The hospitality benchmark is made up of companies with large numbers of frontline, hourly service role employees. The benchmark consists of global and nationally based companies.
Emerging
Benchmark status
We consider this an emerging benchmark: it has enough data available for us to use bootstrapping to create a representative sample. As the sample grows in size, some scores may slightly change. Our research has shown that our bootstrapped scores are consistent with our standard benchmarks. Read more about the methodology.
Data provided by ] Culture Amp
Hospitality
53%
Leisure, Travel & Tourism
31%
Events Services
11%
Airlines/Aviation
6%
North America
59%
Europe
34%
Oceania
5%
Asia
1%
South America
1%
Engaged people are emotionally committed to their organization. These people stay at their organizations longer and are more productive and effective. Successful organizations have more engaged employees.
This is in the top 43% compared with other industries.
The average eNPS score for organizations in this benchmark is 27 and is in the top 35% compared with other industries.
Engagement is defined through these five industry-standard questions from Culture Amp’s engagement survey template.
[Company] motivates me to go beyond what I would in a similar role elsewhere | 73% 2% above global average |
I rarely think about looking for a job at another company | 60% 1% above global average |
I am proud to work for [Company] | 87% Same as global average |
I would recommend [Company] as a great place to work | 83% 1% below global average |
I see myself still working at [Company] in two years' time | 66% 1% below global average |
People working in Hospitality are similarly engaged as other industries.
The highest scoring question for Hospitality had 91% of people agreeing that they know how their work contributes to the goals of [company] (+0% compared to overall) while they were generally most positive about Social Connection.
People in Hospitality were generally least favourable about Learning & Development, and were most negative towards 'I have seen positive changes taking place based on recent employee survey results' with 14% of people disagreeing (+2% above average).
In the short term, 17% of people in this benchmark are thinking of or actually seeking jobs elsewhere (-1% compared to overall) while on a longer time frame, 12% of people see themselves leaving within two years (+2% compared to overall).
The following questions had the biggest impact on whether individuals felt that they were planning to stay at their organization and not actively looking for alternative jobs.
We’ve connected the employee feedback data for each company included in the benchmark with ratings from Glassdoor.com, which is one of the world’s largest job and recruiting sites combined with a growing database of company reviews, CEO approval ratings and more.
Overall Rating | 3.7 stars (-0.1) |
Culture and Values | 3.7 stars (-0.2) |
Work Life Balance | 3.7 stars (-0.1) |
Compensation and Benefits | 3.5 stars (-0.1) |
Career Opportunities | 3.4 stars (-0.1) |
Recommend to Friend | 69.0% (-2) |
CEO Approval | 81.0% (-3) |
Organizations in Hospitality tend to be very similar to the global all industries insights, with no significant departures from the average.
Insights data provided by Culture Amp.
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