The People & Culture Platform | Culture Amp

Professional Services (Female) 2020

The professional services benchmark is made up of companies that provide vital services in our modern economies. The work is increasingly a combination of experience and even technology - relying often on specialist industry knowledge and expertise. This benchmark only includes Women employees. We use woman and man because most of our customers are using binary options.

  • ~4.5m

    Questions answered
    in last 12 months

  • /
  • ~300

    Organizations

These insights represent ~4.5m questions answered from ~300 organizations, ranging in size from 10 to 7,800 people, in the last 12 months.

The data meet our criteria as being robust and reliable; unlikely to substantially change over time; and representative of the wider industry. Read more about the methodology.

Data provided by Culture Amp

Industry breakdown

  • Investment Banking

    15%

  • Insurance

    15%

  • Financial Services

    14%

  • Investment Management

    10%

  • Management Consulting

    9%

  • Commercial Real Estate

    9%

  • Legal Services

    6%

  • Architecture & Planning

    5%

  • Accounting

    5%

  • Staffing and Recruiting

    3%

  • Real Estate

    2%

  • Banking

    2%

Region breakdown

  • North America

    39%

  • Oceania

    29%

  • Europe

    20%

  • Asia

    9%

  • South America

    2%

  • MEA

    1%

Are employees committed to their organizations?

Engaged people are emotionally committed to their organization. These people stay at their organizations longer and are more productive and effective. Successful organizations have more engaged employees.

71% of Professional Services (Female) employees are engaged

This is in the bottom 48% compared with the overall average.


The average eNPS score for organizations in this benchmark is 15 and is in the bottom 36% compared with the overall average.

Understanding the engagement questions

Engagement is defined through these five industry-standard questions from Culture Amp’s engagement survey template.

I see myself still working at [Company] in two years' time

65%

2% above global average

I rarely think about looking for a job at another company

56%

1% above global average

I would recommend [Company] as a great place to work

83%

1% above global average

I am proud to work for [Company]

85%

1% below global average

[Company] motivates me to go beyond what I would in a similar role elsewhere

67%

2% below global average

The highest scoring question for Professional Services had 91% of Women agreeing that they understand how their work contributes to [company]'s mission (+0% compared to overall) while they were generally most positive about Management.


Women in Professional Services were generally least favourable about Action, and were most negative towards 'When it is clear that someone is not delivering in their role we do something about it' with 21% of people disagreeing (+1% above average).

Which questions matter the most?

Different things are important to different cultures. If you want to make more of your people engaged then you need to know what is important your people. These questions are most important to keeping people engaged in Professional Services (Female) organizations.

1

The leaders at [Company] demonstrate that people are important to the company's success

71% favorable


The factor this relates most closely to is Leadership

Which questions matter the most?

Different things are important to different cultures. If you want to make more of your people engaged then you need to know what is important your people. These questions are most important to keeping people engaged in Professional Services (Female) organizations.

1

The leaders at [Company] demonstrate that people are important to the company's success

71% favorable

Leadership
2

I have confidence in the leaders at [Company]

76% favorable

Leadership
3

[Company] effectively directs resources (funding, people and effort) towards company goals

59% favorable

Company Performance
4

Day-to-day decisions here demonstrate that quality and improvement are top priorities

66% favorable

Service & Quality Focus
5

[Company] is a great company for me to make a contribution to my development

74% favorable

Learning & Development

How long do people stay?

In the short term, 20% of people in this benchmark are thinking of or actually seeking jobs elsewhere (+0% compared to overall) while on a longer time frame, 11% of people see themselves leaving within two years (-1% compared to overall).

The following questions had the biggest impact on whether individuals felt that they were planning to stay at their organization and not actively looking for alternative jobs.

1

The leaders at [Company] demonstrate that people are important to the company's success

71% favorable

Leadership
2

I am happy with my current role relative to what was described to me

74% favorable

Alignment & Involvement
3

I have confidence in the leaders at [Company]

76% favorable

Leadership
Average Glassdoor ratings

We’ve connected the employee feedback data for each company included in the benchmark with ratings from Glassdoor.com, which is one of the world’s largest job and recruiting sites combined with a growing database of company reviews, CEO approval ratings and more.

Overall Rating

3.8 stars (+0)

Culture and Values

3.8 stars (-0.1)

Work Life Balance

3.85 stars (+0.1)

Compensation and Benefits

3.6 stars (+0)

Career Opportunities

3.55 stars (+0)

Recommend to Friend

71.5% (+0.5)

CEO Approval

86.0% (+2)

Are staff empowered with results?

Organizations in the Professional Services (Female) benchmark on average gave 11% of employees access to reports with their survey results. This is higher than average and demonstrates that organizations in this benchmark tend to be more transparent with their survey results to leaders and managers.

An interesting reference point is that the average proportion of managers in organizations is 12-15%, with some industries higher than others (New Tech was closer to 20%).



  • Professional Services (Female)


    11%

  • Global average


    10%



  • How does Professional Services (Female) compare?

    Women in Professional Services were much more positive than average regarding Decision Making and Opportunities & Resources.


    On the lower side, Women in Professional Services had much lower favorable scores than average in Voice and Diversity.

    Insights data provided by Culture Amp. For a complete overview of 2021 Insights (Culture Amp Platform benchmarks) visit the Culture Amp Support Guide.

    What makes Insights special? Gain a deeper understanding of how they work.

    Learn more about Insights with Culture Amp’s benchmarks

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