The Employee Experience Platform | Culture Amp

Accounting 2020

The accounting benchmark includes professional services firms that provide advisory, assurance and tax services to corporate and personal clients around the world. These firms often have graduate programs and consulting arms.

  • Emerging

    Benchmark status

We consider this an emerging benchmark: it has enough data available for us to use bootstrapping to create a representative sample. As the sample grows in size, some scores may slightly change. Our research has shown that our bootstrapped scores are consistent with our standard benchmarks. Read more about the methodology.

Data provided by Culture Amp

Industry breakdown

  • Accounting


Region breakdown

  • Oceania


  • North America


  • Asia


  • Europe


  • South America


  • MEA


Are employees committed to their organizations?

Engaged people are emotionally committed to their organization. These people stay at their organizations longer and are more productive and effective. Successful organizations have more engaged employees.

69% of Accounting employees are engaged

This is in the bottom 23% compared with other industries.

The average eNPS score for organizations in this benchmark is 15 and is in the bottom 37% compared with other industries.

Understanding the engagement questions

Engagement is defined through these five industry-standard questions from Culture Amp’s engagement survey template.

I would recommend [Company] as a great place to work


1% above global average

I see myself still working at [Company] in two years' time


Same as global average

I am proud to work for [Company]


2% below global average

I rarely think about looking for a job at another company


4% below global average

[Company] motivates me to go beyond what I would in a similar role elsewhere


6% below global average

The highest scoring question for Accounting had 86% of People agreeing that we have enough autonomy to perform our jobs effectively (+3% compared to overall) while they were generally most positive about Enablement.

People in Accounting were generally least favourable about Service & Quality Focus, and were most negative towards 'When it is clear that someone is not delivering in their role we do something about it' with 25% of people disagreeing (+5% above average).

How long do people stay?

In the short term, 23% of people in this benchmark are thinking of or actually seeking jobs elsewhere (+3% compared to overall) while on a longer time frame, 14% of people see themselves leaving within two years (+2% compared to overall).

The following questions had the biggest impact on whether individuals felt that they were planning to stay at their organization and not actively looking for alternative jobs.


The information I need to do my job effectively is readily available

76% favorable


The products and services [Company] provides are as good as, or better than, our main competitors

72% favorable

Company Performance

I receive appropriate recognition for good work at [Company]

61% favorable

Feedback & Recognition
Average Glassdoor ratings

We’ve connected the employee feedback data for each company included in the benchmark with ratings from, which is one of the world’s largest job and recruiting sites combined with a growing database of company reviews, CEO approval ratings and more.

Overall Rating

3.75 stars (+0)

Culture and Values

3.9 stars (+0)

Work Life Balance

4.0 stars (+0.2)

Compensation and Benefits

3.4 stars (-0.2)

Career Opportunities

3.9 stars (+0.4)

Recommend to Friend

77.5% (+6.5)

CEO Approval

93.0% (+9)

Are staff empowered with results?

Organizations in the Accounting benchmark on average gave 10% of employees access to reports with their survey results. This is below the overall average of 10% and demonstrates that organizations in this benchmark are more likely to share via offline and traditional formats.

An interesting reference point is that the average proportion of managers in organizations is 12-15%, with some industries higher than others (New Tech was closer to 20%).

  • Global average


  • Accounting


  • How does Accounting compare?

    People in Accounting were much more positive than average regarding Action, Decision Making, and Enablement.

    On the lower side, People in Accounting had much lower favorable scores than average in Feedback & Recognition, Fairness, and Voice.

    What are organizations focussing on?

    Below are the most common areas that organizations in Accounting choose to take action on using the Culture Amp platform. Actions varied from changing or iterating on an All Hands meeting, introducing new skip level 1:1s, to introducing an organizational transparency report.


    I receive appropriate recognition for good work at [Company]

    61% favorable

    Feedback & Recognition

    The leaders at [Company] have communicated a vision that motivates me

    57% favorable


    Day-to-day decisions here demonstrate that quality and improvement are top priorities

    61% favorable

    Service & Quality Focus

    Insights data provided by Culture Amp.

    What makes Insights special? Gain a deeper understanding of how they work.

    Learn more about Insights with Culture Amp’s benchmarks

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