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North America 2020

The North America benchmark represents people who work in North America. It covers all industries and functions. The benchmark includes people who work in North America but their organizations have headquarters in other countries.

  • ~24m

    Questions answered
    in last 12 months

  • /
  • ~1k

    Organizations

These insights represent ~24m questions answered from ~1k organizations with in-region presence, ranging in size from 10 to 28,400 people in the last 12 months.

The data meet our criteria as being robust and reliable; unlikely to substantially change over time; and representative of the wider industry. Read more about the methodology.

Data provided by Culture Amp

Industry breakdown

  • Computer Software

    26%

  • Information Technology and Services

    9%

  • Internet

    5%

  • Non-Profit Organization Management

    3%

  • Financial Services

    3%

  • Hospital & Health Care

    3%

  • Investment Banking

    2%

  • Insurance

    2%

  • Food & Beverages

    2%

  • Pharmaceuticals

    2%

  • Public Relations and Communications

    2%

Are employees committed to their organizations?

Engaged people are emotionally committed to their organization. These people stay at their organizations longer and are more productive and effective. Successful organizations have more engaged employees.

73% of North America employees are engaged

This is in the top 48% compared with other regions.


The average eNPS score for organizations in this benchmark is 22 and is in the top 31% compared with other regions.

Understanding the engagement questions

Engagement is defined through these five industry-standard questions from Culture Amp’s engagement survey template.

[Company] motivates me to go beyond what I would in a similar role elsewhere

72%

3% above global average

I see myself still working at [Company] in two years' time

65%

2% above global average

I rarely think about looking for a job at another company

57%

2% above global average

I am proud to work for [Company]

87%

1% above global average

I would recommend [Company] as a great place to work

83%

1% above global average

The highest scoring question for North America had 91% of People agreeing that they understand how their work contributes to [company]'s mission (+0% compared to overall) while they were generally most positive about Contribution to Broader Purpose.


People in North America were generally least favourable about Action, and were most negative towards 'When it is clear that someone is not delivering in their role we do something about it' with 20% of people disagreeing (+0% above average).

Which questions matter the most?

Different things are important to different cultures. If you want to make more of your people engaged then you need to know what is important your people. These questions are most important to keeping people engaged in North America organizations.

1

I have confidence in the leaders at [Company]

75% favorable


The factor this relates most closely to is Leadership

Which questions matter the most?

Different things are important to different cultures. If you want to make more of your people engaged then you need to know what is important your people. These questions are most important to keeping people engaged in North America organizations.

1

I have confidence in the leaders at [Company]

75% favorable

Leadership
2

I am satisfied with how decisions are made at [Company]

50% favorable

Decision Making
3

The leaders at [Company] demonstrate that people are important to the company's success

72% favorable

Leadership
4

Day-to-day decisions here demonstrate that quality and improvement are top priorities

67% favorable

Service & Quality Focus
5

[Company] is a great company for me to make a contribution to my development

78% favorable

Learning & Development

How long do people stay?

In the short term, 20% of people in this benchmark are thinking of or actually seeking jobs elsewhere (+0% compared to overall) while on a longer time frame, 12% of people see themselves leaving within two years (+0% compared to overall).

The following questions had the biggest impact on whether individuals felt that they were planning to stay at their organization and not actively looking for alternative jobs.

1

I am satisfied with how decisions are made at [Company]

50% favorable

Decision Making
2

I have confidence in the leaders at [Company]

75% favorable

Leadership
3

I believe there are good career opportunities for me at [Company]

66% favorable

Learning & Development
Average Glassdoor ratings

We’ve connected the employee feedback data for each company included in the benchmark with ratings from Glassdoor.com, which is one of the world’s largest job and recruiting sites combined with a growing database of company reviews, CEO approval ratings and more.

Overall Rating

3.8 stars (+0)

Culture and Values

3.9 stars (+0)

Work Life Balance

3.9 stars (+0.1)

Compensation and Benefits

3.7 stars (+0.1)

Career Opportunities

3.6 stars (+0.1)

Recommend to Friend

72.0% (+1)

CEO Approval

85.0% (+1)

Are staff empowered with results?

Organizations in the North America benchmark on average gave 10% of employees access to reports with their survey results. This is below the overall average of 10% and demonstrates that organizations in this benchmark are more likely to share via offline and traditional formats.

An interesting reference point is that the average proportion of managers in organizations is 12-15%, with some industries higher than others (New Tech was closer to 20%).



  • Global average


    10%

  • North America


    10%



  • How does North America compare?

    Organizations in North America tend to be very similar to the global all industries insights, with no significant departures from the average.

    What are organizations focussing on?

    Below are the most common areas that organizations in North America choose to take action on using the Culture Amp platform. Actions varied from changing or iterating on an All Hands meeting, introducing new skip level 1:1s, to introducing an organizational transparency report.

    1

    At [Company] there is open and honest two-way communication

    66% favorable

    Collaboration & Communication
    2

    I believe there are good career opportunities for me at [Company]

    66% favorable

    Learning & Development
    3

    I receive appropriate recognition for good work at [Company]

    69% favorable

    Feedback & Recognition

    Insights data provided by Culture Amp. For a complete overview of 2021 Insights (Culture Amp Platform benchmarks) visit the Culture Amp Support Guide.

    What makes Insights special? Gain a deeper understanding of how they work.

    Learn more about Insights with Culture Amp’s benchmarks

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