The financial services benchmark represents a range of financial services companies from more traditional, large financial services firms to small, regional organizations. Please note that the companies in this benchmark make up a subset of the broader Finance Benchmark which includes all Financial institutions.
~5m
Questions answered
in last 12 months
~150
Organizations
These insights represent ~5m questions answered from ~150 organizations, ranging in size from 10 to 15,600 people, in the last 12 months.
The data meet our criteria as being robust and reliable; unlikely to substantially change over time; and representative of the wider industry. Read more about the methodology.
Data provided by ] Culture Amp
Financial Services
100%
Engaged people are emotionally committed to their organization. These people stay at their organizations longer and are more productive and effective. Successful organizations have more engaged employees.
This is in the top 31% compared with the overall average.
The average eNPS score for organizations in this benchmark is 28 and is in the top 38% compared with the overall average.
Engagement is defined through these five industry-standard questions from Culture Amp’s engagement survey template.
I see myself still working at [Company] in two years' time | 71% 4% above global average |
I rarely think about looking for a job at another company | 60% 1% above global average |
I would recommend [Company] as a great place to work | 85% 1% above global average |
[Company] motivates me to go beyond what I would in a similar role elsewhere | 72% 1% above global average |
I am proud to work for [Company] | 87% Same as global average |
People working in Financial Services United States are similarly engaged as the overall average.
The highest scoring question for Financial Services United States had 92% of people agreeing that they know how their work contributes to the goals of [company] (+1% compared to overall) while they were generally most positive about Belonging.
People in Financial Services United States were generally least favourable about Action, and were most negative towards 'I have seen positive changes taking place based on recent employee survey results' with 10% of people disagreeing (-2% below average).
Different things are important to different cultures. If you want to make more of your people engaged then you need to know what is important your people. These questions are most important to keeping people engaged in Financial Services (United States) organizations.
Day-to-day decisions here demonstrate that quality and improvement are top priorities
The factor this relates most closely to is Service & Quality Focus
Different things are important to different cultures. If you want to make more of your people engaged then you need to know what is important your people. These questions are most important to keeping people engaged in Financial Services (United States) organizations.
1 Day-to-day decisions here demonstrate that quality and improvement are top priorities | 71% favorable Service & Quality Focus |
2 [Company] is a great company for me to make a contribution to my development | 80% favorable Learning & Development |
3 I am happy with my current role relative to what was described to me | 79% favorable Alignment & Involvement |
4 I believe there are good career opportunities for me at [Company] | 69% favorable Learning & Development |
5 The leaders at [Company] demonstrate that people are important to the company's success | 79% favorable Leadership |
In the short term, 16% of people in this benchmark are thinking of or actually seeking jobs elsewhere (-2% compared to overall) while on a longer time frame, 8% of people see themselves leaving within two years (-2% compared to overall).
The following questions had the biggest impact on whether individuals felt that they were planning to stay at their organization and not actively looking for alternative jobs.
1 I am happy with my current role relative to what was described to me | 79% favorable Alignment & Involvement |
2 I believe there are good career opportunities for me at [Company] | 69% favorable Learning & Development |
3 [Company] is a great company for me to make a contribution to my development | 80% favorable Learning & Development |
We’ve connected the employee feedback data for each company included in the benchmark with ratings from Glassdoor.com, which is one of the world’s largest job and recruiting sites combined with a growing database of company reviews, CEO approval ratings and more.
Overall Rating | 3.9 stars (+0.1) |
Culture and Values | 4.0 stars (+0.1) |
Work Life Balance | 3.9 stars (+0.1) |
Compensation and Benefits | 3.8 stars (+0.2) |
Career Opportunities | 3.6 stars (+0.1) |
Recommend to Friend | 77.0% (+6) |
CEO Approval | 90.0% (+6) |
Organizations in Financial Services United States tend to be very similar to the global all industries insights, with no significant departures from the average.
Insights data provided by Culture Amp.
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