The People & Culture Platform | Culture Amp

Entertainment & Recreation 2020

The entertainment and recreation benchmark covers employees that research and write content, produce entertainment, manage production and distribution, sales, technical roles included in building and maintaining online platforms, gaming and floor staff, and entertainers, artists and instructors themselves.

  • ~2.5m

    Questions answered
    in last 12 months

  • /
  • ~40

    Organizations

These insights represent ~2.5m questions answered from ~40 organizations, ranging in size from 30 to 10,200 people, in the last 12 months.

The data meet our criteria as being robust and reliable; unlikely to substantially change over time; and representative of the wider industry. Read more about the methodology.

Data provided by Culture Amp

Industry breakdown

  • Gambling & Casinos

    34%

  • Entertainment

    26%

  • Museums and Institutions

    16%

  • Recreational Facilities and Services

    13%

  • Fine Art

    8%

  • Performing Arts

    3%

Region breakdown

  • North America

    48%

  • Europe

    27%

  • Oceania

    22%

  • South America

    2%

  • Asia

    1%

  • MEA

    1%

Are employees committed to their organizations?

Engaged people are emotionally committed to their organization. These people stay at their organizations longer and are more productive and effective. Successful organizations have more engaged employees.

71% of Entertainment and Recreation employees are engaged

This is in the bottom 45% compared with other industries.


The average eNPS score for organizations in this benchmark is 18 and is in the top 37% compared with other industries.

Understanding the engagement questions

Engagement is defined through these five industry-standard questions from Culture Amp’s engagement survey template.

I would recommend [Company] as a great place to work

84%

2% above global average

I see myself still working at [Company] in two years' time

64%

1% above global average

I rarely think about looking for a job at another company

54%

1% below global average

I am proud to work for [Company]

85%

1% below global average

[Company] motivates me to go beyond what I would in a similar role elsewhere

67%

2% below global average

The highest scoring question for Entertainment & Recreation had 87% of People agreeing that they know how their work contributes to the goals of [company] (-2% compared to overall) while they were generally most positive about Work & Life Blend.


People in Entertainment & Recreation were generally least favourable about Action, and were most negative towards 'I have seen positive changes taking place based on recent employee survey results' with 17% of people disagreeing (+3% above average).

Which questions matter the most?

Different things are important to different cultures. If you want to make more of your people engaged then you need to know what is important your people. These questions are most important to keeping people engaged in Entertainment and Recreation organizations.

1

[Company] is a great company for me to make a contribution to my development

70% favorable


The factor this relates most closely to is Learning & Development

Which questions matter the most?

Different things are important to different cultures. If you want to make more of your people engaged then you need to know what is important your people. These questions are most important to keeping people engaged in Entertainment and Recreation organizations.

1

[Company] is a great company for me to make a contribution to my development

70% favorable

Learning & Development
2

Day-to-day decisions here demonstrate that quality and improvement are top priorities

61% favorable

Service & Quality Focus
3

At [Company] we act on promising new or innovative ideas

62% favorable

Innovation
4

My manager (or someone in management) has shown a genuine interest in my career aspirations

64% favorable

Learning & Development
5

We acknowledge people who deliver outstanding service here

73% favorable

Service & Quality Focus

How long do people stay?

In the short term, 21% of people in this benchmark are thinking of or actually seeking jobs elsewhere (+1% compared to overall) while on a longer time frame, 12% of people see themselves leaving within two years (+0% compared to overall).

The following questions had the biggest impact on whether individuals felt that they were planning to stay at their organization and not actively looking for alternative jobs.

1

I believe there are good career opportunities for me at [Company]

59% favorable

Learning & Development
2

Day-to-day decisions here demonstrate that quality and improvement are top priorities

61% favorable

Service & Quality Focus
3

My manager (or someone in management) has shown a genuine interest in my career aspirations

64% favorable

Learning & Development
Average Glassdoor ratings

We’ve connected the employee feedback data for each company included in the benchmark with ratings from Glassdoor.com, which is one of the world’s largest job and recruiting sites combined with a growing database of company reviews, CEO approval ratings and more.

Overall Rating

3.2 stars (-0.6)

Culture and Values

3.6 stars (-0.3)

Work Life Balance

3.4 stars (-0.4)

Compensation and Benefits

3.4 stars (-0.2)

Career Opportunities

3.3 stars (-0.2)

Recommend to Friend

63.0% (-8)

CEO Approval

70.0% (-14)

Are staff empowered with results?

Organizations in the Entertainment and Recreation benchmark on average gave 8% of employees access to reports with their survey results. This is below the overall average of 10% and demonstrates that organizations in this benchmark are more likely to share via offline and traditional formats.

An interesting reference point is that the average proportion of managers in organizations is 12-15%, with some industries higher than others (New Tech was closer to 20%).



  • Global average


    10%

  • Entertainment and Recreation


    8%



  • How does Entertainment and Recreation compare?

    People in Entertainment & Recreation were much more positive than average regarding Decision Making.


    On the lower side, People in Entertainment & Recreation had much lower favorable scores than average in Action, Fairness, and Voice.

    What are organizations focussing on?

    Below are the most common areas that organizations in Entertainment and Recreation choose to take action on using the Culture Amp platform. Actions varied from changing or iterating on an All Hands meeting, introducing new skip level 1:1s, to introducing an organizational transparency report.

    1

    At [Company] there is open and honest two-way communication

    61% favorable

    Collaboration & Communication
    2

    I believe there are good career opportunities for me at [Company]

    59% favorable

    Learning & Development
    3

    I receive appropriate recognition for good work at [Company]

    67% favorable

    Feedback & Recognition

    Insights data provided by Culture Amp. For a complete overview of 2021 Insights (Culture Amp Platform benchmarks) visit the Culture Amp Support Guide.

    What makes Insights special? Gain a deeper understanding of how they work.

    Learn more about Insights with Culture Amp’s benchmarks

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