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Contractor 2020

The contractor benchmark includes responses from only people who have this specific contract.

  • ~0.8m

    Questions answered
    in last 12 months

  • /
  • ~150

    Organizations

These insights represent ~0.8m questions answered from ~150 organizations, ranging in size from 10 to 3,000 people, in the last 12 months.

The data meet our criteria as being robust and reliable; unlikely to substantially change over time; and representative of the wider industry. Read more about the methodology.

Data provided by Culture Amp

Industry breakdown

  • Computer Software

    14%

  • Information Technology and Services

    8%

  • Financial Services

    6%

  • Non-Profit Organization Management

    5%

  • Internet

    5%

  • Higher Education

    3%

  • Accounting

    3%

  • Investment Banking

    3%

  • Utilities

    3%

  • Retail

    3%

  • Food & Beverages

    3%

  • Insurance

    3%

  • Sports

    3%

  • Telecommunications

    2%

  • Hospital & Health Care

    2%

  • Architecture & Planning

    2%

Region breakdown

  • Oceania

    34%

  • Europe

    26%

  • North America

    15%

  • Asia

    14%

  • MEA

    11%

Are employees committed to their organizations?

Engaged people are emotionally committed to their organization. These people stay at their organizations longer and are more productive and effective. Successful organizations have more engaged employees.

71% of Contractor employees are engaged

This is in the bottom 44% compared with the overall average.


The average eNPS score for people in this group is 23 and is in the top 21% compared with the overall average.

Understanding the engagement questions

Engagement is defined through these five industry-standard questions from Culture Amp’s engagement survey template.

I am proud to work for [Company]

89%

3% above global average

I would recommend [Company] as a great place to work

84%

2% above global average

[Company] motivates me to go beyond what I would in a similar role elsewhere

69%

Same as global average

I see myself still working at [Company] in two years' time

62%

1% below global average

I rarely think about looking for a job at another company

50%

5% below global average

The highest scoring question for Contractor had 89% of People agreeing that they are proud to work for [company] (+3% compared to overall) while they were generally most positive about Work & Life Blend.


People in Contractor were generally least favourable about Service & Quality Focus, and were most negative towards 'I have seen positive changes taking place based on recent employee survey results' with 11% of people disagreeing (-3% below average).

Which questions matter the most?

Different things are important to different cultures. If you want to make more of your people engaged then you need to know what is important your people. These questions are most important to keeping people engaged in Contractor organizations.

1

The leaders at [Company] have communicated a vision that motivates me

66% favorable


The factor this relates most closely to is Leadership

Which questions matter the most?

Different things are important to different cultures. If you want to make more of your people engaged then you need to know what is important your people. These questions are most important to keeping people engaged in Contractor organizations.

1

The leaders at [Company] have communicated a vision that motivates me

66% favorable

Leadership
2

Day-to-day decisions here demonstrate that quality and improvement are top priorities

66% favorable

Service & Quality Focus
3

I believe there are good career opportunities for me at [Company]

62% favorable

Learning & Development
4

[Company] really allows us to make a positive difference

70% favorable

Social Connection
5

[Company] is a great company for me to make a contribution to my development

75% favorable

Learning & Development

How long do people stay?

In the short term, 23% of people in this benchmark are thinking of or actually seeking jobs elsewhere (+3% compared to overall) while on a longer time frame, 13% of people see themselves leaving within two years (+1% compared to overall).

The following questions had the biggest impact on whether individuals felt that they were planning to stay at their organization and not actively looking for alternative jobs.

1

I believe there are good career opportunities for me at [Company]

62% favorable

Learning & Development
2

Day-to-day decisions here demonstrate that quality and improvement are top priorities

66% favorable

Service & Quality Focus
3

The leaders at [Company] have communicated a vision that motivates me

66% favorable

Leadership
Average Glassdoor ratings

We’ve connected the employee feedback data for each company included in the benchmark with ratings from Glassdoor.com, which is one of the world’s largest job and recruiting sites combined with a growing database of company reviews, CEO approval ratings and more.

Overall Rating

3.6 stars (-0.2)

Culture and Values

3.7 stars (-0.2)

Work Life Balance

3.7 stars (-0.1)

Compensation and Benefits

3.4 stars (-0.2)

Career Opportunities

3.3 stars (-0.2)

Recommend to Friend

68.0% (-3)

CEO Approval

83.0% (-1)

Are staff empowered with results?

Organizations in the Contractor benchmark on average gave 9% of employees access to reports with their survey results. This is below the overall average of 10% and demonstrates that organizations in this benchmark are more likely to share via offline and traditional formats.

An interesting reference point is that the average proportion of managers in organizations is 12-15%, with some industries higher than others (New Tech was closer to 20%).



  • Global average


    10%

  • Contractor


    9%



  • How does Contractor compare?

    People in Contractor were much more positive than average regarding Decision Making, Collaboration & Communication, and Teamwork & Ownership.


    On the lower side, People in Contractor had much lower favorable scores than average in Action.

    Insights data provided by Culture Amp. For a complete overview of 2021 Insights (Culture Amp Platform benchmarks) visit the Culture Amp Support Guide.

    What makes Insights special? Gain a deeper understanding of how they work.

    Learn more about Insights with Culture Amp’s benchmarks

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