The Employee Experience Platform | Culture Amp

Higher Education 2020

The higher education benchmark contains universities, colleges and other institutions which provide students with knowledge and skills needed for their future. This benchmark contains both teaching and research staff as well as necessary support services needed to keep these often large institutions running effectively.

  • Emerging

    Benchmark status

We consider this an emerging benchmark: it has enough data available for us to use bootstrapping to create a representative sample. As the sample grows in size, some scores may slightly change. Our research has shown that our bootstrapped scores are consistent with our standard benchmarks. Read more about the methodology.

Data provided by Culture Amp

Industry breakdown

  • Higher Education


Region breakdown

  • Oceania


  • Europe


  • North America


  • Asia


Are employees committed to their organizations?

Engaged people are emotionally committed to their organization. These people stay at their organizations longer and are more productive and effective. Successful organizations have more engaged employees.

69% of Higher Education employees are engaged

This is in the bottom 26% compared with other industries.

The average eNPS score for organizations in this benchmark is 14 and is in the bottom 28% compared with other industries.

Understanding the engagement questions

Engagement is defined through these five industry-standard questions from Culture Amp’s engagement survey template.

I would recommend [Company] as a great place to work


1% above global average

I see myself still working at [Company] in two years' time


1% below global average

I am proud to work for [Company]


2% below global average

I rarely think about looking for a job at another company


4% below global average

[Company] motivates me to go beyond what I would in a similar role elsewhere


4% below global average

The highest scoring question for Higher Education had 88% of People agreeing that they know how their work contributes to the goals of [company] (-1% compared to overall) while they were generally most positive about Management.

People in Higher Education were generally least favourable about Service & Quality Focus, and were most negative towards 'I rarely think about looking for a job at another company' with 28% of people disagreeing (+8% above average).

How long do people stay?

In the short term, 28% of people in this benchmark are thinking of or actually seeking jobs elsewhere (+8% compared to overall) while on a longer time frame, 14% of people see themselves leaving within two years (+2% compared to overall).

The following questions had the biggest impact on whether individuals felt that they were planning to stay at their organization and not actively looking for alternative jobs.


[Company] really allows us to make a positive difference

77% favorable

Social Connection

At [Company] there is open and honest two-way communication

52% favorable

Collaboration & Communication

At [Company] there is open and honest two-way communication

52% favorable

Collaboration & Communication
Average Glassdoor ratings

We’ve connected the employee feedback data for each company included in the benchmark with ratings from, which is one of the world’s largest job and recruiting sites combined with a growing database of company reviews, CEO approval ratings and more.

Overall Rating

3.95 stars (+0.2)

Culture and Values

3.95 stars (+0.1)

Work Life Balance

3.8 stars (+0)

Compensation and Benefits

3.4 stars (-0.2)

Career Opportunities

3.4 stars (-0.1)

Recommend to Friend

71.5% (+0.5)

CEO Approval

67.0% (-17)

Are staff empowered with results?

Organizations in the Higher Education benchmark on average gave 6% of employees access to reports with their survey results. This is below the overall average of 10% and demonstrates that organizations in this benchmark are more likely to share via offline and traditional formats.

An interesting reference point is that the average proportion of managers in organizations is 12-15%, with some industries higher than others (New Tech was closer to 20%).

  • Global average


  • Higher Education


  • How does Higher Education compare?

    People in Higher Education were much more positive than average regarding Feedback & Recognition, Decision Making, and Social Connection.

    On the lower side, People in Higher Education had much lower favorable scores than average in Voice, Collaboration & Communication, and Service & Quality Focus.

    What are organizations focussing on?

    Below are the most common areas that organizations in Higher Education choose to take action on using the Culture Amp platform. Actions varied from changing or iterating on an All Hands meeting, introducing new skip level 1:1s, to introducing an organizational transparency report.


    At [Company] there is open and honest two-way communication

    52% favorable

    Collaboration & Communication

    I receive appropriate recognition for good work at [Company]

    61% favorable

    Feedback & Recognition

    I am given opportunities to develop skills relevant to my interests

    68% favorable

    Learning & Development

    Insights data provided by Culture Amp.

    What makes Insights special? Gain a deeper understanding of how they work.

    Learn more about Insights with Culture Amp’s benchmarks

    Build a world-class employee experience today

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