The professional services benchmark is made up of companies that provide vital services in our modern economies. The work is increasingly a combination of experience and even technology - relying often on specialist industry knowledge and expertise. This benchmark only includes Women employees. We use woman and man because most of our customers are using binary options.
~4.5m
Questions answered
in last 12 months
~300
Organizations
These insights represent ~4.5m questions answered from ~300 organizations, ranging in size from 10 to 7,800 people, in the last 12 months.
The data meet our criteria as being robust and reliable; unlikely to substantially change over time; and representative of the wider industry. Read more about the methodology.
Data provided by Culture Amp
Investment Banking
15%
Insurance
15%
Financial Services
14%
Investment Management
10%
Management Consulting
9%
Commercial Real Estate
9%
Legal Services
6%
Architecture & Planning
5%
Accounting
5%
Staffing and Recruiting
3%
Real Estate
2%
Banking
2%
North America
39%
Oceania
29%
Europe
20%
Asia
9%
South America
2%
MEA
1%
Engaged people are emotionally committed to their organization. These people stay at their organizations longer and are more productive and effective. Successful organizations have more engaged employees.
This is in the bottom 48% compared with the overall average.
The average eNPS score for organizations in this benchmark is 15 and is in the bottom 36% compared with the overall average.
Engagement is defined through these five industry-standard questions from Culture Amp’s engagement survey template.
I see myself still working at [Company] in two years' time | 65% 2% above global average |
I rarely think about looking for a job at another company | 56% 1% above global average |
I would recommend [Company] as a great place to work | 83% 1% above global average |
I am proud to work for [Company] | 85% 1% below global average |
[Company] motivates me to go beyond what I would in a similar role elsewhere | 67% 2% below global average |
Women working in Professional Services are more engaged than Marketing & Advertising Female, Public Relations & Communications Female, and Media & Marketing Female. Women working in Professional Services are less engaged than Investment Management Female and Construction Female.
The highest scoring question for Professional Services had 91% of Women agreeing that they understand how their work contributes to [company]'s mission (+0% compared to overall) while they were generally most positive about Management.
Women in Professional Services were generally least favourable about Action, and were most negative towards 'When it is clear that someone is not delivering in their role we do something about it' with 21% of people disagreeing (+1% above average).
Different things are important to different cultures. If you want to make more of your people engaged then you need to know what is important your people. These questions are most important to keeping people engaged in Professional Services (Female) organizations.
The leaders at [Company] demonstrate that people are important to the company's success
The factor this relates most closely to is Leadership
Different things are important to different cultures. If you want to make more of your people engaged then you need to know what is important your people. These questions are most important to keeping people engaged in Professional Services (Female) organizations.
1 The leaders at [Company] demonstrate that people are important to the company's success | 71% favorable Leadership |
2 I have confidence in the leaders at [Company] | 76% favorable Leadership |
3 [Company] effectively directs resources (funding, people and effort) towards company goals | 59% favorable Company Performance |
4 Day-to-day decisions here demonstrate that quality and improvement are top priorities | 66% favorable Service & Quality Focus |
5 [Company] is a great company for me to make a contribution to my development | 74% favorable Learning & Development |
In the short term, 20% of people in this benchmark are thinking of or actually seeking jobs elsewhere (+0% compared to overall) while on a longer time frame, 11% of people see themselves leaving within two years (-1% compared to overall).
The following questions had the biggest impact on whether individuals felt that they were planning to stay at their organization and not actively looking for alternative jobs.
1 The leaders at [Company] demonstrate that people are important to the company's success | 71% favorable Leadership |
2 I am happy with my current role relative to what was described to me | 74% favorable Alignment & Involvement |
3 I have confidence in the leaders at [Company] | 76% favorable Leadership |
We’ve connected the employee feedback data for each company included in the benchmark with ratings from Glassdoor.com, which is one of the world’s largest job and recruiting sites combined with a growing database of company reviews, CEO approval ratings and more.
Overall Rating | 3.8 stars (+0) |
Culture and Values | 3.8 stars (-0.1) |
Work Life Balance | 3.85 stars (+0.1) |
Compensation and Benefits | 3.6 stars (+0) |
Career Opportunities | 3.55 stars (+0) |
Recommend to Friend | 71.5% (+0.5) |
CEO Approval | 86.0% (+2) |
Organizations in the Professional Services (Female) benchmark on average gave 11% of employees access to reports with their survey results. This is higher than average and demonstrates that organizations in this benchmark tend to be more transparent with their survey results to leaders and managers.
An interesting reference point is that the average proportion of managers in organizations is 12-15%, with some industries higher than others (New Tech was closer to 20%).
Professional Services (Female)
11%
Global average
10%
Women in Professional Services were much more positive than average regarding Decision Making and Opportunities & Resources.
On the lower side, Women in Professional Services had much lower favorable scores than average in Voice and Diversity.
Insights data provided by Culture Amp.
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