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Education 2020

The education benchmark is primarily representative of employees working in education-related organizations. It includes a mix of E-Learning companies, primary and higher educational institutions and education management organizations as well as education platforms. These organizations employ educators as well as those supporting the delivery of educational services via office, support and technical staff.

  • Emerging

    Benchmark status

We consider this an emerging benchmark: it has enough data available for us to use bootstrapping to create a representative sample. As the sample grows in size, some scores may slightly change. Our research has shown that our bootstrapped scores are consistent with our standard benchmarks. Read more about the methodology.

Data provided by Culture Amp

Industry breakdown

  • Higher Education

    40%

  • Primary/Secondary Education

    28%

  • Education Management

    28%

  • E-Learning

    5%

Region breakdown

  • Oceania

    54%

  • North America

    26%

  • Europe

    14%

  • Asia

    5%

Are employees committed to their organizations?

Engaged people are emotionally committed to their organization. These people stay at their organizations longer and are more productive and effective. Successful organizations have more engaged employees.

70% of Education employees are engaged

This is in the bottom 32% compared with other industries.


The average eNPS score for organizations in this benchmark is 13 and is in the bottom 24% compared with other industries.

Understanding the engagement questions

Engagement is defined through these five industry-standard questions from Culture Amp’s engagement survey template.

I am proud to work for [Company]

86%

Same as global average

I would recommend [Company] as a great place to work

81%

1% below global average

[Company] motivates me to go beyond what I would in a similar role elsewhere

67%

2% below global average

I rarely think about looking for a job at another company

53%

2% below global average

I see myself still working at [Company] in two years' time

61%

2% below global average

The highest scoring question for Education had 89% of People agreeing that they know how their work contributes to the goals of [company] (+0% compared to overall) while they were generally most positive about Management.


People in Education were generally least favourable about Company Performance, and were most negative towards 'When it is clear that someone is not delivering in their role we do something about it' with 25% of people disagreeing (+5% above average).

How long do people stay?

In the short term, 25% of people in this benchmark are thinking of or actually seeking jobs elsewhere (+5% compared to overall) while on a longer time frame, 14% of people see themselves leaving within two years (+2% compared to overall).

The following questions had the biggest impact on whether individuals felt that they were planning to stay at their organization and not actively looking for alternative jobs.

1

At [Company] we act on promising new or innovative ideas

64% favorable

Innovation
2

[Company] really allows us to make a positive difference

84% favorable

Social Connection
3

My manager, or someone else, has communicated some clear actions based on recent employee survey results

66% favorable

Action
Average Glassdoor ratings

We’ve connected the employee feedback data for each company included in the benchmark with ratings from Glassdoor.com, which is one of the world’s largest job and recruiting sites combined with a growing database of company reviews, CEO approval ratings and more.

Overall Rating

3.7 stars (-0.1)

Culture and Values

3.8 stars (-0.1)

Work Life Balance

3.8 stars (+0)

Compensation and Benefits

3.6 stars (+0)

Career Opportunities

3.5 stars (+0)

Recommend to Friend

72.0% (+1)

CEO Approval

73.0% (-11)

Are staff empowered with results?

Organizations in the Education benchmark on average gave 9% of employees access to reports with their survey results. This is below the overall average of 10% and demonstrates that organizations in this benchmark are more likely to share via offline and traditional formats.

An interesting reference point is that the average proportion of managers in organizations is 12-15%, with some industries higher than others (New Tech was closer to 20%).



  • Global average


    10%

  • Education


    9%



  • How does Education compare?

    People in Education were much more positive than average regarding Action, Decision Making, and Social Connection.


    On the lower side, People in Education had much lower favorable scores than average in Feedback & Recognition, Voice, and Company Performance.

    What are organizations focussing on?

    Below are the most common areas that organizations in Education choose to take action on using the Culture Amp platform. Actions varied from changing or iterating on an All Hands meeting, introducing new skip level 1:1s, to introducing an organizational transparency report.

    1

    At [Company] there is open and honest two-way communication

    60% favorable

    Collaboration & Communication
    2

    I believe there are good career opportunities for me at [Company]

    56% favorable

    Learning & Development
    3

    I receive appropriate recognition for good work at [Company]

    67% favorable

    Feedback & Recognition

    Insights data provided by Culture Amp. For a complete overview of 2021 Insights (Culture Amp Platform benchmarks) visit the Culture Amp Support Guide.

    What makes Insights special? Gain a deeper understanding of how they work.

    Learn more about Insights with Culture Amp’s benchmarks

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