The People & Culture Platform | Culture Amp

US West 2020

The US West benchmark represents people who work in US West. It covers all industries and functions. The benchmark includes people who work in US West but their organizations have headquarters in other countries.

  • ~6.5m

    Questions answered
    in last 12 months

  • /
  • ~800

    Organizations

These insights represent ~6.5m questions answered from ~800 organizations with in-region presence, ranging in size from 10 to 8,000 people in the last 12 months.

The data meet our criteria as being robust and reliable; unlikely to substantially change over time; and representative of the wider industry. Read more about the methodology.

Data provided by Culture Amp

Industry breakdown

  • Computer Software

    30%

  • Information Technology and Services

    8%

  • Internet

    7%

  • Financial Services

    2%

  • Insurance

    2%

  • Non-Profit Organization Management

    2%

  • Food & Beverages

    2%

  • Hospital & Health Care

    2%

Are employees committed to their organizations?

Engaged people are emotionally committed to their organization. These people stay at their organizations longer and are more productive and effective. Successful organizations have more engaged employees.

73% of US West employees are engaged

This is in the top 38% compared with other regions.


The average eNPS score for organizations in this benchmark is 21 and is in the top 37% compared with other regions.

Understanding the engagement questions

Engagement is defined through these five industry-standard questions from Culture Amp’s engagement survey template.

[Company] motivates me to go beyond what I would in a similar role elsewhere

73%

4% above global average

I am proud to work for [Company]

88%

2% above global average

I rarely think about looking for a job at another company

57%

2% above global average

I would recommend [Company] as a great place to work

83%

1% above global average

I see myself still working at [Company] in two years' time

64%

1% above global average

The highest scoring question for US West had 90% of People agreeing that they understand how their work contributes to [company]'s mission (+0% compared to overall) while they were generally most positive about Work & Life Blend.


People in US West were generally least favourable about Action, and were most negative towards 'When it is clear that someone is not delivering in their role we do something about it' with 19% of people disagreeing (-1% below average).

Which questions matter the most?

Different things are important to different cultures. If you want to make more of your people engaged then you need to know what is important your people. These questions are most important to keeping people engaged in US West organizations.

1

I have confidence in the leaders at [Company]

75% favorable


The factor this relates most closely to is Leadership

Which questions matter the most?

Different things are important to different cultures. If you want to make more of your people engaged then you need to know what is important your people. These questions are most important to keeping people engaged in US West organizations.

1

I have confidence in the leaders at [Company]

75% favorable

Leadership
2

The leaders at [Company] demonstrate that people are important to the company's success

73% favorable

Leadership
3

Day-to-day decisions here demonstrate that quality and improvement are top priorities

68% favorable

Service & Quality Focus
4

[Company] is a great company for me to make a contribution to my development

77% favorable

Learning & Development
5

The leaders at [Company] have communicated a vision that motivates me

71% favorable

Leadership

How long do people stay?

In the short term, 20% of people in this benchmark are thinking of or actually seeking jobs elsewhere (+0% compared to overall) while on a longer time frame, 12% of people see themselves leaving within two years (+0% compared to overall).

The following questions had the biggest impact on whether individuals felt that they were planning to stay at their organization and not actively looking for alternative jobs.

1

I have confidence in the leaders at [Company]

75% favorable

Leadership
2

I believe there are good career opportunities for me at [Company]

67% favorable

Learning & Development
3

Even when something bad happens (e.g., when I get critical feedback from my manager, I have a negative social interaction with a peer, etc.), I don't question whether or not I belong at [Company]

67% favorable

Belonging
Average Glassdoor ratings

We’ve connected the employee feedback data for each company included in the benchmark with ratings from Glassdoor.com, which is one of the world’s largest job and recruiting sites combined with a growing database of company reviews, CEO approval ratings and more.

Overall Rating

3.85 stars (+0.1)

Culture and Values

3.9 stars (+0)

Work Life Balance

3.9 stars (+0.1)

Compensation and Benefits

3.8 stars (+0.2)

Career Opportunities

3.7 stars (+0.2)

Recommend to Friend

72.0% (+1)

CEO Approval

85.0% (+1)

Are staff empowered with results?

Organizations in the US West benchmark on average gave 10% of employees access to reports with their survey results. This is below the overall average of 10% and demonstrates that organizations in this benchmark are more likely to share via offline and traditional formats.

An interesting reference point is that the average proportion of managers in organizations is 12-15%, with some industries higher than others (New Tech was closer to 20%).



  • Global average


    10%

  • US West


    10%



  • How does US West compare?

    Organizations in US West tend to be very similar to the global all industries insights, with no significant departures from the average.

    Insights data provided by Culture Amp. For a complete overview of 2021 Insights (Culture Amp Platform benchmarks) visit the Culture Amp Support Guide.

    What makes Insights special? Gain a deeper understanding of how they work.

    Learn more about Insights with Culture Amp’s benchmarks

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