The Employee Experience Platform | Culture Amp

Italy 2020

The Italy benchmark represents people who work in Italy. It covers all industries and functions. The benchmark includes people who work in Italy but their organizations have headquarters in other countries.

  • Emerging

    Benchmark status

We consider this an emerging benchmark: it has enough data available for us to use bootstrapping to create a representative sample. As the sample grows in size, some scores may slightly change. Our research has shown that our bootstrapped scores are consistent with our standard benchmarks. Read more about the methodology.

Data provided by Culture Amp

Industry breakdown

  • Computer Software


  • Information Technology and Services


  • Marketing and Advertising


  • Internet


  • Public Relations and Communications


  • Staffing and Recruiting


  • Hospitality


  • Food & Beverages


  • Electrical/Electronic Manufacturing


  • Leisure, Travel & Tourism


  • Health, Wellness and Fitness


  • Recreational Facilities and Services


  • Construction


  • Investment Banking


  • Accounting


  • Wine and Spirits


  • Pharmaceuticals


  • Computer Games


  • Financial Services


  • Hospital & Health Care


  • Non-Profit Organization Management


  • Publishing


Are employees committed to their organizations?

Engaged people are emotionally committed to their organization. These people stay at their organizations longer and are more productive and effective. Successful organizations have more engaged employees.

67% of Italy employees are engaged

This is the lowest scoring group compared with other countries.

The average eNPS score for organizations in this benchmark is 13 and is in the bottom 47% compared with other countries.

Understanding the engagement questions

Engagement is defined through these five industry-standard questions from Culture Amp’s engagement survey template.

I see myself still working at [Company] in two years' time


Same as global average

I rarely think about looking for a job at another company


3% below global average

I would recommend [Company] as a great place to work


3% below global average

I am proud to work for [Company]


6% below global average

[Company] motivates me to go beyond what I would in a similar role elsewhere


10% below global average

The highest scoring question for Italy had 85% of People agreeing that they know how their work contributes to the goals of [company] (-4% compared to overall) while they were generally most positive about Management.

People in Italy were generally least favourable about Feedback & Recognition, and were most negative towards 'I believe my total compensation (base salary+any bonuses+benefits+equity) is fair, relative to similar roles at other companies' with 30% of people disagreeing (+8% above average).

How long do people stay?

In the short term, 21% of people in this benchmark are thinking of or actually seeking jobs elsewhere (+1% compared to overall) while on a longer time frame, 15% of people see themselves leaving within two years (+3% compared to overall).

The following questions had the biggest impact on whether individuals felt that they were planning to stay at their organization and not actively looking for alternative jobs.


[Company] is in a position to really succeed over the next three years

76% favorable

Company Performance

The leaders at [Company] have communicated a vision that motivates me

62% favorable


The information I need to do my job effectively is readily available

66% favorable

Average Glassdoor ratings

We’ve connected the employee feedback data for each company included in the benchmark with ratings from, which is one of the world’s largest job and recruiting sites combined with a growing database of company reviews, CEO approval ratings and more.

Overall Rating

3.55 stars (-0.2)

Culture and Values

3.6 stars (-0.3)

Work Life Balance

3.6 stars (-0.2)

Compensation and Benefits

3.45 stars (-0.1)

Career Opportunities

3.3 stars (-0.2)

Recommend to Friend

72.0% (+1)

CEO Approval

88.0% (+4)

Are staff empowered with results?

Organizations in the Italy benchmark on average gave 9% of employees access to reports with their survey results. This is below the overall average of 10% and demonstrates that organizations in this benchmark are more likely to share via offline and traditional formats.

An interesting reference point is that the average proportion of managers in organizations is 12-15%, with some industries higher than others (New Tech was closer to 20%).

  • Global average


  • Italy


  • How does Italy compare?

    People in Italy were much more positive than average regarding Decision Making and Action.

    On the lower side, People in Italy had much lower favorable scores than average in Feedback & Recognition, Learning & Development, and Innovation.

    What are organizations focussing on?

    Below are the most common areas that organizations in Italy choose to take action on using the Culture Amp platform. Actions varied from changing or iterating on an All Hands meeting, introducing new skip level 1:1s, to introducing an organizational transparency report.


    The leaders at [Company] have communicated a vision that motivates me

    62% favorable


    I believe there are good career opportunities for me at [Company]

    48% favorable

    Learning & Development

    I know what I need to do to be successful in my role

    83% favorable

    Alignment & Involvement

    Insights data provided by Culture Amp.

    What makes Insights special? Gain a deeper understanding of how they work.

    Learn more about Insights with Culture Amp’s benchmarks

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