The People & Culture Platform | Culture Amp

Hospitality (Female) 2020

The hospitality benchmark is made up of companies with large numbers of frontline, hourly service role employees. The benchmark consists of global and nationally based companies. This benchmark only includes Women employees. We use woman and man because most of our customers are using binary options.

  • Emerging

    Benchmark status

We consider this an emerging benchmark: it has enough data available for us to use bootstrapping to create a representative sample. As the sample grows in size, some scores may slightly change. Our research has shown that our bootstrapped scores are consistent with our standard benchmarks. Read more about the methodology.

Data provided by Culture Amp

Industry breakdown

  • Hospitality

    53%

  • Leisure, Travel & Tourism

    36%

  • Events Services

    6%

  • Airlines/Aviation

    6%

Region breakdown

  • North America

    67%

  • Europe

    23%

  • Oceania

    7%

  • Asia

    2%

  • South America

    1%

  • MEA

    1%

Are employees committed to their organizations?

Engaged people are emotionally committed to their organization. These people stay at their organizations longer and are more productive and effective. Successful organizations have more engaged employees.

75% of Hospitality (Female) employees are engaged

This is in the top 10% compared with the overall average.


The average eNPS score for organizations in this benchmark is 26 and is in the top 14% compared with the overall average.

Understanding the engagement questions

Engagement is defined through these five industry-standard questions from Culture Amp’s engagement survey template.

I see myself still working at [Company] in two years' time

69%

6% above global average

I would recommend [Company] as a great place to work

86%

4% above global average

[Company] motivates me to go beyond what I would in a similar role elsewhere

73%

4% above global average

I am proud to work for [Company]

90%

4% above global average

I rarely think about looking for a job at another company

58%

3% above global average

The highest scoring question for Hospitality had 90% of Women agreeing that they know what they need to do to be successful in their role (+5% compared to overall) while they were generally most positive about Management.


Women in Hospitality were generally least favourable about Action, and were most negative towards 'When it is clear that someone is not delivering in their role we do something about it' with 21% of people disagreeing (+1% above average).

How long do people stay?

In the short term, 20% of people in this benchmark are thinking of or actually seeking jobs elsewhere (+0% compared to overall) while on a longer time frame, 12% of people see themselves leaving within two years (+0% compared to overall).

The following questions had the biggest impact on whether individuals felt that they were planning to stay at their organization and not actively looking for alternative jobs.

1

I am included in decisions that affect my work

73% favorable

Decision Making
2

I am appropriately involved in decisions that affect my work

73% favorable

Alignment & Involvement
3

[Company] really allows us to make a positive difference

72% favorable

Social Connection
Average Glassdoor ratings

We’ve connected the employee feedback data for each company included in the benchmark with ratings from Glassdoor.com, which is one of the world’s largest job and recruiting sites combined with a growing database of company reviews, CEO approval ratings and more.

Overall Rating

3.65 stars (-0.1)

Culture and Values

3.75 stars (-0.1)

Work Life Balance

3.45 stars (-0.3)

Compensation and Benefits

3.5 stars (-0.1)

Career Opportunities

3.45 stars (-0.1)

Recommend to Friend

72.0% (+1)

CEO Approval

83.0% (-1)

Are staff empowered with results?

Organizations in the Hospitality (Female) benchmark on average gave 8% of employees access to reports with their survey results. This is below the overall average of 10% and demonstrates that organizations in this benchmark are more likely to share via offline and traditional formats.

An interesting reference point is that the average proportion of managers in organizations is 12-15%, with some industries higher than others (New Tech was closer to 20%).



  • Global average


    10%

  • Hospitality (Female)


    8%



  • How does Hospitality (Female) compare?

    Women in Hospitality were much more positive than average regarding Action, Service & Quality Focus, and Decision Making.


    On the lower side, Women in Hospitality had much lower favorable scores than average in Voice.

    Insights data provided by Culture Amp. For a complete overview of 2021 Insights (Culture Amp Platform benchmarks) visit the Culture Amp Support Guide.

    What makes Insights special? Gain a deeper understanding of how they work.

    Learn more about Insights with Culture Amp’s benchmarks

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