The Employee Experience Platform | Culture Amp

Professional Services (Western Europe) 2021

The professional services benchmark is made up of companies that provide vital services in our modern economies. The work is increasingly a combination of experience and even technology - relying often on specialist industry knowledge and expertise.

  • Emerging

    Benchmark status

We consider this an emerging benchmark: it has enough data available for us to use bootstrapping to create a representative sample. As the sample grows in size, some scores may slightly change. Our research has shown that our bootstrapped scores are consistent with our standard benchmarks. Read more about the methodology.

Data provided by ] Culture Amp

Industry breakdown

  • Financial Services

    48%

  • Management Consulting

    9%

  • Human Resources

    7%

  • Staffing and Recruiting

    5%

  • Investment Management

    5%

  • Venture Capital & Private Equity

    3%

  • Information Services

    3%

  • Market Research

    3%

  • Investment Banking

    3%

  • Insurance

    3%

Are employees committed to their organizations?

Engaged people are emotionally committed to their organization. These people stay at their organizations longer and are more productive and effective. Successful organizations have more engaged employees.

68% of Professional Services (Western Europe) employees are engaged

This is in the bottom 11% compared with the overall average.


The average eNPS score for organizations in this benchmark is 15 and is in the bottom 14% compared with the overall average.

Understanding the engagement questions

Engagement is defined through these five industry-standard questions from Culture Amp’s engagement survey template.

I rarely think about looking for a job at another company

57%

2% below global average

I see myself still working at [Company] in two years' time

61%

6% below global average

[Company] motivates me to go beyond what I would in a similar role elsewhere

65%

6% below global average

I would recommend [Company] as a great place to work

78%

6% below global average

I am proud to work for [Company]

79%

8% below global average

The highest scoring question for Professional Services Western Europe had 88% of people agreeing that they know how their work contributes to the goals of [company] (-4% compared to overall) while they were generally most positive about Teamwork & Ownership.


People in Professional Services Western Europe were generally least favourable about Action, and were most negative towards 'I have seen positive changes taking place based on recent employee survey results' with 14% of people disagreeing (+2% above average).

How long do people stay?

In the short term, 19% of people in this benchmark are thinking of or actually seeking jobs elsewhere (+1% compared to overall) while on a longer time frame, 13% of people see themselves leaving within two years (+3% compared to overall).

The following questions had the biggest impact on whether individuals felt that they were planning to stay at their organization and not actively looking for alternative jobs.

Average Glassdoor ratings

We’ve connected the employee feedback data for each company included in the benchmark with ratings from Glassdoor.com, which is one of the world’s largest job and recruiting sites combined with a growing database of company reviews, CEO approval ratings and more.

Overall Rating

3.8 stars (+0)

Culture and Values

3.7 stars (-0.2)

Work Life Balance

3.5 stars (-0.3)

Compensation and Benefits

3.5 stars (-0.1)

Career Opportunities

3.5 stars (+0)

Recommend to Friend

70.0% (-1)

CEO Approval

91.0% (+7)

How does Professional Services (Western Europe) compare?

Organizations in Professional Services Western Europe tend to be very similar to the global all industries insights, with no significant departures from the average.

Insights data provided by Culture Amp.

What makes Insights special? Gain a deeper understanding of how they work.

Learn more about Insights with Culture Amp’s benchmarks

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