The professional services benchmark is made up of companies that provide vital services in our modern economies. The work is increasingly a combination of experience and even technology - relying often on specialist industry knowledge and expertise.
~13m
Questions answered
in last 12 months
~350
Organizations
These insights represent ~13m questions answered from ~350 organizations, ranging in size from 30 to 22,800 people, in the last 12 months.
The data meet our criteria as being robust and reliable; unlikely to substantially change over time; and representative of the wider industry. Read more about the methodology.
Data provided by Culture Amp
Investment Banking
17%
Financial Services
15%
Insurance
14%
Investment Management
9%
Management Consulting
9%
Commercial Real Estate
9%
Legal Services
6%
Architecture & Planning
5%
Accounting
4%
Staffing and Recruiting
3%
Real Estate
2%
North America
39%
Europe
26%
Oceania
24%
Asia
9%
South America
1%
MEA
1%
Engaged people are emotionally committed to their organization. These people stay at their organizations longer and are more productive and effective. Successful organizations have more engaged employees.
This is in the top 40% compared with other industries.
The average eNPS score for organizations in this benchmark is 18 and is in the top 37% compared with other industries.
Engagement is defined through these five industry-standard questions from Culture Amp’s engagement survey template.
I see myself still working at [Company] in two years' time | 65% 2% above global average |
I rarely think about looking for a job at another company | 56% 1% above global average |
I would recommend [Company] as a great place to work | 83% 1% above global average |
[Company] motivates me to go beyond what I would in a similar role elsewhere | 69% Same as global average |
I am proud to work for [Company] | 85% 1% below global average |
People working in Professional Services are more engaged than Media Production & Publication, Government, Enterprise, and Marketing & Advertising. People working in Professional Services are less engaged than Investment Management, Computer & Network Security, and Engaging Growth.
The highest scoring question for Professional Services had 92% of People agreeing that they understand how their work contributes to [company]'s mission (+1% compared to overall) while they were generally most positive about Work & Life Blend.
People in Professional Services were generally least favourable about Action, and were most negative towards 'When it is clear that someone is not delivering in their role we do something about it' with 19% of people disagreeing (-1% below average).
Different things are important to different cultures. If you want to make more of your people engaged then you need to know what is important your people. These questions are most important to keeping people engaged in Professional Services organizations.
I have confidence in the leaders at [Company]
The factor this relates most closely to is Leadership
Different things are important to different cultures. If you want to make more of your people engaged then you need to know what is important your people. These questions are most important to keeping people engaged in Professional Services organizations.
1 I have confidence in the leaders at [Company] | 77% favorable Leadership |
2 The leaders at [Company] demonstrate that people are important to the company's success | 72% favorable Leadership |
3 [Company] is a great company for me to make a contribution to my development | 76% favorable Learning & Development |
4 [Company] effectively directs resources (funding, people and effort) towards company goals | 59% favorable Company Performance |
5 I am happy with my current role relative to what was described to me | 76% favorable Alignment & Involvement |
In the short term, 20% of people in this benchmark are thinking of or actually seeking jobs elsewhere (+0% compared to overall) while on a longer time frame, 11% of people see themselves leaving within two years (-1% compared to overall).
The following questions had the biggest impact on whether individuals felt that they were planning to stay at their organization and not actively looking for alternative jobs.
1 I am happy with my current role relative to what was described to me | 76% favorable Alignment & Involvement |
2 I have confidence in the leaders at [Company] | 77% favorable Leadership |
3 I believe there are good career opportunities for me at [Company] | 63% favorable Learning & Development |
We’ve connected the employee feedback data for each company included in the benchmark with ratings from Glassdoor.com, which is one of the world’s largest job and recruiting sites combined with a growing database of company reviews, CEO approval ratings and more.
Overall Rating | 3.8 stars (+0) |
Culture and Values | 3.8 stars (-0.1) |
Work Life Balance | 3.8 stars (+0) |
Compensation and Benefits | 3.5 stars (-0.1) |
Career Opportunities | 3.5 stars (+0) |
Recommend to Friend | 71.0% (+0) |
CEO Approval | 85.0% (+1) |
Organizations in the Professional Services benchmark on average gave 10% of employees access to reports with their survey results. This is below the overall average of 10% and demonstrates that organizations in this benchmark are more likely to share via offline and traditional formats.
An interesting reference point is that the average proportion of managers in organizations is 12-15%, with some industries higher than others (New Tech was closer to 20%).
Global average
10%
Professional Services
10%
People in Professional Services were much more positive than average regarding Fairness, Decision Making, and Opportunities & Resources.
Below are the most common areas that organizations in Professional Services choose to take action on using the Culture Amp platform. Actions varied from changing or iterating on an All Hands meeting, introducing new skip level 1:1s, to introducing an organizational transparency report.
1 At [Company] there is open and honest two-way communication | 65% favorable Collaboration & Communication |
2 I believe there are good career opportunities for me at [Company] | 63% favorable Learning & Development |
3 I receive appropriate recognition for good work at [Company] | 68% favorable Feedback & Recognition |
Insights data provided by Culture Amp.
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