The professional services benchmark is made up of companies that provide vital services in our modern economies. The work is increasingly a combination of experience and even technology - relying often on specialist industry knowledge and expertise. This benchmark only includes organizations of size - 500 employees.
~2m
Questions answered
in last 12 months
~150
Organizations
These insights represent ~2m questions answered from ~150 organizations, ranging in size from 40 to 900 people, in the last 12 months.
The data meet our criteria as being robust and reliable; unlikely to substantially change over time; and representative of the wider industry. Read more about the methodology.
Data provided by ] Culture Amp
Financial Services
44%
Insurance
8%
Real Estate
7%
Investment Management
6%
Investment Banking
5%
Management Consulting
4%
Venture Capital & Private Equity
4%
Banking
4%
Capital Markets
3%
North America
52%
Oceania
24%
Europe
19%
Asia
3%
MEA
2%
Engaged people are emotionally committed to their organization. These people stay at their organizations longer and are more productive and effective. Successful organizations have more engaged employees.
This is in the top 48% compared with the overall average.
The average eNPS score for organizations in this benchmark is 27 and is in the top 42% compared with the overall average.
Engagement is defined through these five industry-standard questions from Culture Amp’s engagement survey template.
I would recommend [Company] as a great place to work | 85% 1% above global average |
I rarely think about looking for a job at another company | 59% Same as global average |
I see myself still working at [Company] in two years' time | 67% Same as global average |
[Company] motivates me to go beyond what I would in a similar role elsewhere | 71% Same as global average |
I am proud to work for [Company] | 84% 3% below global average |
People working in Professional Services (200-500) are similarly engaged as the overall average.
The highest scoring question for Professional Services (200-500) had 91% of people agreeing that they know how their work contributes to the goals of [company] (+0% compared to overall) while they were generally most positive about Work & Life Blend.
People in Professional Services (200-500) were generally least favourable about Action, and were most negative towards 'When it is clear that someone is not delivering in their role we do something about it' with 16% of people disagreeing (+0% above average).
Different things are important to different cultures. If you want to make more of your people engaged then you need to know what is important your people. These questions are most important to keeping people engaged in Professional Services (200 - 500) organizations.
Day-to-day decisions here demonstrate that quality and improvement are top priorities
The factor this relates most closely to is Service & Quality Focus
Different things are important to different cultures. If you want to make more of your people engaged then you need to know what is important your people. These questions are most important to keeping people engaged in Professional Services (200 - 500) organizations.
1 Day-to-day decisions here demonstrate that quality and improvement are top priorities | 69% favorable Service & Quality Focus |
2 [Company] is a great company for me to make a contribution to my development | 77% favorable Learning & Development |
3 I believe there are good career opportunities for me at [Company] | 63% favorable Learning & Development |
4 At [Company] we act on promising new or innovative ideas | 69% favorable Innovation |
5 [Company] effectively directs resources (funding, people and effort) towards company goals | 64% favorable Company Performance |
In the short term, 16% of people in this benchmark are thinking of or actually seeking jobs elsewhere (-2% compared to overall) while on a longer time frame, 9% of people see themselves leaving within two years (-1% compared to overall).
The following questions had the biggest impact on whether individuals felt that they were planning to stay at their organization and not actively looking for alternative jobs.
1 I believe there are good career opportunities for me at [Company] | 63% favorable Learning & Development |
2 Day-to-day decisions here demonstrate that quality and improvement are top priorities | 69% favorable Service & Quality Focus |
3 [Company] effectively directs resources (funding, people and effort) towards company goals | 64% favorable Company Performance |
We’ve connected the employee feedback data for each company included in the benchmark with ratings from Glassdoor.com, which is one of the world’s largest job and recruiting sites combined with a growing database of company reviews, CEO approval ratings and more.
Overall Rating | 3.9 stars (+0.1) |
Culture and Values | 4.0 stars (+0.1) |
Work Life Balance | 3.9 stars (+0.1) |
Compensation and Benefits | 3.7 stars (+0.1) |
Career Opportunities | 3.6 stars (+0.1) |
Recommend to Friend | 77.0% (+6) |
CEO Approval | 92.0% (+8) |
Organizations in Professional Services (200-500) tend to be very similar to the global all industries insights, with no significant departures from the average.
Insights data provided by Culture Amp.
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