The professional services benchmark is made up of companies that provide vital services in our modern economies. The work is increasingly a combination of experience and even technology - relying often on specialist industry knowledge and expertise.
~2m
Questions answered
in last 12 months
~90
Organizations
These insights represent ~2m questions answered from ~90 organizations, ranging in size from 10 to 8,900 people, in the last 12 months.
The data meet our criteria as being robust and reliable; unlikely to substantially change over time; and representative of the wider industry. Read more about the methodology.
Data provided by Culture Amp
Financial Services
18%
Insurance
13%
Investment Banking
13%
Management Consulting
13%
Commercial Real Estate
10%
Investment Management
8%
Staffing and Recruiting
6%
Architecture & Planning
5%
Legal Services
3%
Accounting
3%
Real Estate
2%
Human Resources
2%
Engaged people are emotionally committed to their organization. These people stay at their organizations longer and are more productive and effective. Successful organizations have more engaged employees.
This is in the bottom 16% compared with the overall average.
The average eNPS score for organizations in this benchmark is 14 and is in the bottom 30% compared with the overall average.
Engagement is defined through these five industry-standard questions from Culture Amp’s engagement survey template.
I see myself still working at [Company] in two years' time | 62% 1% below global average |
I would recommend [Company] as a great place to work | 80% 2% below global average |
I rarely think about looking for a job at another company | 53% 2% below global average |
I am proud to work for [Company] | 84% 2% below global average |
[Company] motivates me to go beyond what I would in a similar role elsewhere | 65% 4% below global average |
People working in Professional Services Europe are more engaged than Professional Services DACH, Marketing & Advertising Female, Professional Services Western Europe, and Retail United Kingdom. People working in Professional Services Europe are less engaged than Eastern Europe 1000+), New Tech 1000+), Financial Services United States, and New Tech Netherlands.
The highest scoring question for Professional Services Europe had 89% of People agreeing that they know how their work contributes to the goals of [company] (+0% compared to overall) while they were generally most positive about Work & Life Blend.
People in Professional Services Europe were generally least favourable about Action, and were most negative towards 'I have seen positive changes taking place based on recent employee survey results' with 18% of people disagreeing (+4% above average).
Different things are important to different cultures. If you want to make more of your people engaged then you need to know what is important your people. These questions are most important to keeping people engaged in Professional Services (Europe) organizations.
I feel like I belong at [Company]
The factor this relates most closely to is Belonging
Different things are important to different cultures. If you want to make more of your people engaged then you need to know what is important your people. These questions are most important to keeping people engaged in Professional Services (Europe) organizations.
1 I feel like I belong at [Company] | 76% favorable Belonging |
2 I have confidence in the leaders at [Company] | 73% favorable Leadership |
3 Day-to-day decisions here demonstrate that quality and improvement are top priorities | 60% favorable Service & Quality Focus |
4 The leaders at [Company] demonstrate that people are important to the company's success | 68% favorable Leadership |
5 I believe my total compensation (base salary+any bonuses+benefits+equity) is fair, relative to similar roles at other companies | 50% favorable Alignment & Involvement |
In the short term, 21% of people in this benchmark are thinking of or actually seeking jobs elsewhere (+1% compared to overall) while on a longer time frame, 12% of people see themselves leaving within two years (+0% compared to overall).
The following questions had the biggest impact on whether individuals felt that they were planning to stay at their organization and not actively looking for alternative jobs.
1 I feel like I belong at [Company] | 76% favorable Belonging |
2 I have confidence in the leaders at [Company] | 73% favorable Leadership |
3 I am happy with my current role relative to what was described to me | 74% favorable Alignment & Involvement |
We’ve connected the employee feedback data for each company included in the benchmark with ratings from Glassdoor.com, which is one of the world’s largest job and recruiting sites combined with a growing database of company reviews, CEO approval ratings and more.
Overall Rating | 3.8 stars (+0) |
Culture and Values | 3.8 stars (-0.1) |
Work Life Balance | 3.75 stars (+0) |
Compensation and Benefits | 3.6 stars (+0) |
Career Opportunities | 3.55 stars (+0) |
Recommend to Friend | 73.5% (+2.5) |
CEO Approval | 86.0% (+2) |
Organizations in the Professional Services (Europe) benchmark on average gave 9% of employees access to reports with their survey results. This is below the overall average of 10% and demonstrates that organizations in this benchmark are more likely to share via offline and traditional formats.
An interesting reference point is that the average proportion of managers in organizations is 12-15%, with some industries higher than others (New Tech was closer to 20%).
Global average
10%
Professional Services (Europe)
9%
People in Professional Services Europe were much more positive than average regarding Decision Making.
On the lower side, People in Professional Services Europe had much lower favorable scores than average in Fairness, Voice, and Learning & Development.
Insights data provided by Culture Amp.
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