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Professional Services (0–100) 2020

The professional services benchmark is made up of companies that provide vital services in our modern economies. The work is increasingly a combination of experience and even technology - relying often on specialist industry knowledge and expertise. This benchmark only includes organizations of size 0–100 employees.

  • Emerging

    Benchmark status

We consider this an emerging benchmark: it has enough data available for us to use bootstrapping to create a representative sample. As the sample grows in size, some scores may slightly change. Our research has shown that our bootstrapped scores are consistent with our standard benchmarks. Read more about the methodology.

Data provided by Culture Amp

Industry breakdown

  • Investment Banking

    18%

  • Insurance

    14%

  • Management Consulting

    14%

  • Investment Management

    11%

  • Financial Services

    9%

  • Commercial Real Estate

    8%

  • Legal Services

    8%

  • Staffing and Recruiting

    4%

  • Architecture & Planning

    4%

  • Accounting

    2%

  • Market Research

    2%

  • Venture Capital & Private Equity

    2%

Region breakdown

  • North America

    55%

  • Oceania

    29%

  • Europe

    14%

  • Asia

    2%

Are employees committed to their organizations?

Engaged people are emotionally committed to their organization. These people stay at their organizations longer and are more productive and effective. Successful organizations have more engaged employees.

75% of Professional Services (0–100) employees are engaged

This is in the top 12% compared with the overall average.


The average eNPS score for organizations in this benchmark is 25 and is in the top 15% compared with the overall average.

Understanding the engagement questions

Engagement is defined through these five industry-standard questions from Culture Amp’s engagement survey template.

I would recommend [Company] as a great place to work

87%

5% above global average

[Company] motivates me to go beyond what I would in a similar role elsewhere

74%

5% above global average

I am proud to work for [Company]

90%

4% above global average

I rarely think about looking for a job at another company

58%

3% above global average

I see myself still working at [Company] in two years' time

65%

2% above global average

The highest scoring question for Professional Services 0–100) had 92% of People agreeing that they know how their work contributes to the goals of [company] (+3% compared to overall) while they were generally most positive about Management.


People in Professional Services 0–100) were generally least favourable about Action, and were most negative towards 'My manager, or someone else, has communicated some clear actions based on recent employee survey results' with 20% of people disagreeing (+4% above average).

How long do people stay?

In the short term, 18% of people in this benchmark are thinking of or actually seeking jobs elsewhere (-2% compared to overall) while on a longer time frame, 12% of people see themselves leaving within two years (+0% compared to overall).

The following questions had the biggest impact on whether individuals felt that they were planning to stay at their organization and not actively looking for alternative jobs.

1

I believe there are good career opportunities for me at [Company]

66% favorable

Learning & Development
2

I am happy with my current role relative to what was described to me

78% favorable

Alignment & Involvement
3

I have confidence in the leaders at [Company]

81% favorable

Leadership
Average Glassdoor ratings

We’ve connected the employee feedback data for each company included in the benchmark with ratings from Glassdoor.com, which is one of the world’s largest job and recruiting sites combined with a growing database of company reviews, CEO approval ratings and more.

Overall Rating

4.1 stars (+0.3)

Culture and Values

4.0 stars (+0.1)

Work Life Balance

4.0 stars (+0.2)

Compensation and Benefits

3.8 stars (+0.2)

Career Opportunities

3.8 stars (+0.2)

Recommend to Friend

77.5% (+6.5)

CEO Approval

86.5% (+2.5)

Are staff empowered with results?

Organizations in the Professional Services (0–100) benchmark on average gave 14% of employees access to reports with their survey results. This is higher than average and demonstrates that organizations in this benchmark tend to be more transparent with their survey results to leaders and managers.

An interesting reference point is that the average proportion of managers in organizations is 12-15%, with some industries higher than others (New Tech was closer to 20%).



  • Professional Services (0–100)


    14%

  • Global average


    10%



  • How does Professional Services (0–100) compare?

    People in Professional Services 0–100) were much more positive than average regarding Feedback & Recognition, Fairness, and Collaboration & Communication.


    Insights data provided by Culture Amp. For a complete overview of 2021 Insights (Culture Amp Platform benchmarks) visit the Culture Amp Support Guide.

    What makes Insights special? Gain a deeper understanding of how they work.

    Learn more about Insights with Culture Amp’s benchmarks

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