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Logistics & Transport 2020

The logistics and yransport benchmark covers organizations that are helping solve the complex challenges of moving freight, goods or people from one location to another. They employee staff working on the ground in warehouses, shipping yards, on the road, and those that provide support from headquarters such as admin, HR, finance, sales and operational roles.

  • ~3m

    Questions answered
    in last 12 months

  • /
  • ~70

    Organizations

These insights represent ~3m questions answered from ~70 organizations, ranging in size from 30 to 17,700 people, in the last 12 months.

The data meet our criteria as being robust and reliable; unlikely to substantially change over time; and representative of the wider industry. Read more about the methodology.

Data provided by Culture Amp

Industry breakdown

  • Wholesale

    59%

  • Transportation/Trucking/Railroad

    32%

  • Logistics and Supply Chain

    5%

  • Import and Export

    3%

Region breakdown

  • North America

    77%

  • Oceania

    10%

  • South America

    5%

  • Asia

    4%

  • Europe

    4%

Are employees committed to their organizations?

Engaged people are emotionally committed to their organization. These people stay at their organizations longer and are more productive and effective. Successful organizations have more engaged employees.

71% of Logistics and Transport employees are engaged

This is in the top 46% compared with other industries.


The average eNPS score for organizations in this benchmark is 17 and is in the top 44% compared with other industries.

Understanding the engagement questions

Engagement is defined through these five industry-standard questions from Culture Amp’s engagement survey template.

I see myself still working at [Company] in two years' time

68%

5% above global average

I rarely think about looking for a job at another company

58%

3% above global average

I would recommend [Company] as a great place to work

81%

1% below global average

I am proud to work for [Company]

83%

3% below global average

[Company] motivates me to go beyond what I would in a similar role elsewhere

66%

3% below global average

The highest scoring question for Logistics & Transport had 88% of People agreeing that they know how their work contributes to the goals of [company] (-1% compared to overall) while they were generally most positive about Management.


People in Logistics & Transport were generally least favourable about Action, and were most negative towards 'I have seen positive changes taking place based on recent employee survey results' with 15% of people disagreeing (+1% above average).

Which questions matter the most?

Different things are important to different cultures. If you want to make more of your people engaged then you need to know what is important your people. These questions are most important to keeping people engaged in Logistics and Transport organizations.

1

Day-to-day decisions here demonstrate that quality and improvement are top priorities

66% favorable


The factor this relates most closely to is Service & Quality Focus

Which questions matter the most?

Different things are important to different cultures. If you want to make more of your people engaged then you need to know what is important your people. These questions are most important to keeping people engaged in Logistics and Transport organizations.

1

Day-to-day decisions here demonstrate that quality and improvement are top priorities

66% favorable

Service & Quality Focus
2

The leaders at [Company] demonstrate that people are important to the company's success

66% favorable

Leadership
3

The leaders at [Company] have communicated a vision that motivates me

67% favorable

Leadership
4

[Company] effectively directs resources (funding, people and effort) towards company goals

60% favorable

Company Performance
5

[Company] is in a position to really succeed over the next three years

77% favorable

Company Performance

How long do people stay?

In the short term, 20% of people in this benchmark are thinking of or actually seeking jobs elsewhere (+0% compared to overall) while on a longer time frame, 9% of people see themselves leaving within two years (-3% compared to overall).

The following questions had the biggest impact on whether individuals felt that they were planning to stay at their organization and not actively looking for alternative jobs.

1

Day-to-day decisions here demonstrate that quality and improvement are top priorities

66% favorable

Service & Quality Focus
2

I believe there are good career opportunities for me at [Company]

63% favorable

Learning & Development
3

I believe that my total compensation is fair, relative to similar roles at [Company]

48% favorable

Fairness
Average Glassdoor ratings

We’ve connected the employee feedback data for each company included in the benchmark with ratings from Glassdoor.com, which is one of the world’s largest job and recruiting sites combined with a growing database of company reviews, CEO approval ratings and more.

Overall Rating

3.6 stars (-0.2)

Culture and Values

3.6 stars (-0.3)

Work Life Balance

3.5 stars (-0.3)

Compensation and Benefits

3.6 stars (+0)

Career Opportunities

3.4 stars (-0.1)

Recommend to Friend

67.0% (-4)

CEO Approval

72.0% (-12)

Are staff empowered with results?

Organizations in the Logistics and Transport benchmark on average gave 6% of employees access to reports with their survey results. This is below the overall average of 10% and demonstrates that organizations in this benchmark are more likely to share via offline and traditional formats.

An interesting reference point is that the average proportion of managers in organizations is 12-15%, with some industries higher than others (New Tech was closer to 20%).



  • Global average


    10%

  • Logistics and Transport


    6%



  • How does Logistics and Transport compare?

    People in Logistics & Transport were much more positive than average regarding Decision Making.


    On the lower side, People in Logistics & Transport had much lower favorable scores than average in Action, Voice, and Fairness.

    What are organizations focussing on?

    Below are the most common areas that organizations in Logistics and Transport choose to take action on using the Culture Amp platform. Actions varied from changing or iterating on an All Hands meeting, introducing new skip level 1:1s, to introducing an organizational transparency report.

    1

    I believe there are good career opportunities for me at [Company]

    63% favorable

    Learning & Development
    2

    At [Company] there is open and honest two-way communication

    56% favorable

    Collaboration & Communication
    3

    The leaders at [Company] have communicated a vision that motivates me

    67% favorable

    Leadership

    Insights data provided by Culture Amp. For a complete overview of 2021 Insights (Culture Amp Platform benchmarks) visit the Culture Amp Support Guide.

    What makes Insights special? Gain a deeper understanding of how they work.

    Learn more about Insights with Culture Amp’s benchmarks

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