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Professional Services (North America) 2020

The professional services benchmark is made up of companies that provide vital services in our modern economies. The work is increasingly a combination of experience and even technology - relying often on specialist industry knowledge and expertise.

  • ~4m

    Questions answered
    in last 12 months

  • /
  • ~200

    Organizations

These insights represent ~4m questions answered from ~200 organizations, ranging in size from 10 to 15,800 people, in the last 12 months.

The data meet our criteria as being robust and reliable; unlikely to substantially change over time; and representative of the wider industry. Read more about the methodology.

Data provided by Culture Amp

Industry breakdown

  • Financial Services

    16%

  • Investment Banking

    15%

  • Insurance

    14%

  • Investment Management

    12%

  • Management Consulting

    12%

  • Commercial Real Estate

    8%

  • Accounting

    5%

  • Architecture & Planning

    5%

  • Legal Services

    5%

  • Staffing and Recruiting

    3%

Are employees committed to their organizations?

Engaged people are emotionally committed to their organization. These people stay at their organizations longer and are more productive and effective. Successful organizations have more engaged employees.

73% of Professional Services (North America) employees are engaged

This is in the top 25% compared with the overall average.


The average eNPS score for organizations in this benchmark is 21 and is in the top 29% compared with the overall average.

Understanding the engagement questions

Engagement is defined through these five industry-standard questions from Culture Amp’s engagement survey template.

[Company] motivates me to go beyond what I would in a similar role elsewhere

73%

4% above global average

I see myself still working at [Company] in two years' time

67%

4% above global average

I rarely think about looking for a job at another company

58%

3% above global average

I would recommend [Company] as a great place to work

84%

2% above global average

I am proud to work for [Company]

85%

1% below global average

The highest scoring question for Professional Services North America had 91% of People agreeing that they understand how their work contributes to [company]'s mission (+0% compared to overall) while they were generally most positive about Work & Life Blend.


People in Professional Services North America were generally least favourable about Action, and were most negative towards 'When it is clear that someone is not delivering in their role we do something about it' with 19% of people disagreeing (-1% below average).

Which questions matter the most?

Different things are important to different cultures. If you want to make more of your people engaged then you need to know what is important your people. These questions are most important to keeping people engaged in Professional Services (North America) organizations.

1

[Company] is a great company for me to make a contribution to my development

79% favorable


The factor this relates most closely to is Learning & Development

Which questions matter the most?

Different things are important to different cultures. If you want to make more of your people engaged then you need to know what is important your people. These questions are most important to keeping people engaged in Professional Services (North America) organizations.

1

[Company] is a great company for me to make a contribution to my development

79% favorable

Learning & Development
2

The leaders at [Company] demonstrate that people are important to the company's success

75% favorable

Leadership
3

I have confidence in the leaders at [Company]

78% favorable

Leadership
4

I believe there are good career opportunities for me at [Company]

67% favorable

Learning & Development
5

Day-to-day decisions here demonstrate that quality and improvement are top priorities

68% favorable

Service & Quality Focus

How long do people stay?

In the short term, 18% of people in this benchmark are thinking of or actually seeking jobs elsewhere (-2% compared to overall) while on a longer time frame, 10% of people see themselves leaving within two years (-2% compared to overall).

The following questions had the biggest impact on whether individuals felt that they were planning to stay at their organization and not actively looking for alternative jobs.

1

I believe there are good career opportunities for me at [Company]

67% favorable

Learning & Development
2

The products and services [Company] provides are as good as, or better than, our main competitors

76% favorable

Company Performance
3

I am happy with my current role relative to what was described to me

76% favorable

Alignment & Involvement
Average Glassdoor ratings

We’ve connected the employee feedback data for each company included in the benchmark with ratings from Glassdoor.com, which is one of the world’s largest job and recruiting sites combined with a growing database of company reviews, CEO approval ratings and more.

Overall Rating

3.8 stars (+0)

Culture and Values

3.8 stars (-0.1)

Work Life Balance

3.8 stars (+0)

Compensation and Benefits

3.65 stars (+0)

Career Opportunities

3.6 stars (+0.1)

Recommend to Friend

73.0% (+2)

CEO Approval

86.5% (+2.5)

Are staff empowered with results?

Organizations in the Professional Services (North America) benchmark on average gave 11% of employees access to reports with their survey results. This is higher than average and demonstrates that organizations in this benchmark tend to be more transparent with their survey results to leaders and managers.

An interesting reference point is that the average proportion of managers in organizations is 12-15%, with some industries higher than others (New Tech was closer to 20%).



  • Professional Services (North America)


    11%

  • Global average


    10%



  • How does Professional Services (North America) compare?

    People in Professional Services North America were much more positive than average regarding Action, Feedback & Recognition, and Fairness.


    On the lower side, People in Professional Services North America had much lower favorable scores than average in Diversity.

    Insights data provided by Culture Amp. For a complete overview of 2021 Insights (Culture Amp Platform benchmarks) visit the Culture Amp Support Guide.

    What makes Insights special? Gain a deeper understanding of how they work.

    Learn more about Insights with Culture Amp’s benchmarks

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