The Employee Experience Platform | Culture Amp

Nonprofit (United States) 2020

The non-profit benchmark is representative of the not for profit sector. These organizations tend to be highly mission driven and often in service of disadvantaged groups and indivudals. Employees in this sector tend to work in nonprofit management, public policy, civic service and philanthropy.

  • Emerging

    Benchmark status

We consider this an emerging benchmark: it has enough data available for us to use bootstrapping to create a representative sample. As the sample grows in size, some scores may slightly change. Our research has shown that our bootstrapped scores are consistent with our standard benchmarks. Read more about the methodology.

Data provided by Culture Amp

Industry breakdown

  • Non-Profit Organization Management


  • Nonprofit Organization Management


  • Public Policy


  • Religious Institutions


  • Civic & Social Organization


  • Libraries


Are employees committed to their organizations?

Engaged people are emotionally committed to their organization. These people stay at their organizations longer and are more productive and effective. Successful organizations have more engaged employees.

71% of Nonprofit (United States) employees are engaged

This is in the top 48% compared with the overall average.

The average eNPS score for organizations in this benchmark is 20 and is in the top 33% compared with the overall average.

Understanding the engagement questions

Engagement is defined through these five industry-standard questions from Culture Amp’s engagement survey template.

I am proud to work for [Company]


5% above global average

[Company] motivates me to go beyond what I would in a similar role elsewhere


3% above global average

I would recommend [Company] as a great place to work


Same as global average

I see myself still working at [Company] in two years' time


2% below global average

I rarely think about looking for a job at another company


4% below global average

The highest scoring question for Non Profits United States had 94% of People agreeing that they understand how their work contributes to [company]'s mission (+3% compared to overall) while they were generally most positive about Social Connection.

People in Non Profits United States were generally least favourable about Action, and were most negative towards 'When it is clear that someone is not delivering in their role we do something about it' with 26% of people disagreeing (+6% above average).

How long do people stay?

In the short term, 25% of people in this benchmark are thinking of or actually seeking jobs elsewhere (+5% compared to overall) while on a longer time frame, 14% of people see themselves leaving within two years (+2% compared to overall).

The following questions had the biggest impact on whether individuals felt that they were planning to stay at their organization and not actively looking for alternative jobs.


People from all backgrounds have equal opportunities to succeed at [Company]

70% favorable


The products and services [Company] provides are as good as, or better than, our main competitors

77% favorable

Company Performance

I understand how my work contributes to [Company]'s mission

94% favorable

Contribution to Broader Purpose
Average Glassdoor ratings

We’ve connected the employee feedback data for each company included in the benchmark with ratings from, which is one of the world’s largest job and recruiting sites combined with a growing database of company reviews, CEO approval ratings and more.

Overall Rating

3.6 stars (-0.2)

Culture and Values

3.8 stars (-0.1)

Work Life Balance

3.7 stars (-0.1)

Compensation and Benefits

3.45 stars (-0.1)

Career Opportunities

3.2 stars (-0.3)

Recommend to Friend

68.0% (-3)

CEO Approval

77.0% (-7)

Are staff empowered with results?

Organizations in the Nonprofit (United States) benchmark on average gave 10% of employees access to reports with their survey results. This is below the overall average of 10% and demonstrates that organizations in this benchmark are more likely to share via offline and traditional formats.

An interesting reference point is that the average proportion of managers in organizations is 12-15%, with some industries higher than others (New Tech was closer to 20%).

  • Global average


  • Nonprofit (United States)


  • How does Nonprofit (United States) compare?

    People in Non Profits United States were much more positive than average regarding Decision Making, Opportunities & Resources, and Social Connection.

    On the lower side, People in Non Profits United States had much lower favorable scores than average in Action and Voice.

    Insights data provided by Culture Amp.

    What makes Insights special? Gain a deeper understanding of how they work.

    Learn more about Insights with Culture Amp’s benchmarks

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