The People & Culture Platform | Culture Amp

Europe 2020

The Europe benchmark represents people who work in Europe. It covers all industries and functions. The benchmark includes people who work in Europe but their organizations have headquarters in other countries.

  • ~9m

    Questions answered
    in last 12 months

  • /
  • ~650

    Organizations

These insights represent ~9m questions answered from ~650 organizations with in-region presence, ranging in size from 10 to 16,400 people in the last 12 months.

The data meet our criteria as being robust and reliable; unlikely to substantially change over time; and representative of the wider industry. Read more about the methodology.

Data provided by Culture Amp

Industry breakdown

  • Computer Software

    27%

  • Information Technology and Services

    12%

  • Internet

    8%

  • Financial Services

    3%

  • Marketing and Advertising

    2%

  • Public Relations and Communications

    2%

  • Computer & Network Security

    2%

Are employees committed to their organizations?

Engaged people are emotionally committed to their organization. These people stay at their organizations longer and are more productive and effective. Successful organizations have more engaged employees.

71% of Europe employees are engaged

This is in the bottom 38% compared with other regions.


The average eNPS score for organizations in this benchmark is 19 and is in the top 40% compared with other regions.

Understanding the engagement questions

Engagement is defined through these five industry-standard questions from Culture Amp’s engagement survey template.

I would recommend [Company] as a great place to work

84%

2% above global average

[Company] motivates me to go beyond what I would in a similar role elsewhere

69%

Same as global average

I am proud to work for [Company]

86%

Same as global average

I rarely think about looking for a job at another company

55%

Same as global average

I see myself still working at [Company] in two years' time

62%

1% below global average

The highest scoring question for Europe had 88% of People agreeing that they know how their work contributes to the goals of [company] (-1% compared to overall) while they were generally most positive about Work & Life Blend.


People in Europe were generally least favourable about Action, and were most negative towards 'I have seen positive changes taking place based on recent employee survey results' with 15% of people disagreeing (+1% above average).

Which questions matter the most?

Different things are important to different cultures. If you want to make more of your people engaged then you need to know what is important your people. These questions are most important to keeping people engaged in Europe organizations.

1

I have confidence in the leaders at [Company]

72% favorable


The factor this relates most closely to is Leadership

Which questions matter the most?

Different things are important to different cultures. If you want to make more of your people engaged then you need to know what is important your people. These questions are most important to keeping people engaged in Europe organizations.

1

I have confidence in the leaders at [Company]

72% favorable

Leadership
2

I feel like I belong at [Company]

80% favorable

Belonging
3

The leaders at [Company] demonstrate that people are important to the company's success

70% favorable

Leadership
4

The leaders at [Company] have communicated a vision that motivates me

65% favorable

Leadership
5

[Company] is a great company for me to make a contribution to my development

74% favorable

Learning & Development

How long do people stay?

In the short term, 20% of people in this benchmark are thinking of or actually seeking jobs elsewhere (+0% compared to overall) while on a longer time frame, 12% of people see themselves leaving within two years (+0% compared to overall).

The following questions had the biggest impact on whether individuals felt that they were planning to stay at their organization and not actively looking for alternative jobs.

1

I have confidence in the leaders at [Company]

72% favorable

Leadership
2

When I share my opinion, it is valued

76% favorable

Voice
3

I feel like I belong at [Company]

80% favorable

Belonging
Average Glassdoor ratings

We’ve connected the employee feedback data for each company included in the benchmark with ratings from Glassdoor.com, which is one of the world’s largest job and recruiting sites combined with a growing database of company reviews, CEO approval ratings and more.

Overall Rating

3.8 stars (+0)

Culture and Values

3.9 stars (+0)

Work Life Balance

3.9 stars (+0.1)

Compensation and Benefits

3.7 stars (+0.1)

Career Opportunities

3.6 stars (+0.1)

Recommend to Friend

74.0% (+3)

CEO Approval

85.0% (+1)

Are staff empowered with results?

Organizations in the Europe benchmark on average gave 11% of employees access to reports with their survey results. This is higher than average and demonstrates that organizations in this benchmark tend to be more transparent with their survey results to leaders and managers.

An interesting reference point is that the average proportion of managers in organizations is 12-15%, with some industries higher than others (New Tech was closer to 20%).



  • Europe


    11%

  • Global average


    10%



  • How does Europe compare?

    People in Europe were much more positive than average regarding Fairness, Decision Making, and Diversity.


    On the lower side, People in Europe had much lower favorable scores than average in Social Connection and Opportunities & Resources.

    What are organizations focussing on?

    Below are the most common areas that organizations in Europe choose to take action on using the Culture Amp platform. Actions varied from changing or iterating on an All Hands meeting, introducing new skip level 1:1s, to introducing an organizational transparency report.

    1

    I believe there are good career opportunities for me at [Company]

    58% favorable

    Learning & Development
    2

    I receive appropriate recognition for good work at [Company]

    67% favorable

    Feedback & Recognition
    3

    At [Company] there is open and honest two-way communication

    66% favorable

    Collaboration & Communication

    Insights data provided by Culture Amp. For a complete overview of 2021 Insights (Culture Amp Platform benchmarks) visit the Culture Amp Support Guide.

    What makes Insights special? Gain a deeper understanding of how they work.

    Learn more about Insights with Culture Amp’s benchmarks

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