The professional services benchmark is made up of companies that provide vital services in our modern economies. The work is increasingly a combination of experience and even technology - relying often on specialist industry knowledge and expertise. This benchmark only includes organizations of size - 200 employees.
~0.9m
Questions answered
in last 12 months
~90
Organizations
These insights represent ~0.9m questions answered from ~90 organizations, ranging in size from 60 to 300 people, in the last 12 months.
The data meet our criteria as being robust and reliable; unlikely to substantially change over time; and representative of the wider industry. Read more about the methodology.
Data provided by ] Culture Amp
Financial Services
31%
Real Estate
12%
Management Consulting
9%
Insurance
7%
Venture Capital & Private Equity
4%
Banking
4%
Architecture & Planning
4%
Legal Services
4%
Investment Management
4%
Staffing and Recruiting
3%
Law Practice
3%
Accounting
3%
Market Research
2%
Information Services
2%
Investment Banking
2%
North America
55%
Oceania
27%
Europe
14%
Asia
3%
MEA
1%
Engaged people are emotionally committed to their organization. These people stay at their organizations longer and are more productive and effective. Successful organizations have more engaged employees.
This is in the top 30% compared with the overall average.
The average eNPS score for organizations in this benchmark is 31 and is in the top 27% compared with the overall average.
Engagement is defined through these five industry-standard questions from Culture Amp’s engagement survey template.
I see myself still working at [Company] in two years' time | 70% 3% above global average |
I rarely think about looking for a job at another company | 61% 2% above global average |
[Company] motivates me to go beyond what I would in a similar role elsewhere | 72% 1% above global average |
I would recommend [Company] as a great place to work | 85% 1% above global average |
I am proud to work for [Company] | 87% Same as global average |
People working in Professional Services (100-200) are similarly engaged as the overall average.
The highest scoring question for Professional Services (100-200) had 91% of people agreeing that they know how their work contributes to the goals of [company] (+0% compared to overall) while they were generally most positive about Work & Life Blend.
People in Professional Services (100-200) were generally least favourable about Action, and were most negative towards 'When it is clear that someone is not delivering in their role we do something about it' with 17% of people disagreeing (+1% above average).
Different things are important to different cultures. If you want to make more of your people engaged then you need to know what is important your people. These questions are most important to keeping people engaged in Professional Services (100 - 200) organizations.
I have been provided an opportunity to see and discuss recent employee survey results
The factor this relates most closely to is Action
Different things are important to different cultures. If you want to make more of your people engaged then you need to know what is important your people. These questions are most important to keeping people engaged in Professional Services (100 - 200) organizations.
1 I have been provided an opportunity to see and discuss recent employee survey results | 64% favorable Action |
2 The products and services [Company] provides are as good as, or better than, our main competitors | 79% favorable Company Performance |
3 [Company] is in a position to really succeed over the next three years | 81% favorable Company Performance |
4 I am given opportunities to develop skills relevant to my interests | 68% favorable Learning & Development |
5 I believe there are good career opportunities for me at [Company] | 65% favorable Learning & Development |
In the short term, 16% of people in this benchmark are thinking of or actually seeking jobs elsewhere (-2% compared to overall) while on a longer time frame, 9% of people see themselves leaving within two years (-1% compared to overall).
The following questions had the biggest impact on whether individuals felt that they were planning to stay at their organization and not actively looking for alternative jobs.
We’ve connected the employee feedback data for each company included in the benchmark with ratings from Glassdoor.com, which is one of the world’s largest job and recruiting sites combined with a growing database of company reviews, CEO approval ratings and more.
Overall Rating | 3.9 stars (+0.1) |
Culture and Values | 3.8 stars (-0.1) |
Work Life Balance | 4.0 stars (+0.2) |
Compensation and Benefits | 4.0 stars (+0.4) |
Career Opportunities | 3.7 stars (+0.2) |
Recommend to Friend | 77.0% (+6) |
CEO Approval | 94.0% (+10) |
Organizations in Professional Services (100-200) tend to be very similar to the global all industries insights, with no significant departures from the average.
Insights data provided by Culture Amp.
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