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Contract Casual 2020

The casual benchmark includes responses from only people who have this specific contract.

  • ~3.5m

    Questions answered
    in last 12 months

  • /
  • ~150

    Organizations

These insights represent ~3.5m questions answered from ~150 organizations, ranging in size from 10 to 35,400 people, in the last 12 months.

The data meet our criteria as being robust and reliable; unlikely to substantially change over time; and representative of the wider industry. Read more about the methodology.

Data provided by Culture Amp

Industry breakdown

  • Hospital & Health Care

    7%

  • Information Technology and Services

    7%

  • Non-Profit Organization Management

    7%

  • Food & Beverages

    5%

  • Computer Software

    5%

  • Construction

    4%

  • Health, Wellness and Fitness

    4%

  • Nonprofit Organization Management

    4%

  • Retail

    4%

  • Architecture & Planning

    3%

  • Internet

    3%

  • Sports

    3%

  • Museums and Institutions

    3%

  • Higher Education

    2%

  • Financial Services

    2%

  • Hospitality

    2%

  • Legal Services

    2%

Region breakdown

  • Oceania

    90%

  • North America

    7%

  • MEA

    2%

  • Europe

    1%

Are employees committed to their organizations?

Engaged people are emotionally committed to their organization. These people stay at their organizations longer and are more productive and effective. Successful organizations have more engaged employees.

72% of Contract Casual employees are engaged

This is in the top 41% compared with the overall average.


The average eNPS score for people in this group is 30 and is in the top 10% compared with the overall average.

Understanding the engagement questions

Engagement is defined through these five industry-standard questions from Culture Amp’s engagement survey template.

I would recommend [Company] as a great place to work

87%

5% above global average

I am proud to work for [Company]

90%

4% above global average

I rarely think about looking for a job at another company

56%

1% above global average

[Company] motivates me to go beyond what I would in a similar role elsewhere

69%

Same as global average

I see myself still working at [Company] in two years' time

60%

3% below global average

The highest scoring question for Contract Casual had 91% of People agreeing that they know what they need to do to be successful in their role (+6% compared to overall) while they were generally most positive about Work & Life Blend.


People in Contract Casual were generally least favourable about Action, and were most negative towards 'I have seen positive changes taking place based on recent employee survey results' with 12% of people disagreeing (-2% below average).

Which questions matter the most?

Different things are important to different cultures. If you want to make more of your people engaged then you need to know what is important your people. These questions are most important to keeping people engaged in Contract Casual organizations.

1

I have confidence in the leaders at [Company]

76% favorable


The factor this relates most closely to is Leadership

Which questions matter the most?

Different things are important to different cultures. If you want to make more of your people engaged then you need to know what is important your people. These questions are most important to keeping people engaged in Contract Casual organizations.

1

I have confidence in the leaders at [Company]

76% favorable

Leadership
2

We acknowledge people who deliver outstanding service here

72% favorable

Service & Quality Focus
3

The leaders at [Company] have communicated a vision that motivates me

64% favorable

Leadership
4

Workloads are divided fairly among people where I work

64% favorable

Teamwork & Ownership
5

[Company] is a great company for me to make a contribution to my development

74% favorable

Learning & Development

How long do people stay?

In the short term, 20% of people in this benchmark are thinking of or actually seeking jobs elsewhere (+0% compared to overall) while on a longer time frame, 14% of people see themselves leaving within two years (+2% compared to overall).

The following questions had the biggest impact on whether individuals felt that they were planning to stay at their organization and not actively looking for alternative jobs.

1

I am happy with my current role relative to what was described to me

81% favorable

Alignment & Involvement
2

[Company]'s commitment to social responsibility (e.g. community support, sustainability, etc.) is genuine

72% favorable

Social Connection
3

I believe there are good career opportunities for me at [Company]

64% favorable

Learning & Development
Average Glassdoor ratings

We’ve connected the employee feedback data for each company included in the benchmark with ratings from Glassdoor.com, which is one of the world’s largest job and recruiting sites combined with a growing database of company reviews, CEO approval ratings and more.

Overall Rating

3.4 stars (-0.4)

Culture and Values

3.4 stars (-0.5)

Work Life Balance

3.4 stars (-0.4)

Compensation and Benefits

3.3 stars (-0.3)

Career Opportunities

3.2 stars (-0.3)

Recommend to Friend

63.0% (-8)

CEO Approval

81.0% (-3)

Are staff empowered with results?

Organizations in the Contract Casual benchmark on average gave 6% of employees access to reports with their survey results. This is below the overall average of 10% and demonstrates that organizations in this benchmark are more likely to share via offline and traditional formats.

An interesting reference point is that the average proportion of managers in organizations is 12-15%, with some industries higher than others (New Tech was closer to 20%).



  • Global average


    10%

  • Contract Casual


    6%



  • How does Contract Casual compare?

    People in Contract Casual were much more positive than average regarding Feedback & Recognition, Fairness, and Decision Making.


    On the lower side, People in Contract Casual had much lower favorable scores than average in Action.

    Insights data provided by Culture Amp. For a complete overview of 2021 Insights (Culture Amp Platform benchmarks) visit the Culture Amp Support Guide.

    What makes Insights special? Gain a deeper understanding of how they work.

    Learn more about Insights with Culture Amp’s benchmarks

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