The People & Culture Platform | Culture Amp

All Industries (Global) 2020

The Global Employee Engagement benchmark includes data from all companies using the Culture Amp platform that sought employee engagement related feedback from employees in 2019. This is a highly robust and reliable benchmark providing a useful representation of employee experience across industries, geographies and functions.

  • ~73m

    Questions answered
    in last 12 months

  • /
  • ~2k

    Organizations

These insights represent ~73m questions answered from ~2k organizations, ranging in size from 30 to 114,100 people, in the last 12 months.

The data meet our criteria as being robust and reliable; unlikely to substantially change over time; and representative of the wider industry. Read more about the methodology.

Data provided by Culture Amp

Industry breakdown

  • Computer Software

    21%

  • Information Technology and Services

    9%

  • Internet

    5%

  • Non-Profit Organization Management

    4%

  • Investment Banking

    3%

  • Financial Services

    3%

  • Insurance

    2%

  • Hospital & Health Care

    2%

  • Wholesale

    2%

  • Food & Beverages

    2%

Region breakdown

  • North America

    44%

  • Oceania

    28%

  • Europe

    18%

  • Asia

    7%

  • MEA

    2%

  • South America

    1%

Are employees committed to their organizations?

Engaged people are emotionally committed to their organization. These people stay at their organizations longer and are more productive and effective. Successful organizations have more engaged employees.

71% of All Industries (Global) employees are engaged

This is in the bottom 47% compared with other industries.


The average eNPS score for organizations in this benchmark is 19 and is in the top 32% compared with other industries.

Understanding the engagement questions

Engagement is defined through these five industry-standard questions from Culture Amp’s engagement survey template.

I am proud to work for [Company]

86%

Same as global average

I see myself still working at [Company] in two years' time

63%

Same as global average

I rarely think about looking for a job at another company

55%

Same as global average

[Company] motivates me to go beyond what I would in a similar role elsewhere

69%

Same as global average

I would recommend [Company] as a great place to work

82%

Same as global average

The highest scoring question for All Industries (Global) had 91% of People agreeing that they understand how their work contributes to [company]'s mission (+0% compared to overall) while they were generally most positive about Contribution to Broader Purpose.


People in All Industries (Global) were generally least favourable about Action, and were most negative towards 'When it is clear that someone is not delivering in their role we do something about it' with 20% of people disagreeing (+0% above average).

Which questions matter the most?

Different things are important to different cultures. If you want to make more of your people engaged then you need to know what is important your people. These questions are most important to keeping people engaged in All Industries (Global) organizations.

1

I am satisfied with how decisions are made at [Company]

50% favorable


The factor this relates most closely to is Decision Making

Which questions matter the most?

Different things are important to different cultures. If you want to make more of your people engaged then you need to know what is important your people. These questions are most important to keeping people engaged in All Industries (Global) organizations.

1

I am satisfied with how decisions are made at [Company]

50% favorable

Decision Making
2

I have confidence in the leaders at [Company]

73% favorable

Leadership
3

The leaders at [Company] demonstrate that people are important to the company's success

70% favorable

Leadership
4

[Company] is a great company for me to make a contribution to my development

75% favorable

Learning & Development
5

Day-to-day decisions here demonstrate that quality and improvement are top priorities

65% favorable

Service & Quality Focus

How long do people stay?

In the short term, 20% of people in this benchmark are thinking of or actually seeking jobs elsewhere (+0% compared to overall) while on a longer time frame, 12% of people see themselves leaving within two years (+0% compared to overall).

The following questions had the biggest impact on whether individuals felt that they were planning to stay at their organization and not actively looking for alternative jobs.

1

I am satisfied with how decisions are made at [Company]

50% favorable

Decision Making
2

I have confidence in the leaders at [Company]

73% favorable

Leadership
3

I am happy with my current role relative to what was described to me

76% favorable

Alignment & Involvement
Average Glassdoor ratings

We’ve connected the employee feedback data for each company included in the benchmark with ratings from Glassdoor.com, which is one of the world’s largest job and recruiting sites combined with a growing database of company reviews, CEO approval ratings and more.

Overall Rating

3.8 stars (+0)

Culture and Values

3.9 stars (+0)

Work Life Balance

3.8 stars (+0)

Compensation and Benefits

3.6 stars (+0)

Career Opportunities

3.55 stars (+0)

Recommend to Friend

71.0% (+0)

CEO Approval

84.0% (+0)

Are staff empowered with results?

Organizations in the All Industries (Global) benchmark on average gave 10% of employees access to reports with their survey results. This is below the overall average of 10% and demonstrates that organizations in this benchmark are more likely to share via offline and traditional formats.

An interesting reference point is that the average proportion of managers in organizations is 12-15%, with some industries higher than others (New Tech was closer to 20%).



  • Global average


    10%

  • All Industries (Global)


    10%



  • How does All Industries (Global) compare?

    Organizations in All Industries (Global) tend to be very similar to the global all industries insights, with no significant departures from the average.

    What are organizations focussing on?

    Below are the most common areas that organizations in All Industries (Global) choose to take action on using the Culture Amp platform. Actions varied from changing or iterating on an All Hands meeting, introducing new skip level 1:1s, to introducing an organizational transparency report.

    1

    I believe there are good career opportunities for me at [Company]

    62% favorable

    Learning & Development
    2

    At [Company] there is open and honest two-way communication

    64% favorable

    Collaboration & Communication
    3

    The leaders at [Company] have communicated a vision that motivates me

    67% favorable

    Leadership

    Insights data provided by Culture Amp. For a complete overview of 2021 Insights (Culture Amp Platform benchmarks) visit the Culture Amp Support Guide.

    What makes Insights special? Gain a deeper understanding of how they work.

    Learn more about Insights with Culture Amp’s benchmarks

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