The Employee Experience Platform | Culture Amp

Financial Services (Europe) 2021

The financial services benchmark represents a range of financial services companies from more traditional, large financial services firms to small, regional organizations. Please note that the companies in this benchmark make up a subset of the broader Finance Benchmark which includes all Financial institutions.

  • ~1.8m

    Questions answered
    in last 12 months

  • /
  • ~55

    Organizations

These insights represent ~1.8m questions answered from ~55 organizations, ranging in size from 10 to 9,100 people, in the last 12 months.

The data meet our criteria as being robust and reliable; unlikely to substantially change over time; and representative of the wider industry. Read more about the methodology.

Data provided by ] Culture Amp

Industry breakdown

  • Financial Services

    100%

Are employees committed to their organizations?

Engaged people are emotionally committed to their organization. These people stay at their organizations longer and are more productive and effective. Successful organizations have more engaged employees.

70% of Financial Services (Europe) employees are engaged

This is in the bottom 21% compared with the overall average.


The average eNPS score for organizations in this benchmark is 19 and is in the bottom 26% compared with the overall average.

Understanding the engagement questions

Engagement is defined through these five industry-standard questions from Culture Amp’s engagement survey template.

I would recommend [Company] as a great place to work

81%

3% below global average

[Company] motivates me to go beyond what I would in a similar role elsewhere

68%

3% below global average

I rarely think about looking for a job at another company

56%

3% below global average

I am proud to work for [Company]

83%

4% below global average

I see myself still working at [Company] in two years' time

62%

5% below global average

The highest scoring question for Financial Services Europe had 89% of people agreeing that they know how their work contributes to the goals of [company] (-2% compared to overall) while they were generally most positive about Work & Life Blend.


People in Financial Services Europe were generally least favourable about Social Connection, and were most negative towards 'I have seen positive changes taking place based on recent employee survey results' with 17% of people disagreeing (+5% above average).

Which questions matter the most?

Different things are important to different cultures. If you want to make more of your people engaged then you need to know what is important your people. These questions are most important to keeping people engaged in Financial Services (Europe) organizations.

1

I feel like I belong at [Company]

74% favorable


The factor this relates most closely to is Belonging

Which questions matter the most?

Different things are important to different cultures. If you want to make more of your people engaged then you need to know what is important your people. These questions are most important to keeping people engaged in Financial Services (Europe) organizations.

1

I feel like I belong at [Company]

74% favorable

Belonging
2

The leaders at [Company] demonstrate that people are important to the company's success

67% favorable

Leadership
3

I believe there are good career opportunities for me at [Company]

60% favorable

Learning & Development
4

[Company] is a great company for me to make a contribution to my development

74% favorable

Learning & Development
5

[Company] really allows us to make a positive difference

67% favorable

Social Connection

How long do people stay?

In the short term, 19% of people in this benchmark are thinking of or actually seeking jobs elsewhere (+1% compared to overall) while on a longer time frame, 13% of people see themselves leaving within two years (+3% compared to overall).

The following questions had the biggest impact on whether individuals felt that they were planning to stay at their organization and not actively looking for alternative jobs.

1

[Company] is in a position to really succeed over the next three years

78% favorable

Company Performance
2

I am happy with my current role relative to what was described to me

73% favorable

Alignment & Involvement
3

The leaders at [Company] demonstrate that people are important to the company's success

67% favorable

Leadership
Average Glassdoor ratings

We’ve connected the employee feedback data for each company included in the benchmark with ratings from Glassdoor.com, which is one of the world’s largest job and recruiting sites combined with a growing database of company reviews, CEO approval ratings and more.

Overall Rating

3.9 stars (+0.1)

Culture and Values

4.0 stars (+0.1)

Work Life Balance

3.9 stars (+0.1)

Compensation and Benefits

3.7 stars (+0.1)

Career Opportunities

3.6 stars (+0.1)

Recommend to Friend

75.0% (+4)

CEO Approval

91.0% (+7)

How does Financial Services (Europe) compare?

Organizations in Financial Services Europe tend to be very similar to the global all industries insights, with no significant departures from the average.

Insights data provided by Culture Amp.

What makes Insights special? Gain a deeper understanding of how they work.

Learn more about Insights with Culture Amp’s benchmarks

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