture Amp’s engagement survey template.

I would recommend [Company] as a great place to work

75%

9% below global average

[Company] motivates me to go beyond what I would in a similar role elsewhere

58%

13% below global average

I am proud to work for [Company]

74%

13% below global average

I rarely think about looking for a job at another company

64%

6% above global average

I see myself still working at [Company] in two years time

63%

4% below global average

The highest scoring question for Healthcare Europe had 90% of people agreeing that they are able to arrange time out from work when they need to (+4% compared to overall) while they were generally most positive about Alignment & Involvement.


People in Healthcare Europe were generally least favourable about Action, and were most negative towards 'When it is clear that someone is not delivering in their role we do something about it' with 14% of people disagreeing (+0% above average).

How long do people stay?

In the short term, 17% of people in this benchmark are thinking of or actually seeking jobs elsewhere (-1% compared to overall) while on a longer time frame, 10% of people see themselves leaving within two years (+0% compared to overall).

Average Glassdoor ratings

We’ve connected the employee feedback data for each company included in the benchmark with ratings from Glassdoor.com, which is one of the world’s largest job and recruiting sites combined with a growing database of company reviews, CEO approval ratings and more.

Overall Rating

4.7 stars (+0.7)

Senior Leadership

4.9 stars (+1.4)

Diversity and Inclusion

4.6 stars (+0.5)

Culture and Values

5.0 stars (+1.2)

Work Life Balance

4.0 stars (+0.2)

Compensation and Benefits

4.4 stars (+0.8)

Career Opportunities

4.6 stars (+1.1)

Recommend to Friend

94.0% (+17.0)

CEO Approval

99.0% (+11.0)

Understanding Tenure distributions

Tenure describes how long an employee has worked for their company: we know through our research that newly hired employees tend to be more positive than their tenured counterparts. Positivity declines sharply before bottoming out between two to six years, then rises slightly for those that remain.

The tenure composition of a benchmark can influence overall scores.

Tenure distributions

  • Less than 6 months

    5%

  • 6 months to less than 1 year

    6%

  • 1 to less than 2 years

    10%

  • 2 to less than 4 years

    17%

  • 4 to less than 6 years

    11%

  • 6 to 10 years

    18%

  • Greater than 10 years

    33%

Questions included in Healthcare Europe

Some of Engagement questions

Display all questions
  • Generally I believe my workload is reasonable for my role

  • I would recommend [Company] as a great place to work

  • [Company] motivates me to go beyond what I would in a similar role elsewhere

  • I am proud to work for [Company]

  • I rarely think about looking for a job at another company

  • I see myself still working at [Company] in two years time

  • The products and services [Company] provides are as good as or better than our main competitors

  • [Company] effectively directs resources funding people and effort towards company goals

  • [Company] is in a position to really succeed over the next three years

  • I am appropriately involved in decisions that affect my work

  • I know how my work contributes to the goals of [Company]

  • I know what I need to do to be successful in my role

  • Other departments at [Company] collaborate well with us to get the job done

  • At [Company] there is open and honest twoway communication

  • The information I need to do my job effectively is readily available

  • I have access to the things I need to do my job well

  • We have enough autonomy to perform our jobs effectively

  • Most of the systems and processes here support us getting our work done effectively

  • I receive appropriate recognition for good work at [Company]

  • My job performance is evaluated fairly

  • Generally the right people are rewarded and recognized at [Company]

  • When it is clear that someone is not delivering in their role we do something about it

  • We are encouraged to be innovative even though some of our initiatives may not succeed

  • The leaders at [Company] have communicated a vision that motivates me

  • The leaders at [Company] demonstrate that people are important to the companys success

  • The leaders at [Company] keep people informed about what is happening

  • I have access to the learning and development I need to do my job well

  • I am given opportunities to develop skills relevant to my interests

  • I believe there are good career opportunities for me at [Company]

  • My manager or someone in management has shown a genuine interest in my career aspirations

  • My manager gives me useful feedback on how well I am performing

  • My manager keeps me informed about what is happening at [Company]

  • My manager is a great role model for employees

  • My manager genuinely cares about my wellbeing

  • Daytoday decisions here demonstrate that quality and improvement are top priorities

  • [Company] really allows us to make a positive difference

  • Workloads are divided fairly among people where I work

  • I feel I am part of a team

  • We hold ourselves and our team members accountable for results

  • We are genuinely supported if we choose to make use of flexible working arrangements

  • I am able to arrange time out from work when I need to

  • I believe action will take place as a result of this survey

  • What is one thing your company could do to create a more inclusive culture

  • The work that we do at [Company] is important

  • I understand how my work contributes to [Company]s mission

  • I am satisfied with how decisions are made at [Company]

  • Perspectives like mine are included in the decision making at [Company]

  • [Company] values diversity

  • [Company] builds teams that are diverse

  • I am comfortable sharing my personal background and experiences at [Company]

  • I believe that my total compensation is fair relative to similar roles at [Company]

  • Administrative tasks that dont have a specific owner eg taking notes in meetings scheduling events cleaning up shared space are fairly divided at [Company]

  • I am provided the information I need to do my job well

  • People from all backgrounds have equal opportunities to succeed at [Company]

  • When there are career opportunities at [Company] I am aware of them

  • [Company] believes that people can always greatly improve their talents and abilities

  • I feel like I belong at [Company]

  • I feel respected at [Company]

  • I feel valued for the unique contribution I can make to [Company]

  • I feel safe to take risks at [Company]

  • I can be my authentic self at work

  • When I share my opinion it is valued

  • I can voice a contrary opinion without fear of negative consequences

How does Healthcare Europe compare?

People in Healthcare Europe were much more positive than average regarding Alignment & Involvement.


On the lower side, people in Healthcare Europe had much lower favorable scores than average in Action, Feedback & Recognition, and Service & Quality Focus.

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