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Professional Services (Europe) 2020

The professional services benchmark is made up of companies that provide vital services in our modern economies. The work is increasingly a combination of experience and even technology - relying often on specialist industry knowledge and expertise.

  • ~2m

    Questions answered
    in last 12 months

  • /
  • ~90

    Organizations

These insights represent ~2m questions answered from ~90 organizations, ranging in size from 10 to 8,900 people, in the last 12 months.

The data meet our criteria as being robust and reliable; unlikely to substantially change over time; and representative of the wider industry. Read more about the methodology.

Data provided by Culture Amp

Industry breakdown

  • Financial Services

    18%

  • Insurance

    13%

  • Investment Banking

    13%

  • Management Consulting

    13%

  • Commercial Real Estate

    10%

  • Investment Management

    8%

  • Staffing and Recruiting

    6%

  • Architecture & Planning

    5%

  • Legal Services

    3%

  • Accounting

    3%

  • Real Estate

    2%

  • Human Resources

    2%

Are employees committed to their organizations?

Engaged people are emotionally committed to their organization. These people stay at their organizations longer and are more productive and effective. Successful organizations have more engaged employees.

69% of Professional Services (Europe) employees are engaged

This is in the bottom 16% compared with the overall average.


The average eNPS score for organizations in this benchmark is 14 and is in the bottom 30% compared with the overall average.

Understanding the engagement questions

Engagement is defined through these five industry-standard questions from Culture Amp’s engagement survey template.

I see myself still working at [Company] in two years' time

62%

1% below global average

I would recommend [Company] as a great place to work

80%

2% below global average

I rarely think about looking for a job at another company

53%

2% below global average

I am proud to work for [Company]

84%

2% below global average

[Company] motivates me to go beyond what I would in a similar role elsewhere

65%

4% below global average

The highest scoring question for Professional Services Europe had 89% of People agreeing that they know how their work contributes to the goals of [company] (+0% compared to overall) while they were generally most positive about Work & Life Blend.


People in Professional Services Europe were generally least favourable about Action, and were most negative towards 'I have seen positive changes taking place based on recent employee survey results' with 18% of people disagreeing (+4% above average).

Which questions matter the most?

Different things are important to different cultures. If you want to make more of your people engaged then you need to know what is important your people. These questions are most important to keeping people engaged in Professional Services (Europe) organizations.

1

I feel like I belong at [Company]

76% favorable


The factor this relates most closely to is Belonging

Which questions matter the most?

Different things are important to different cultures. If you want to make more of your people engaged then you need to know what is important your people. These questions are most important to keeping people engaged in Professional Services (Europe) organizations.

1

I feel like I belong at [Company]

76% favorable

Belonging
2

I have confidence in the leaders at [Company]

73% favorable

Leadership
3

Day-to-day decisions here demonstrate that quality and improvement are top priorities

60% favorable

Service & Quality Focus
4

The leaders at [Company] demonstrate that people are important to the company's success

68% favorable

Leadership
5

I believe my total compensation (base salary+any bonuses+benefits+equity) is fair, relative to similar roles at other companies

50% favorable

Alignment & Involvement

How long do people stay?

In the short term, 21% of people in this benchmark are thinking of or actually seeking jobs elsewhere (+1% compared to overall) while on a longer time frame, 12% of people see themselves leaving within two years (+0% compared to overall).

The following questions had the biggest impact on whether individuals felt that they were planning to stay at their organization and not actively looking for alternative jobs.

1

I feel like I belong at [Company]

76% favorable

Belonging
2

I have confidence in the leaders at [Company]

73% favorable

Leadership
3

I am happy with my current role relative to what was described to me

74% favorable

Alignment & Involvement
Average Glassdoor ratings

We’ve connected the employee feedback data for each company included in the benchmark with ratings from Glassdoor.com, which is one of the world’s largest job and recruiting sites combined with a growing database of company reviews, CEO approval ratings and more.

Overall Rating

3.8 stars (+0)

Culture and Values

3.8 stars (-0.1)

Work Life Balance

3.75 stars (+0)

Compensation and Benefits

3.6 stars (+0)

Career Opportunities

3.55 stars (+0)

Recommend to Friend

73.5% (+2.5)

CEO Approval

86.0% (+2)

Are staff empowered with results?

Organizations in the Professional Services (Europe) benchmark on average gave 9% of employees access to reports with their survey results. This is below the overall average of 10% and demonstrates that organizations in this benchmark are more likely to share via offline and traditional formats.

An interesting reference point is that the average proportion of managers in organizations is 12-15%, with some industries higher than others (New Tech was closer to 20%).



  • Global average


    10%

  • Professional Services (Europe)


    9%



  • How does Professional Services (Europe) compare?

    People in Professional Services Europe were much more positive than average regarding Decision Making.


    On the lower side, People in Professional Services Europe had much lower favorable scores than average in Fairness, Voice, and Learning & Development.

    Insights data provided by Culture Amp. For a complete overview of 2021 Insights (Culture Amp Platform benchmarks) visit the Culture Amp Support Guide.

    What makes Insights special? Gain a deeper understanding of how they work.

    Learn more about Insights with Culture Amp’s benchmarks

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