The Employee Experience Platform | Culture Amp

Medical Practice 2020

The medical practice benchmark contains organizations that run either single or networks of medical practices that provide a variety of medical services to the community. These organizations typically employee doctors, nurses, practica administrators, medical receptionists as well occasional shared services support staff to support networks of practices.

  • Emerging

    Benchmark status

We consider this an emerging benchmark: it has enough data available for us to use bootstrapping to create a representative sample. As the sample grows in size, some scores may slightly change. Our research has shown that our bootstrapped scores are consistent with our standard benchmarks. Read more about the methodology.

Data provided by Culture Amp

Industry breakdown

  • Medical Practice


Region breakdown

  • North America


  • Oceania


Are employees committed to their organizations?

Engaged people are emotionally committed to their organization. These people stay at their organizations longer and are more productive and effective. Successful organizations have more engaged employees.

74% of Medical Practice employees are engaged

This is in the top 6% compared with other industries.

The average eNPS score for organizations in this benchmark is 24 and is in the top 12% compared with other industries.

Understanding the engagement questions

Engagement is defined through these five industry-standard questions from Culture Amp’s engagement survey template.

[Company] motivates me to go beyond what I would in a similar role elsewhere


4% above global average

I rarely think about looking for a job at another company


4% above global average

I see myself still working at [Company] in two years' time


3% above global average

I am proud to work for [Company]


3% above global average

I would recommend [Company] as a great place to work


3% above global average

The highest scoring question for Medical Practice had 92% of People agreeing that they know how their work contributes to the goals of [company] (+3% compared to overall) while they were generally most positive about Management.

People in Medical Practice were generally least favourable about Collaboration & Communication, and were most negative towards 'I believe my total compensation (base salary+any bonuses+benefits+equity) is fair, relative to similar roles at other companies' with 24% of people disagreeing (+1% above average).

How long do people stay?

In the short term, 19% of people in this benchmark are thinking of or actually seeking jobs elsewhere (-1% compared to overall) while on a longer time frame, 9% of people see themselves leaving within two years (-3% compared to overall).

The following questions had the biggest impact on whether individuals felt that they were planning to stay at their organization and not actively looking for alternative jobs.


I am happy with my current role relative to what was described to me

78% favorable

Alignment & Involvement

[Company] effectively directs resources (funding, people and effort) towards company goals

60% favorable

Company Performance

I know what I need to do to be successful in my role

87% favorable

Alignment & Involvement
Average Glassdoor ratings

We’ve connected the employee feedback data for each company included in the benchmark with ratings from, which is one of the world’s largest job and recruiting sites combined with a growing database of company reviews, CEO approval ratings and more.

Overall Rating

3.5 stars (-0.3)

Culture and Values

3.9 stars (+0)

Work Life Balance

3.7 stars (-0.1)

Compensation and Benefits

3.4 stars (-0.2)

Career Opportunities

3.5 stars (+0)

Recommend to Friend

69.0% (-2)

CEO Approval

87.0% (+3)

Are staff empowered with results?

Organizations in the Medical Practice benchmark on average gave 9% of employees access to reports with their survey results. This is below the overall average of 10% and demonstrates that organizations in this benchmark are more likely to share via offline and traditional formats.

An interesting reference point is that the average proportion of managers in organizations is 12-15%, with some industries higher than others (New Tech was closer to 20%).

  • Global average


  • Medical Practice


  • How does Medical Practice compare?

    People in Medical Practice were much more positive than average regarding Decision Making, Feedback & Recognition, and Service & Quality Focus.

    What are organizations focussing on?

    Below are the most common areas that organizations in Medical Practice choose to take action on using the Culture Amp platform. Actions varied from changing or iterating on an All Hands meeting, introducing new skip level 1:1s, to introducing an organizational transparency report.


    I believe there are good career opportunities for me at [Company]

    61% favorable

    Learning & Development

    I receive appropriate recognition for good work at [Company]

    67% favorable

    Feedback & Recognition

    I am appropriately involved in decisions that affect my work

    66% favorable

    Alignment & Involvement

    Insights data provided by Culture Amp.

    What makes Insights special? Gain a deeper understanding of how they work.

    Learn more about Insights with Culture Amp’s benchmarks

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